Novotel Nanjing Central Suning

I loved the staff, they were all very friendly and helpful. The location was great as well and our room was very clean.

It is indeed at the center of the town

The room smells like food when i enter and the hall way smells like smoke

The views of the room (15th floor), the bedroom was really nice

We have to wait to enter the room, they didn't find our reservation through booking and the traffic noise (because we were higher it was better and could sleep)

The only thing I liked about the property was it is close to my spouse's work place. So it was quite convenient.

The staff that stood out to me was the concierge. His attitude was one of the worst things I have ever encountered during my stay. He was quite rude when I asked him to store my spouse's and my carry ons. It felt like it was a chore for him even when he had nothing to do. Moreover, when I asked him the direction to the bathroom at the lobby, he just pointed towards the reception and said "go to them". My spouse and I was quite shocked at the standard of the staffs especially at the concierge. Next, when I wanted to extend my stay to a half day, I called the reception ahead to make sure the price was what I have agreed over the phone which was 300 RMB. However, when I myself came to the reception, no one could confirmed with me and told me another price. I personally do not have the problem with the upcharge but it is very unprofessional to say one price and the another price at the reception. I find it very insulting towards my spouse and towards my time.

feeling hot, so hot..

i thought i paid for a hotel room with working air-cons. First day of stay the hotel staffs confirmed with me the air-con in my room is only running from the centralised system controlled by the hotel, the isolated one in my room is de-activated, why? So, they offered to send me a standing fan! which i took because the room is so stuffy even after opening the window and the thermostat in the room constantly reads 26 to 28 d.c Come on, it's not even winter yet in nanjing during november.

Good breakfast however food is not kept hot enough.

The temperature control in the room is not functioning properly making the room too warm & stuffy.

The location is very convenient, right next to the subway station and lots of restaurants

It’s abit run down, some amenities needed upgrades

I like the location, and convinience to access shop, restaurant etc

I don't like the staff, they are not welcoming and cannot speak english

Great location, helpful staff, excellent breakfast buffet

Air conditioning control was a bit strange, had to turn it off from time to time or it gets too cold

close to train station

Air conditioning broken for 2 days and no one mentioned it on Website or Check in

Room located on the 18th floor. Very quiet. The outside environment does not allow to have a nice view. The room was spacious. Comfortable bed. The bathroom is quite big. The breakfast buffet is average. Choice between Asian and western dishes. But I expected better quality and variety being at Novotel. The staff is welcoming.

The breakfast buffet did not meet my expectations. The choice between Asian and Western food. But average quality. The hot dishes were not very hot.

A very comfortable mid price hotel. Only a short walk to underground trains. Very convenient for visiting the major tourist spots. Lots of causal eateries around.

Staff were friendly, got a free upgrade and room was very spacious. Great value for money and the location was excellent.

More staff needed during the evening shift as one staff member was trying to check in three different couples when we arrived (also doesn't help being a foreigner with all the covid paperwork). Gym was a mess with no aircon in 35 degree weather. Breakfast was not up to Novotel standards. Ate there the first morning, didn't bother on the second and third mornings. However I would stay here again, just without breakfast.

Stay Away At All Cost!

I would NEVER recommend this hotel to any traveller, simply because they could not be bothered responding to my THREE messages, not to mention Booking.com also contacted then TWICE and no reply.Extremely poor customer service, and I find it amusing that other reviews posted that the customer service was great. What a joke! My advice- pay extra and book elsewhere.

Second time to Nanjing and rebooked this place immediately. Brilliant staff, very clean and comfortable room. Bed very comfy and a great shower.

Amazing and very helpful people. Thank you so much for that pleasant stay. Everything was perfect :)

Location

No English speaking person

Good location

Wonderful service from the airport to check-in. Very convenient for one-stop travel near the airport.

Everything was fine for me.

Courteous and helpful English speaking staff