Hyatt Regency Chongqing Hotel

The location is excellent, and the rooms are very clean and comfortable.

communication was extremely difficult—no one seemed to understand English.

Location was good.

When I checked in, I specifically asked for a non-smoking room. The room I got could not have smelled more like smoke. Went down to get another room, the new room I received smelled like urine. They advertise having a SPA area, but it is a serious let down. They were nice enough to validate my request to bring down my 2 nights to 1 nights without extra costs.

Location was good. Near shopping belt and trains and cafes. The king size bed is huge

like the toilet tray. It's warm in the winter and clean.

Loved the bed, but it would be perfect if there is a bolster pillow.

Special shout to both Alice & Eric (both were at the concierge counter at the same time) helping me to connect to the tour agent (damm unhelpful) to assist me in arranging the pickup to Wulong Karst. Both went extra miles, assisting me to re-activate my WeChat account. Unfortunately, it was not successful. Is their attitude, 2 thumbs up.

Traffic leading to the Hotel,

Great location, easy access to all the restaurants and shopping areas. Room is big and comfortable, friendly staffs. Totally worth the money.

A very very nice swimming pool, nice breakfast and big room.

The hotel was a bit difficult to find.

The mall and street around the hotel is really good, the room is fabulous

A little bit far from metro and public transportation

Good Staff services,good breakfast. club lounge staff very friendly.Just Room Air conditioner not flexible enough for adjustment temperature.

Friendly housekeeping staff. Comfortable enough. Food delivery quite easy to get as there is a takeaway lock box outside the hotel (a lifesaver).

We were there just to work remotely the last week before our Christmas holiday. I have to say I was a bit disappointed by the wifi speed since we were there to work. Due to COVID restrictions the breakfast buffet changed to a set meal that was delivered to our hotel room. The set meal (although we got to choose one of three options) was disappointing because we paid extra for breakfast. The heating was broken but to be fair they warned us in advance and brought us a space heater. Overall, it was fine for a few days but too expensive per night for the quality of room, wifi, and breakfast we received.

The Hyatt Regency offered good looking facilities in a good location. We emailed ahead asking for details of rooms, we called ahead. A total of 5 communications went out a full two weeks before the trip. 1 communication came back, within 48hrs of our arrival.True the facilities are good. The location is good, hell even the clothes cleaning was good. But it was an experience where you constantly had to wonder what they were going to do wrong, even possibly to us.I cannot recommend this hotel.

On check in - they were unable to find our booking. And, went so far as to book us in under someone else's name! This event was only heightend later in the trip when another couple, I think from Beijing were complaining about faults in their room - the manager responded to them they would swap them into another room, and the people who were meant to stay in that room could have their current broken room. Terrible management, nodding and pretending to listen whilst taking no visable note of real concerns other guests were raising.I had a call the day after we arrived. The person on the call said we had forgetten our ID cards. Forgotten? The check in had taken them and forgot to give them back!

Good

Wifi is bad

Good

The Pillow was too bad

Location is excellent and easily accessible. overall what you should expect from a 5star hotel

nil

The gym and the swimming pool where really good.

Very good

Superb

Exceptional

Exceptional

The staff is excellent, polite, very helpful??????