Thien Hai Hotel

Staff, location, room, wifi breakfast

You cannot ask for service like this hotel staff provided, even though it is a small group but they worked as a team with a common goal to make customers feel comfortable and enjoyment during their vacation in VN, Kudos to all the staff, excellent pricing

The location is right in central of Saigon, it is convenient but it is also a bit noisy from all activities from the street, the room a bit small.

Staff

Very nice staff and good breakfast in calm dining room. Clean room and lovely housekeeping lady.Had to stay here after another hotel had renovation and was very happy with it.

Best place to stay in Ho Chi Minh. The staff is the main reason. The lady who checked us in (I'm sorry I didn't catch her name) was awesome! She was so sweet and helpful! The room was very neat and spacious and the location was great! Right next to convenience stores, restaurants.. We walked the whole area. They also have a great breakfast included with my reservation.

The location was great, staff were always so helpful. The rooms were good, few bugs here there but nothing too bothersome. Overall, great place to stay with being close to the market and walking street

The staff were really friendly and helpful. They location is great - middle of everything but still quiet in the room.

The bed is quite hard and quite uncomfortable - did not have a good sleep at all.

The staff were super helpful. Room decent size. Location was very central, walking distance to all attractions. Breakfast was provided and was very nice.

There were some little insects in the washroom.

Great location and friendly staff

Bed could have been comfier

Third shift workers were so rude. I asked for a towel and the staff worker threatened me. On the other hand day time staff was excellent. The room didn't have a window and felt slightly claustrophobic. Breakfast was decent. location was excellent

Just a wonderful hotel with exceptionally friendly and helpful staff. It's like my second home because I been here six times since 2018. The staff is always the same in all those years, which is a very good feeling at a hotel.Location of the hotel is very good and there are two 24/7 mini supermarkets right next door.

breakfast for everyone! not mentioned when i reserved but i had read reviews. buffet of fruit, soup, veg, coffee, water, juice, bread, peanut butter, eggs, noodles...a good selection and some changes on the second day...appreciated! the female receptionist was very helpful - we never asked any questions, but she made sure we knew about the nearby night market and about the additional tolls/fees that would be added to our grab fare when we went to the airport. great location. really nice to have an elevator.

room was small, which we knew. we have stayed in many small rooms and the layout and furniture placement make a huge difference and this room rates on the poorer side. eg half of the closet virtually unusable because the desk was right up against the closet door. fine for the 2 nights we were there, and we'd definitely do a short stay again, but probably not for longer in this category room.

Great service super friendly and could not be more accommodating. Went out of their way to help us. Highly recommend.Room was a good size and very clean and tidy would definitely stay there again.

I appreciate their services . Especially 2ladies : manager and front desk . They’re very friendly

That is good enough for what I paid for

Friendly staff, good location and clean room. Very good value for money.

Simple room, only one bedside table and small number of sockets on one side of the bed.

Nice room, very clean, and great staff who went above and beyond such as taking our suitcases in and out of the hotel when we arrived and departed. Fantastic location near the centre of HCMC and easy walking distance to most of the main attractions. Good coffee shops and a great craft beer pub nearby and a 24 hour supermarket next door. Almost forgot - a great buffet breakfast included each day, including an assortment of English and Vietnamese foods including fresh fruit.

Nothing. We will definitely return next year, we loved the Thien Hai Hotel and the street-fronting room we had on the 4th floor.

Breakfast was excellent and taste good. Location is convenient to all attractions. Room is kind of small and hot water is not enough at night, although it is plenty in the afternoon or early in the evening.

My room (502) sometimes smells the sewage by the toilet. The smell of the sewage gone after you take a shower. I guess the water from taking the shower thoroughly flushing down the dirty stuffs from the pipe.

The central air conditioning in our room worked the best of any hotel we have stayed at in our budget-mid range price point over our 14 day trip to Vietnam. It did take a bit of time to cool down so just need to be patient. The furniture and room generally is somewhat "basic" and not the newest but the relative lack of humidity in the room made up for it. All was well maintained, staff, especially at the front desk friendly, straightforward check in and bill. We liked the location, faced the street and thus minor noise but did not keep us awake as on the 3rd floor. We were suprised that a decent breakfast was included which was very convenient. One of us found the bed on the hard side but the other one loved it, good linen quality. Would stay again.

Some would say the furniture/decor style is outdated, but it is all functional, solid and clean. Not fussy ie too many decorative pillows which we personally like.

Staff were always very friendly and available. Location is good and close to the market and well situated for transport links and fairly close to attractions like the museum. Desk space is good if you're working away and WiFi was decent but not quite strong enough for zoom calls.

Very basic and featureless. Doors are thin so noise from down the corridor comes through. The hotel hasn't been maintained with much care: WiFi routers dangle from cables in the corridors and the rooms have been carelessly painted with splashes on the door frames and patches missed on the walls. Had to report a leaking sink that was dripping on the floor. The two medium bottles of water in the fridge are considered as "the mini bar" (but the two small bottles on the table are free) - would have been good to have that labelled in the room rather than digging around for cash when trying to checkout swiftly.

Great buffet breakfast included in room price. Bacon, fried eggs, and enough other foods including fruit, bread etc would likely satisfy most palates. Drinks included tea, coffee, and orange juice.Our room (503) was quiet and we could barely hear street noise.

The room description said the room we would be staying in had a city view. Instead it had a view of a wall of another building about 6 metres away. We weren't too worried about that though as we spent most of our time away from the hotel.The bed was rock hard but my wife and I were both so tired from our flights from NZ that we slept soundly anyway. For anyone used to a soft bed this could be a problem.