The Carlton (Taichung)

Clean spacious room. Helpful reception staff. Free parking.

Very dated room. Poor breakfast choices. Liquid soap and shampoo in the shower of a poor quality and a bad smell.

The lcoation and the breakfast were really good!

The staff at the counters were not professionally trained and lost their patience easily when asked questions.

breakfast is nice, and the location is convenient.

There was a bit musty in the room.

Location is great! The room we stayed was clean.

It’s noisy at night and you can heard voices from outside.

Location, breakfast, comforting bed

Housekeeping can improve

Great location, clean and modern.

Breakfast was mediocre. Room wasn’t very big, if that matters to you.

The place is clean and modern. offers a very good breakfast.

Not much. It's just a little bit of a distance to attraction. But the city has Uber, which works for us.

The best thing about this hotel was the staff. One staff member (Una) was amazing, and helped us to arrange a tour to Gaomei Wetlands with a cheerful driver at a very reasonable price. She always helped us with a smile, and would write destinations down for us in Mandarin so that we could show taxi or bus drivers. There were two larger roads nearby that had multiple buses along them, which made travelling around Taichung quite easy. Otherwise, the immediate area around the hotel was great - a short stroll to shops and restaurants, and a comfortable walk to the Botanical Gardens (which had a cool glass house) and a large science museum.The buffet breakfast (which we had included) was very good, with some vegetarian options. Overall, the hotel was very good value for money. It is not a luxury hotel, but you certainly get good value for the price.

My only criticism is that the room and bathroom were quite small. We were 3 guests staying in a Deluxe Quadruple Room (2 double beds). The room was clean, but small with all of our luggage. The bathroom was small, and we had a "shower over the bath". The step up into the bath was quite high, so might not be suitable for elderly guests or those with mobility issues. The beds were ok, but my son is tall and did not quite fit vertically in the double bed.

Staff were very friendly and helpful. Location was great, easily walkable to many great spots in West District.

The place was convinient. There is hot beverages 24/7 available at a common area you can work at which is handy. The hotel was clean.

The gym can be maintained better. I guess the infrequent usage made it not a priority for the hotel.

supplies inside the room are satisfactory. Breakfast is ok, not bad.

parking location is remote, not convient.Room space is small. Small bath towelThere is only shamppo, no bath soap in the bathroom. No bottle water or drinking water supplied.

Nice room, big TV, nice and clean bathroom.

We only stayed for a nice, but rooms were spacious and large. The bed was incredibly comfortable. Location is good, as its close to a lot of malls, restaurants, convenience stores and bus lines that go around the city. Hotel staff was great and stored our bags for us the day we checked out while we were still exploring.

We used the hotel gym and there was no working AC, so it gets pretty hot. We also did laundry on site - its completely free and open 24/7 - but the dryer is horrible. We had our clothes in there for 2 hours and they were still pretty wet. We asked the hotel about it and they told us its an eco-friendly dryer so it works different, so just an FYI if you are planning to wash clothes. You're better off drying them overnight in the closet in the room.

Pretty clean and new, breakfast options were sufficient for vegans as well. There’s a gym, washing machine, dryer and ice making machine, microwave at the basement making it convenient.

One front desk female staff was not the nicest however her colleague help to make things up. Housekeeping staff was also nice. Water isn’t the hottest

* Staff in the morning is ok , but night shift lady look not friendly to help when we need some help .

* Wifi should be Upgraded, i call counter for help , she ask me try again and again , but my laptop till can’t join your wifi , even i came back at night they support technician but that guy also can’t settle that wifi problem. * Drying Machine at B1 need to upgrade , * Lobby toilet always closed for maintenance, need to going down and waiting for Wc . * aircon always auto closed when we slept .

Good value for the money, clean and bright rooms. Good location.

The breakfast room is small, but not super small. They don't want people to wait, but this also means that you have to choose an exact time when do you want to have the breakfast from the offered alternatives. The alternatives are not always comfortable.

I loved the breakfast. The selection of food was excelent! Everything tasted great. The room looked very nice and was very clean.

My room was exceptionally noisy. I couldn't sleep at all at night. I could hear cars and motorbikes from the street bellow. Not even earplugs were working. It was like the cars were riding next to my head. Terrible experience really. It destroyed all the good things about the hotel for me.

Comfortable bed, nice bathroom amenities.

A little removed from eateries and places of interest.

The senior lady maid who made my room is very polite.Some staffs were trying to helpBed is comfortable, many pillows , room is clean

Some staffs have less service-mind than expected and lower than hospitality level.

The staff were very friendly and helpful and the free coffee and tea and washing facilities were nice. The bed was comfy. Very close to the science museum and walking distance from some nice night markets.

The hotel was far from any MRT stations. In addition my shower had drain files which I asked about but nothing was done about.