Shangri-La Hotel Fuzhou

good service

Breakfast area very busy. after asking for room number, you are left to look for an available table on your own in a very busy and almost filled restaurant. in a 5 star hotel, you would expect to be ushered by the staff to an available table, not to be left alone looking for one.

Location is excellent and service is pretty good, as expected for brand-name hotels.

Fixtures and fittings are dated and old.

Clean location and breakfast

Old hotel old rooms don’t have a smart toilet

The location is great, with access to the underground and a shopping mall next to it. It’s very convenient for a business trip. The staff is also nice and helpful.

The cleaning wasn’t good. On the first day of my stay, I noticed that the trash bin was full! Also, the bathrobe had a brown stain.

Perfect location and facilities.

Front attendants and busboys are all coming from other cities. I am also new here and know nothing about the streets. So when you plan to go to some specific places, the best and easiest way is asking the front attendants. Somehow, 100% of them will tell you that they also from outside of the city and know nothing about the direction. They don’t even know the streets right across from the hotel.

Needed extra night in hotel and reception advised us to book through booking. Com so that we can enjoy extra savings and they will just reactive our cards. The camber maid was very nice and polite. Our room was very well cleaned and stuffs were topped up well. Even left a hand written note to thank us for our stay. Never received such notes before

Nothing we didn't like.

Absolutely fantastic stay. Room, food and staff all top class. Wish I could have stayed longer.

Would have appreciated a proper mirror in the bedroom as its difficult to dry your hair with a small magnifying mirror.

The staff is very friendly and the location is great

The interior is a bit outdated

the bed was big enough to fit two adult and a 3yo comfortable. it was also very comfortable.

the room was slightly stuffy

The location is very central - it’s connected to a shopping complex with various choices of restaurants which was great! The room is spacious - the furniture is slightly dated but very good quality. The view of the square was stunning at night! It is super clean and the bedding is extremely comfortable! There were a couple of cleaning ladies stationed on your floor and they cleaned your room whenever you required (we don’t need anymore than usual anyway). The service was great and the staffs were all very friendly. They really go out of the way to make it special! The breakfast is superb - great choice and a lot of options that were cooked on the spot! There is a Michelin one star restaurant on the second floor so really good for a special occasion stay.

Nothing much really!

Beautifully presented and central location. Lovely buffet breakfast and delicate light dinner for executive floor.

A bit old fashioned. Multiple injuries by the studs of door stopper which protruded and hurt the bare foots very fiercely.

Location is ok. Not very convenient. Fake shopping mall.

Service and swimming pool

Location

Room too old, pillow too soft and breakfast no much choice

Great breakfast, variety of food, hotel connected to mall, very convenient

Air conditioning temperature cannot be adjusted.

Good selection of breakfast.A bank ATM machine is within the hotel lobby, but with Union Pay logo only, for some cash.

Not many staff speak English

Location is excellent. Environment is good. Faculties are nice.

The furnitures are too old. Carpet are old too. Reception room is smaller compared to other 5 stars hotel

Inviting rooms and generous host. The food and beverages were delicious and up to a 5-stars standard. Staffs, especially Janice, were friendly and cordial. We were given a warmth welcome and a quiet family room.

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A good sized room that is clean and has a comfortable bed. Staff are very courteous and helpful. They make an effort to smile at guests even when walking past. Location was ok with restaurants within walking distance. Can easily hail or book a taxi on Didi to go to other parts of the city

Coffee was a bit too acidic. Maybe it was the coffee beans that should be changed. Provide some plain yoghurt that is not flavoured.

This hotel is in the perfect location for sightseeing in Fuzhou, walking distance from the two pagodas and 三坊七巷. Also convenient to take a taxi to other tourist areas. The decor is quite “classic”, they provided fresh fruit in the rooms and the housekeeping staff were so lovely.