The Westin Xi'an

The room was amazing and very spacious. The bathroom was like a spa.

I like the location of the hotel to the big wild goose pagoda and a mall is right across the street.

We were on the first floor of the hotel so there's no view just looking at the side yard from the window. We would smell cigarette smoke coming from nearby our room so we weren't sure if it's the wind blowing the smoke into the building and coming through that way or people/staff smoking in the lobby area (we were on the ground floor and seems like there's a passageway where staff move through right across from our room.) We also heard conversations occurring around 11pm right outside our room (there was a sitting area just outside beside our room) and I didn't like that. My kids did not like the pool and facility at this hotel in comparison to other pool&facilities in China. The steam room had a mold-like smell but it was not operating at the time we were there.

The Westin Xi’an is perfectly located if you want to experience the famous Sleepless City and enjoy the local food scene! The large shopping mall, The Joy City, is right opposite the hotel, and there are plenty of restaurants and cafes nearby, making it extremely convenient for dining. Transportation is also easy, with buses and DiDi readily available to explore other nearby tourist attractions.The hotel itself is modern, comfortable, and well-maintained, with spacious rooms and plush beds that ensure a good night’s sleep. The staff were friendly and attentive, providing excellent service throughout our stay. Even though breakfast was not included, the spread was outstanding, with a wide variety of high-quality options that made it worth every penny.Overall, the Westin Xi’an offers a great combination of comfort, convenience, and access to Xi’an’s top sights and dining experiences. Highly recommended for both tourists and families.

During our stay, we noticed a discrepancy with the booking offer. The hotel promotion promised two complimentary beers, but when we checked in, the staff were not aware of this deal. While we didn’t pursue it further as my father preferred not to drink much, it would be ideal for the hotel to honour such offers as advertised. Clearer communication on this would enhance guest satisfaction.Additionally, we stayed in the Westin apartment rather than the main hotel. While the apartment itself was spacious and comfortable, it was located some distance from the main hotel lobby. This made walking to and from the main hotel quite inconvenient, especially for elderly guests. Staying in the main hotel would have provided easier access to hotel facilities and services.On a positive note, the Westin apartment offered modern, clean, and well-equipped rooms. The beds were comfortable, the bathrooms were spotless, and the overall ambience was quiet and relaxing. The location was still convenient, with shopping, cafes, and local attractions within easy reach, making it suitable for families or groups who don’t mind the short walk.Overall, the stay was pleasant, but attention to booking promotions and proximity to the main hotel facilities would significantly improve the guest experience.

This is a beautiful hotel in a great location, right across the street from the Giant Wild Goose Pagoda. The rooms are well-appointed, beds comfortable, bathroom and shower very large, and the staff is very helpful and friendly.

The location was excellent and the facilities were very good.

The suite we were in was a little tires and in need of some maintenance.

Great hotel; brilliant location, great breakfast and the biggest bed we’ve ever slept in. Only downside was the gym, which is tired, small and stuffy.

Great location - close to Pagoda, shopping and pedestrian mallWashing machine

Facilities are dated and need refreshing. Eg. Shower curtains.

Excellent location with shopping opposite and cultural sights like the Giant Wild Goose Pagoda and Datang Everbright City just at the door steps. Lots of food choices all around.

Facilities looked aged, time to spruce up a little.

just next to the night street. very convenient. excellent location. the room surprises me with the infamous chinese literatures. red chamber etc

I booked a suite through booking.com for 5 nights which should be over 900 sq ft at club level according to room description. . However, they gave me a suite at gf which is very noisy. I asked for a change. Then to my disappointment, I was given a suite at club level but of a much smaller size. Also, our mugs were not cleaned every day at all. Running out of conditioner on the fourth night. Housekeeping does not match up to other Marriott chain hotel.

THE HOTEL WAS IN AN IDEAL LOCATION AND IN SUCH AN INTERESTING AREA.A GREAT ROOM AND WE ENJOYED THE BUFFET STYLE FOOD AREA.THE STAFF WERE EXTREMELY HELPFUL AND SPOKE VERY GOOD ENGLISH.

NOTHING WE DISLIKED AT ALL!

This Westin hotel seems to be renovated from an old one: a success since all work, especially its air condition, the best/most silent and efficient one I've rarely had!

The hotel is horizental so quite a walk to gain my room but OK. Therer are 2 regrets:1) My VISA card didn't work on their payment terminals. Further more it said that my card was suspicious which didn't please me (it worked everywhere and I've more than enough money...)2) Most of reception ladies are pretty but they are not ALL kind/smiling (each of my question seemed to bother each of these pretty reception ladies). Only 1 lady less pretty wearing glasses and their director were professional and nice.

Breakfast is perfect, many choices from Chinese to international breakfast, hotel is superb and location is just excellent in the center of Xi'an. Loved lounge at 5th floor. Spa services are just beautiful.

Location is great, right in the middle of everbright city, you go left is the pagoda and fountain, go right is where the nightly shows and snacks, small shopping center right opposite the road. All the staff are great, working very hard to make our stay enjoyable.

Hotel is a bit dark and moody, design of the bathroom make it feel not clean (which I'm sure the cleaning staff do an exceptional job)

Excellent location - located right at the Big Wild Goose Pagoda and shopping street with Starbucks and han fu store on site. Close proximity to many tourist locations. Shopping mall and food court on the opposite side of the street. Extremely convenient.Staff is super friendly and helpful.

There is a bit of a noise due to it's promixity to the walking street where shows are on till around 11 pm at night. Not too bad just a bit annoying.

Great location, great service best hotel to stay in Xian for price and quality.

Breakfast could have been better

First of all, we chose the hotel because of its award-winning architecture and interior design. This did not disappoint! The hotel blends well with its surroundings in the Dayanta area, and the courtyards were very aesthetically pleasingThe location was excellent, but it was 20 minutes walking from the nearest MRT.The bed was among the most comfortable we have ever slept in.There is an indoor art museum which you get free entrance for as a hotel guest. It is quite small, but worth a visit

The central heater did not seem to be working, and the staff had to wheel in a portable heating unit. This was November 2023, so temperatures reached as low as -1 degree Celsius at night. The breakfast buffet is not the best we’ve experienced: it’s not bad but not really worth it. Some of the frontliner staff cannot communicate in English very comfortably, which we would usually understand but this is a five-star hotel. Their payment process was unconventional at least in our experience (deposit above the room rate upon checkin and another transaction with my card upon checkout) and they could not explain the payment process very well.The managers were fluent, though, and did their best to help us

We stayed in a suite which comes with a separated large living area gives the alternative space for someone needs to do work during traveling without disturbing the rest of family. Although the club lounge has very limited food options but liked their services.

We arrived the hotel around 1.30pm but was told the room was not ready and waited till 3pm to get the key. Also the next day we went to the restaurant for breakfast but was told by the reception lady twice that our booking wasn't included breakfast that after verified with their front desk. It's an awkward situation but luckily the floor manager quickly came to talk and said we have club lounge service so the breakfast was included which is the common practice for all the international hotels. Definitely the staffs need more training.

Convenient location. Very efficient and friendly staff.

Noisy outside up until midnight every night.

It’s very close to the mall and walking street

The room is Abit old