Porto da Ilha Hotel

It’s our second time at Porto da Ilha! We absolutely love it! Great breakfast, rooms are nice, amazing gym facilities and the location is perfect. Great attentive staff!

Location

Maintenance and the Service Team at breakfast (they were rushing to finish the breakfast time)

+ Great location near the historic city center, grocery store, pharmacy, laundry service, restaurants, etc.+ Large room and bathroom, including a balcony (good for some fresh air, but the view is to the street and buildings.)+ Resourceful and polite staff.+ Bed comfort is okay.+ In general, very clean! The cleaning service is excellent.+ Breakfast is simple but good (reasonable variety of fruits, cakes, and savory food.) The breakfast room is quite comfortable, never full.

- Be aware that, for international (American/European) standards this is a passable 3 star-hotel; therefore, cost-benefit not good at all (I would recommend spending a bit more and choosing a "5"-star hotel instead.)- This is an old hotel with old fashioned decor.- The walls are not really soundproof (I could hear A LOT from neighbor rooms, although not much from the street.)- There was an unpleasant episode in which the reception refused to give beach towels, stating this was just a "courtesy" from the hotel, not a right. In the room, there's a sign asking guests not to take the room towels to the beach but asking for them at the reception for free. If you may refuse to provide, don't offer. This is a beach city, though, so providing beach towels should be standard.- Gym was working under strict hours due to holiday season, which was very inconvenient and prevented us from using it regularly. I was never informed during the booking that this would happen.- AC needs thorough cleaning.- Not the best shower (weak stream.)

- Great location

- No-inhouse gym (only external)- Gym and restaurant were closed during holidays

Amazing staffExcellent location

The fitness room is outside the hotel and it is not open on Sundays. Breakfast is good but not too much choice.

The room has a decent nice, the staff is very nice and helpful, breakfast is good and overall the comfort amazing

I was really impressed by this hotel, especially all the staff, who were welcoming, friendly and extremely helpful. Everything from checkin to checkout, including my 4am pickup went smoothly. The hotel is in a good location, clean with good facilities, and the breakfast buffet is good too.

breakfast, friendly staff, location

room was too small and cramped and also dark, no stairs to go up to a low floor, lift only worked with a card, very long check-in (bureaucracy)

friendly stuff. calm place.

I don`t want all the windows opened when I enter the room.

Do not go there

The hotel wasn’t clean and I’ve found cockroaches in my room, also the bed sheets was not really clean, the bathroom was not at the 4 stars standard , the breakfast also was quite messy

Everything clean and tidy. The hotel staff very polite and gentle from the beginning till the checkout and get the car. It surprised us by the gentleness of everyone there.

The room was not huge but enough. The cable tv was full of channels with plenty of options. The breakfast was delicious and with a variety of tastes.

Nice location in the middle of the very interesting old town of Floripa. Very walkable, for instance to the cathedral or the market. The street was quite and I could get some good sleep. Very nice breakfast, with fresh fruits and a veriety of cakes.

Very nice room, good shower, helpful staff, good location and big variation of breakfast buffet. We did really like it there and will come back.

Location, breakfast and comfortable bed.

The size of bedroom and the necessity to use card to take elevator.

friendly staff; comfortable bedrooms

lack of gym on premises they have a deal with a gym nearby but it is not the same

Beautiful, clean, and well-located hotel in central Floripa! The staff at the front desk were extremely helpful and kind with everything we needed. The breakfast was fresh and delicious and the restaurant was clean and spacious.

The bed and the breakfast were nice and well located for Centro

Far away from the good beaches

Great staff service!! The room was very clean and comfortable! Great breakfast as well!

Breakfast not good. Hotel not a 4 stars hotel

Por breakfast. Rooms small.

I have never had a more terrible experience at a hotel in my life. After switching rooms three times, for dirt on the sheets and hair in the bathroom, I was put in a passable room but with deafening noise from nearby construction. I left after the first night and management refused to work with me on a partial refund - as switching rooms a fourth time in 24 hours is ridiculous. Visibly upset, I was laughed at by the manager, a man that can only be described as cruel and malicious - cue the tears. Please ignore their high rating and save yourself the headache. I have never been so dissatisfied or upset, and lost 4 nights I paid for to avoid another minute there. AVOID AT ALL COSTS.

Management was terrible; laughed in my face when I asked for a refund as I did not want to switch rooms a fourth time because of their lack of cleanliness and comfort. The hotel was dirty and is run by crooks.