Via Royal Inn NS

I am writing to express my disappointment regarding a recent hotel booking made through your platform.Upon arrival at the property, I found that the room was not in a suitable condition for stay. The bed was untidy, the room was unclean, and the bathroom was extremely dirty. Due to these unacceptable conditions, I immediately requested Booking.com to cancel the reservation. However, I was still charged for the booking.After making the payment, we were again offered the room, but unfortunately, the situation had not improved. Given the poor hygiene and overall condition of the accommodation, we decided to leave the hotel without staying.This has been my first negative experience using Booking.com, and I hope such issues can be avoided in the future. I kindly request a review of this case and a refund for the stay that we were unable to use due to the unacceptable condition of the room.

Loved my stay here. The room was spacious, clean, and very comfortable. Food was delicious and hygienic. The hotel is in a quiet area but still well connected. Service was professional and always on time.

"From check-in to check-out, everything was seamless. The location is ideal, close to major attractions. The ambience is relaxing, and the service is exceptional. The food was diverse and flavorful, and the staff were genuinely hospitable."

I went for a business trip and I believe they serve the tastiest food around the area. The hotel cleanliness and interiors are well maintained, well behaved staff always eager to help you out. I also saw their rooms they also are fantastic with reasonable pricing. overall it was a great experience and food service was excellent. Will definitely visit again and suggest all friends.

Great value for the price! The hotel is located in a prime area with easy access to transportation. The staff were courteous and quick to assist. Breakfast was hearty and had both local and continental options.

Absolutely outstanding in every way. Beautiful decor, top-notch cleanliness, and the most courteous staff I’ve encountered. The location was ideal for exploring the city. Worth every penny and more!

Stayed here for a weekend getaway and couldn’t be happier. The breakfast had so many options, and the rooms were both modern and comfortable. Will return!

It was horrible in every way.

No wifi No powerDirty roomsNo kitchenA LOT of cockroaches in on and under every surfaceUncooperative staffHated every moment of it

Room has bad odour, cockroaches are moving.

A/c & TV were not working.

Disgusting.

Pay extra money for checking in at 10 am on the day of booking. Cockroaches in the room, toilet flush was not working, stained bedsheets and pillow and many more stuff.I paid 300 extra for just early check in and in return I received these facilities from the hotel.

There was no breakfast. we managed to have the breakfast outside. Looking at the rooms and overall hygiene I don’t think they provide breakfast facility.

Rooms were dirty and they were not in an operating situation specially washrooms as water wasn’t working and there was a problem with the main door locking . Rooms were not clean and had fungus on the walls and cockroaches all over.There is no lift as well so one should keep a note of this if anyone is travelling with the senior citizens.Fab hotel should keep in mind that photos uploaded on the website or app are not real and are very misleading to the customer who want to book the hotel rooms. So stop misleading the customers.

Absolutely pathetic & I will not stay here even for free

I had the absolute misfortune of staying at this hotel, and I deeply regret my decision. From the moment I walked in, it was clear that cleanliness and hygiene were not a priority here.The room was filthy – the bed linens were stained, and I’m not even sure they had been changed since the last guest.The room itself was infested with cockroaches and bedbugs. There were sight of cockroaches crawling across the floor and walls was horrifying.

Comfortable stay and big size room provided.

There was small cockroaches in given room. after complaint , staff shifted to new room. Except this issue Overall was good Experience.

place was close to Symbiosis.

cleanliness, washroom, television not working, cockroaches in the room, fabhotel toiletries not provided

The staff was polite and helpful. Bedsheets were clean

Dirty walls. Not so clean floor with used condom packets lying in the corners. Very uncomfortable mattress and pillows.

Food very testy..all services very good...this property good maintain.. such a great trip..thnx to hotel clean..room size good . All serviceis very gud

Clean room, good food. The food and drinks were good and the service was really smooth. The stay was nice room was clean and spacious

Good Location.Value for money

Bathroom was not clean. Bucket and Mug were shabby with calcium deposited due to hard water. 2-3 Cocroaches were there beneath TV Table.

Basically nothing. The reception guy was nice and helpful enough though.

Room wasn’t clean. Wi fi was extremely slow as well. I found bugs on the bed. Bathroom wasn’t very nice either

Passable

The staff was not cooperative at all. On the very first day they were reluctant to accomodate 3 of us in one room despite booking room with extra mattress. One day they said lunch not available at 2 pm due to absence of Chef however we could sense kitchen of hotel was in full swing preparing meal for marriage party guests. Also morning breakfast arrived at 9.15 am and very late. All these things were really unacceptable. The staff lack hospitality and punctuality. I wouldn't recommend this hotel at all to my friends.