Hotel Kangaroo Bujumbura

The staff were exceptionally kind and helpful. The breakfast was good, healthy and filling. The rooms were cleaned and Internet was good. And it was affordable

Polite and friendly staff;Good food;Comfortable and clean And very affordable

Friendly staff, very nice restaurant/outdoor area by the pool, excellent free breakfast (buffet), AC and hot water worked well enough, airport shuttle was on time ($10 each way). Hotel can change money for you at a good rate-- roughly 7600/1USD july 25). power outages were infrequent and very brief (generator on site?). Close to the bus station (5 min walk) and 12 min drive to the airport

Likely not the hotel's fault but no water one day. Bujumbura hotels are expensive for foreigners and they generally require payment in dollars.

It was good !!!. Loved the food!!! But they need to always change the sheets. I don't have to tell them. They were helpful on every request I made. Will definitely be back.

But the stairs almost finished me. Too many ?.But they need to always change the sheets. I don't have to tell them. The wifi was very poor. To manage I had to buy a line and data.

Definitely would not recommend. Not worth it at all. Bad WiFi, dirty rooms & rude staff

The room was not clean. I found 3 hairs that weren’t mine on the sink upon check in and there were stains in the bed. Additionally most of the outlets didn’t work when trying to charge my electronics. The worker lied to me on WhatsApp about the accommodation saying that the WiFi worked well and he sent me fake speed test. Upon arrival it didn’t work at all. As a remote worker the staff did not even really try and help me even though I made it clear fast wifi was important. A good hotel would’ve told me before I booked that the wifi is slow. They claimed that it was a “network error” but I don’t believe this for a second. The staff was not very friendly and seemed very cold and unwelcoming. They did not try and help at all about the wifi issue. One staff member tried to give me a hot spot which was nice but the hot spot also didn’t work (I don’t think he knew how to set it up or something)

Friendly staff. Good food

Water problem

Good location, decent restaurant, big rooms

many mosquitos in the rooms due to the opening at the bottom of the balcony door.

The local food was nice. I asked a waiter if I could eat their local food and he recommended the fish, ugali and spinach, which was very good.

The wifi was unstable and didn't work in all the rooms. The staff was slow to act. We agreed on a time for the hotel taxi to take me to the airport; on coming down at 2 pm excepting them to be ready, I have to wait another 30minutes for the taxi to arrive.

Cleanness of the facilities; staff are caring and responsive; safety...

1. Towels were not changed. 2. I wasn't picked from airport though confirmed earlier.

Staff was friendly. Room was nice, overall hotel looked nice. Located in a walking distance from bus station.

I did not get the room booked - garden view and could not explain to reception that I should get what I booked.Staff in restaurant is very friendly but meals of poor quality.For breakfast no fruit juice offered - in a tropical country!!!

Staff hospitality was very good

Frequent power outage and very poor wifi. May it's a national issue

Tasteful food as well as good services. Staff are professional

Light in the room too deem

Good wifi connection, clean rooms and decent location

Visitors /friends/family members are not allowed in the rooms, not even to help with luggages. As soon as they cross the steps/stairs, you pay extra per person. Felt like a decent prison.

The location was great. I could walk to the visa atm. Next to the road with lots of taxis, felt safe and not in a crowded area. The rooms were ok for the money paid. The breakfast was ok and I had good lunch there. The receptionists were friendly and helped with getting a reliable taxi and offered great advise on how to navigate my way around town.

The power was on and off. Internet not so strong.

Breakfast was good. The hospitality was excellent

What I didn't like was the unstable internet and luck of TV connection in my room. Also chicken was hard and not spiced or seasoned

Nice staff nice pool good food

Shower sewer can be improved

Well, the staff is genuinely welcoming and goes out of their way to help us. The food is not excellent, but it's not bad either, especially considering the town you are in. It's also close to the happening places in town

While there's room for improvement, like the perpetually non-functional AC, slightly uncomfortable beds, and a bit too many mosquitoes, it still stands as one of the better options in the vicinity.

I had a great stay at Kangaroo Hotel. The bed was very comfortable with a big mosquito net, the WiFi was good, and buffet breakfast was nice and big, and I had lots of hot water for showers. Nicky at reception spoke very good English and was really helpful. The location is just a two minute walk from the main market, which is fun to visit. There are lots of taxis nearby to take you around Bujumbura. Highly recommend!

Clean, comfortable, and friendly service

Comfortable bed, A/C, reliable electricity.

Food isn't great, Wi-Fi barely worked in the room but worked well in the restaurant, Hot water often wasn't working.