Spring House Hotel

Location, simple rooms, good price, local feel

I liked everything

Great location, helpful staff.

No elevator. Tough for seniors.

Location

Central location.

Bedding was damaged and we asked for replacements which they replaced. Cobwebs in bedroom ceiling height.

Good location

Advertised as 'no credit card fees '. Wrong.Complimentary water provided one day only .Used toilet paper was to be put in the bin instead of the toilet, failure to comply could result in a 1million VND penalty. Unsanitary, unhealthy totally unsatisfactory!!!!!!!!!

The location was the only good thing

The receptionist was rude and not interested when I explained how dirty the room was. I was just given excuses as to why things were dirty. No apologies or acceptance that the room was disgusting. Broken sink, broken toilet, mold on walls, dirty hand prints on walls, dirty, rusty fridge

Friendly staff - who even allowed us to leave our big suitcase with them, whilst we made a side trip to Angkor Wat, Cambodia!

No lift - and we were on the 2nd floor with two large suitcases on that first night - and on the 3rd fllooe when we returned for two more nights after our Cambodia side trip.

Location is great. Loved the park across the street. Not too, too noisy inside the hotel -- more noise from other guests than from the street.

Room had weird design. The bed was on a platform, so I swing my legs down onto the platform and THEN step down once more onto the floor. At night, with no light on, that was a touch dicey. The shower's drain was not the lowest part of the bathroom, so water puddled by the sink and toilet.

Great location with good staff that attended to our needs.

Small bathroom. Showering gets it wet all over. If you have kite bags, don't pick this place or request a room with elevator access.

We supposed to arrived at midnight and we pay for it 1 night extra even we arrived and stay for less than 7hpurs remaining . But property instead of giving discount for late flight arrival they charge extra 5% on original amount . Also I booked in Booking.com pay at the hotel and confirm with the hotel and booking that com of our sure arrival . The property Blackmail us if I cannot enter the CVV of my credit card they will not accept us because it midnight . Imigine the hassle of hotel is blackmailing you in the middle of your airport arrival first to other country so I have no choice but to enter the cvv of my credit card . They charge my credit without my consent plus extra 5%cash . Very bad experience on this hotel and booking.com

Disappointing

It's a bit of a tourist trap. The bathroom is not very clean, in three days no one changed the towels or took out the trash. When we asked for cleaning first we had to sign a form that the hotel is not responsible for any losses during cleaning. The place is noisy.

The Location was very close to Bui Vien and other attractions. However, it is still far enough from the hustle and bustle.

The shower did not have hot water.

I liked having the fan as well as ac, location was great. Great bed

No big issue only the room had a small trail of ants under the bed. Sink had leak that went onto floor

Rooms were clean and compact

the front desk demanded to keep my partners id because she checked in after a certain time at night. This is an unnerving creepy practice. Claimed to was a requirement of the police . Never had that problem before. I think it was BS.

Bad

Our ac in the room didn't work and we told the staff at 17:00 we came back at 23:30 and the ac still didn't work they refuse to change our room, only after we argue they agree to change room, they were rude and unpleasant, I don't recommend this hotel at all, very unpleasant experience ruined my lest night in Vietnam

Location and price

Run down, staff not very friendly, no hot water

Clean, cheap, good staff

Emplacement PersonnelPropreté

Clean room. Great location

No lift in a certain section of the Building. Had to walk up and down 3 flights of stairs. Drunk people very noisy at night. For the price you can get much better nearby

Location only is good and wifi

Dirty, bathroom too small for shower, bad view at the back with bad smell of restaurant