Hotel Colonial San Agustin

The hotel was conveniently located, very close to the heart of the Colonial City Center. The beds were very comfortable, the hotel was extremely well kept, clean and had a good breakfast. The staff were very friendly and helpful.

It didn’t bother me, but for a big person, the bathroom would be too small, and for someone with mobility issues, I wouldn’t recommend a room on the 2nd or 3rd floor, as the Hotel doesn’t have an elevator.

The building is old, with dark wood and lovely chandeliers and furnishings throughout. The room was very clean, the bed was comfortable and WiFi was good. It was quiet at night. The receptionist/ hostess Brittany was very kind and helpful. The continental breakfast was delicious.

It’s a nice and lovely place. The location is very close to square. The staff are very helpful and nice.

A bit traffic jam to get here.

The staff was very nice.

The bed and pillows were too firm. The rooms could really benefit from a ceiling fan and / or a climate control system.

Everything the clean and nice and beautiful. The staff was friendly and great.

Great location to the central old part of the city. Good breakfast and very helpful staff

The owners Ricardo and Karina did everything to make my stay comfortable.

Small shower place.

This cozy, clean, sweet hotel is located in an outstanding location. It is easy walking to everything in the historical district. Breakfast was outstanding. WIFI was strong. The interior was beautiful. An added bonus was being able to have a beer or glass of wine in their atrium like public area. Highly, highly recommend.

Everything was fantastic!

Personal, cleanesslocation

Not soundproof. Under our window Was concert for whole night snd we could not sleep

Beautiful hotel & they were very accommodating to me. It is located in the heart of the historical old town. Within two short blocks to several large plazas. Ricardo (owner) & his niece were so friendly & nice to me. Even though we did not speak the same language, we communicated via Google Translate. I highly recommend this beautiful, historic hotel.

This hotel had all the charm of a colonial hotel, attention to detail, you immediately transform into another era. The staff was very friendly and accommodating. Best location for walking to the Basilica Del Voto and the old historic neighbourhood and Cathedrals.

Don't expect any grader here the hotel front doors are locked with chains, the only way to enter the hotel is by ringing the bell, and they will open the door for you. The reason is security the areas are unsafe, but a lot of security presence and police throughout the day make it feel more comfortable. unfortunately, especially at night not recommended as the streets are eerily intimating and devoid of people.

The guy working there, sorry I don’t know his name, was excellent. Really helpful, kind and a wonderful asset to the hotel. He was running reception, porter, cook, made my early breakfast, concierge, he did everything and very well and always with a smile.Comfortable bed, nice facilities, lovely building.Close to centre

N/A I liked everything

Great location and beautiful colonial house. We had a family room with 3 queen beds and a city view, which was nice but some of the other rooms had no window. Breakfast was OK with fresh fruit and eggs prepared based on choice.

Our room and bath were very small. We found the hotel overpriced, and 8% are charged for credit card payments. The front door is always locked, so staff have to open the door.

Very convenient location, and the pillows were good.

Both the wifi signal and shower water pressure were weak, and it was fairly noisy with both music and a populated road outside.

Staff was exceptional. The gentleman running the desk was very responsive and helpful. Hotel is cute and clean, with a great location. The business centre and breakfast area were great spots for our family to hang out after long days of touring around.

Breakfast was basic but ok, staff was friendly, beds were comfortable. Nice playroom

We had to ring the bell every time coming in and wait for someone to open out in the rain. Room was very small. WiFi barely worked on top floor

The staff were helpful. The hotel was quiet.

We would like to have received a small map of the area.

Location is very good. Had several beds in room. Kids loved that. Breakfast was included and good. 24/7 staff was helpful when arrived late.

Very comfortable rooms.

Me and my family were totally tricked basically, we got a quotation from booking.com website and when we got to the hotel it turns out they charged us 8% more because we wanted to pay with credit card. Being tricked this way at the moment they know there are not anymore rooms available in the city is very unprofessional.

Ernesto, Vanessa and Roberto went above and beyond to assist us with anything we asked for, despite not being able to speak proper Spanish to them, including help with wifi, the tv, the water pressure in the shower, breakfast, late check out, etc. In addition, we were able to secure a private driver for tours to Otavalo and Mindo with Gustavo, who picked us up from the airport (hotel transportation). He was a great asset and our day trips with him were very comfortable and easy.

So the only thing we could think of that was unexpected was the lack of water pressure in the shower but I don't know if that was an isolated thing or one that the entire Centro Historico has to deal with. Ernesto was able to get it working a little better but I don't think there was much he could do and it certainly did not damper our trip.