AUHTEL BHS

The room location was good and the hotel is clean

The staff were asking and calling for checkout and there is raining outside still they don't understand from 11 only they started calling and disturbing me . They should have sense that the customer will be irrirate because of this , there is no tea and coffee available when asked , even the cleaning was not good as asked to clean again when stay for two days

Its a good hotel near by balewadi high street at a calm location with parking space. The staff is good. Hotel rooms were clean. Overall good stay for a week. The bathroom had minor problem so they provided a different room on same floor.

I booked double occupancy but even then they provided single complementary water bottle which they provide for single occupancy as well. Wifi was not working and no kettle in the room for hot drinking water or complementary tea coffee bags were not available.

Clean property, decent price, perfectly located

Very small rooms for the money. Room was clean.

Size of the room.

Clean, nice Hotel

TV doesn't work, we've stayed 3 times now. The lady in the reception refused to give extra bed even after taking booking amount for 3 of us.

Expect for the location, nothing else was good.

The room was very unclean. The bedsheets were filthy. They were not even changed. The soap used by the previous guest wasn’t even removed. Very poor hygiene. Terrible experience.

I recently had the misfortune of staying at Hotel Auhtel BHS in Pune, and it was an absolute nightmare from start to finish. If you're considering staying here, please read my review thoroughly to avoid the same awful experience I had.1. Check-in Disaster:I checked in at 00:45 am with my 8-year-old child, who was already sleepy and exhausted from travel. Instead of providing any assistance, the front desk staff showed no interest in helping us carry our luggage to the room. I had to make multiple trips back and forth, carrying my sleeping child and all our luggage by myself. It was deeply disappointing and unprofessional, especially considering the late hour and the fact that we were a tired family.2. Bathroom Issues:The first major issue was the lack of an exhaust fan in the bathroom, which led to a foul, musty smell lingering throughout the room. This was unbearable, especially after a long day of travel. It was evident that basic maintenance and hygiene were not a priority for this hotel.3. Air Conditioning Problems:Despite running the AC the entire night at the lowest temperature, the room never cooled down. It was uncomfortably hot, and I couldn't even get a good night's sleep. It was clear that the air conditioning units were either faulty or poorly maintained.4. No Hot Water & No Buckets:On top of the AC issue, there was no hot water available, which is a basic expectation in any hotel. There were also no buckets provided for a bath, which is particularly inconvenient for travelers. This was a basic necessity that was blatantly ignored.5. Malfunctioning TV & Dirty Bed Linens:The TV in my room didn’t work at all, adding to the discomfort. The bed linens were visibly dirty, and worse. There were bed bugs and cockroaches in the room! This was disgusting.

6. Water Supply Issues:On day two of my stay, when I woke up, there was no water in the room. After calling the front desk, they informed me that a tanker was on the way, but it took an entire hour for the tanker to arrive. Once the tanker was finally there, the pump that lifts the water to the overhead tanks broke down, and it was not fixed for hours!7. Unprofessional Staff:The staff were careless, and unhelpful. There was no sense of urgency in addressing any of the issues I faced. They were not apologetic at all and seemed indifferent to the inconvenience caused. May be they were used to such customer reactions and had learned to ignore them completely. I had to check out without being able to bathe or freshen up, which was an awful way to start my day.8. Unfulfilled Refund Commitment:When I spoke to the manager about these numerous issues, they agreed in writing to refund the booking amount for day when there was no water. However, after several follow-ups, the refund was never processed, even though I experienced such basic service failures. The lack of hot water, water supply issues, bed bugs, and other problems should have been grounds for a full refund.9. Owner's Indifference:The owner of the hotel never once bothered to apologize or address the multiple issues I encountered. It was clear that customer satisfaction was not a priority for them. The whole experience left me feeling completely disregarded as a guest.Conclusion:I strongly urge anyone considering Hotel Auhtel BHS to avoid this place at all costs. This hotel has poor management, subpar facilities, and a total lack of customer care. With so many other decent hotels in Pune, there’s absolutely no reason to subject yourself to the awful experience I had. Save yourself the stress and stay somewhere else.

Room was decent sized and quite clean.

Washroom Exhaust not working.Food Tasted good but charges exorbitant comparing the quantity Needs to be Managed by professional people

Rooms were neat and clean. Value for money

Exhaust fan not working in the washroom.

Surrounding of the hotel

Payment process, i had paid the amount and same was successfully deducted from my account but not credited in Hotel bank account, i had to pay the double amount for single booking

Location the only saving grace

Towel and linen not clean with too many spots. No power backup. Generator is there but they dont keep diesel so you just suffer the whole night.

The order of things.

Television not working. Wifi sucks. Ac sucks.

Location as it is near to highway

Cleanliness was bad. Bathroom stinks. Bed was not comfortable. There were flies and mosquitoes

The location is good and peaceful. The staff is very courteous and friendly.

The ac needs to be fixed, bathroom needs to be a bit more clean and the parking must be better.

Poor

A road side simple hotel even offer you water.... but these AUTHEL BHS people charging money for 3 person for 22 hours but they issuing only 1 littre water bottle for 3 person ???

Room are clean and spacious and staff is good and respond well

There is shortage of staff and you will have wait for even a simple stuff like room cleaning for 2 days and a tissue roll for 2 days.it was not available with them You don't get tea before 8:30 so if you are working and you have to reach somewhere this hotel is not goodBreakfast has big menu but not available when ordered Drinking Water was not given you haveto compulsory buy mineral waterNo one cares to bring luggage at check outIn all only property is good but no service

Spacious rooms, neat and clean premises, well behaved staff ..

Overall the location, ambience staff is good.Comfortable and clean bed and sheets..

Checkin timings suck..Majority of people come early in morning and leave for business meetings etc by 11, but their check in is at 1.00..It's not they don't give checkin early, they do but at an extra cost, which sucks more as they have made that a practice of minting extra then prices quoted on booking.com.It's a regular practice.No room service, even the swiggy parcels you have to collect from reception.No kettle for hot water.Basically exorbitant prices for a basic room and becos of its location, many times even rides charge extra.Oh yes the TV won't work and after a number of complaints they come connect the TV with wifi and then it works. So intentionally they do it so their data is saved. The shower is slow and hardly any water comes out of it.

The property allows foreign nationals. It was cozy and comfy . The location was also good . Have been so many time and the reception mam was good .

Clean hotel, helpful staff

Absence of buckets inside bathroom(shower only), small rooms