Crowne Plaza Kunming City Centre By IHG

The property is clean. We had good sleep. The staff are all very friendly and helpful. We had a late night flight on the check out date, the staff was willing to give late check out until 4:30pm.

The bed is comfortable.

No matter how we adjusted the temperature of the air con, the room remained warm. Contacted the receptionist and they said… just draw the curtain … but it didn’t help at all.

I loved my stay here, it has been my favorite hotel in a trip all around China. The room was comfortable, and the location was great - just a few minutes' walk from Tangzixiang station on the airport line, and easy walking distance from the lively central dining and shopping area. The breakfast was large and varied, with obvious attention put into providing local specialities. The staff were all kind and helpful, especially the very friendly English-speaking man who works in the breakfast area, who took special care to make sure that I experienced the most interesting dishes.

location

slowest check in ever, I booked twice on same trip and both times check in took more than 25min despite nobody,

Hotel was located very close to the shopping district (about 15 minutes walk to shopping centres). The room was clean and spacious. Staff were friendly and helpful with requests.

Friendly staff that helped us with our luggage and checked in. We got our hotel upgraded automatically. Hotel is walkwable distance to NanQiang street where lots of food can be found there. Room is clean, quiet and peaceful.

City center

Overall acceptable except for few un-helpful staff. Had to haggle when i clearly paid for breakfast. Also concierge was unhelpful. just disappeared when we ask for directions, baggage help, basic questions on china payment methods.

Location

After I booked the hotel, I sent messages asking for pickup service from the airport. No one answered my message until I called ; then after two days, I was told that no driver was available. I arrived at 4pm and I was told that the room was not ready yet; and they couldn’t find my booking; it’s really a mess, which is unacceptable for a five star hotel. Also the housekeeping service was not good enough. No one changed or cleaned the wine glass.

Excellent location walking distance main shopping complexes and eateries. Hotel facilities were a bit dated but very functional. All staff at the front desk, room service and concierge were very welcoming, courteous and helpful. Would chose yo stay again in future

Room, bed and facilities are good.

The staff did not understand when I wanted a glass for Whiskey.

- Staffs are nice.- Facilities are good.- Located near Nanping street (about 700 m, can walk)

The staff at the concierge (Eric Wu) was very helpful. Especially with my delivery from Taobao. Beds are very comfortable with a spacious toilet.

The air-conditioning stopped working in the middle of the night. I stayed for 4 nights, but woke up with perspiration on 3 nights as the air-conditioning was not working.

Staff were very friendly and helpful. Particular mention of Mr Eric Wu at the Concierge Desk who did a fantastic job helping to arrange a day tour for me and my family. THANK YOU.

all good

hotel close to 南強 market with lots of restaurants.

breakfast not included

it was close to Nan Chiang 南強night market. the room is big for 3 pax the beds are firm.

breakfast should have been included

Nice location across the street from MRT. Walking Street 5min along with good shopping area 10min walk.

the bed and the breakfast . But it sort of as per expectation for the price you pay for it.

the shower cubicle , the drainage did not work , so you are taking bath in the pool of dirt, soapy ,shampooing water. Complained but was not attended to it.Staff are unable to comprehend my message as they cant understand english.

Location- pretty near city centre about 10 mins walks. Surrounding there are lot of eateries around. Night market full of foods.

the shower head didn't work and water didn't flow in the shower cubicle. Complained but not being attended to during my stay. Tissue paper too good quality, it is pain in the ass.

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Crowne cannot even handle a simple airport transfer. First attempt was through Booking.com. They quoted me, and then just fell silent for a week. Went through their IHG website, confirmed transfer, but we arrived at KMG airport to nothing. Made my own way there, and they confirmed no transfers were arranged. I am unsure how many 5 star brands are incapable of transfers, but I'm sure I'm skipping this place the next time round.

Breakfast and location was excellent very clean and neat friendly staff beautiful scenery

I cannot think of anything