Huazhu Hotel

We liked having 3 separate bedrooms and the hotel was close enough to stuff, but found ourselves calling a car for transport more than we expected due to location

The hotel was under construction which we weren't made aware of or we would not have booked it. So there was additional noise, dirt, our room was in pretty rough shape with holes in walls with wires, footprints and handprints on the walls. Check in time was 2pm and our room still was not ready.

If you are planning to travel with your family and children, make sure to read this before booking any hotel.1 - The hotel is still under construction after several months, but it really didn't bother us because construction mainly was at the level 1 or outside.2 - The hotel is located in District 1, which is perfect, because many iconic places in the city centre you want to see are in District 1, so getting a Grab is very cheap, around $3 each side.3 - Make sure to set up the Grab App before your travel. It is very convenient and cheap.4 - Also, another benefit of being in District 1 is, when you book a tour the you get picked up from your hotel, but if you get a hotel somewhere else, then you need to go to the Tour office or pick up points by yourself.5 - There is a tour agency next to the hotel that you can book our tour ( make sure to bargain).6 - Also, you can find lots of restaurants around the hotel that you can find just by walking a few minutes. I recommend taking your time and walking around the hotel or the next street you will find many places.7 - If you search on Google Maps, you can find any services around yourself include massage and laundry services that are very cheap. 3 kilos wash and dry around $5 AUD.8 - The hotel breakfast was very good and fresh, you get sweets, different local food, a western breakfast, tea, coffee, juices, and daily fruits. Also,o they have an onsite kitchen that can cook for you omelettes, eggs, or even Pho (Vietnamese soup ). In general, Kids liked it and it was very handy for families with kids.9 - The room was clean with daily service and daily tea and coffee.10 - The hotel has a restaurant for lunch and dinner, but we didn't use it because they had very high prices in comparison to other places.11- Also, there is a swimming pool that you can use, plus a rooftop bar with a great view at night, where you can sit and enjoy your drink.12- The staff are very friendly.

The showers are very short and you need to sit and use them, because it is in bath bathtub. Please make it suitable for everyone, not for very short people. Please pay attention to the details and the cleaning room. It is average, and my rating will be 3 stars for this hotel.

Good value, but quite ran down. Kids loved the roof top pool, but it was heavily chlorinated & tile steps to & from it very slippery when wet. Toilets were upstairs from pool. Very worrying- but our group survived with any incident.Breakfast buffet was excellent!

Ran down, and amidst upgraded. Currently no foyer/reception area due to refurbishment that we were not aware of. No where to wait for taxi/grab except on very busy street. 3 bedroom apartment was two separate rooms adjoined by small hall with light that was on all night, we had to use suit cases to prop open doors a little at night.Shower heads didn’t fix into place- forcing you to hold the head making hair washing very awkward.Hardest beds ever. Only one of our 3 beds had a mattress topper to add a little softness

I loved quite a few things about this hotel . I loved the area as it was at the end of district 1 which gave magnificent views of the city at night from the roof top pool also from the roof top bar. As well when you step out of your hotel to order a grab taxi (a must have app for here) you do not get harassed by people trying to see you things . The staff were exceptionally friendly . The room was clean and didn’t have any mould fumes perfect for me as I am an asthmatic. The roof top bar staff were very welcoming and very honest one night they made a mistake by over charging me they realised it and approached me and told me and gave me all the money back . It says a non smoking hotel but you are allowed to smoke at the roof top bar and the pool area .

There are some renovations happening to make more facilities on the bottom floors but this did not bother me at all I would definitely stay here again .

Nice staff and location not bad

Being renovated - we had the apartment room which was partly renovated

Great breakfast, very friendly staff and super accommodating on our last day checking out before flying later in the day. Would highly rexommend the hotel!

The only minor thing was ongoing renovations at the time but it was mainly exterior

Staff were poor,breakfast was awful,the bread looked like it had been out for days,when asked for pancakes got an abrupt no more.our room was very basic and had a leak in the ceiling which resulted in water everywhere.the only good thing about this hotel is the views and the rooftop bar staff were ok.

The room looked nice. Location was handy.

The bathroom had nowhere to hang towels or wet clothes. There was no shower screen so the shower sprayed water everywhere. Very little privacy between room and bathroom. Bed was like lying on a plank of wood. Gym was not usable as hotel is under major construction. Staff weren't very helpful. Lunch was expensive.

Pool and breakfast were awesome, staff very friendly and good english

First room had poor WiFi, but I was upgraded . Second room had awesome WiFi.

- Wi-Fi was decent.- The Breakfast buffet was fine, but repetitive if staying for a week or more.- The small pool was nice, but with only four loungers that are so uncomfortable you can feel the metal bars through them.- Good location with plenty of great restaurants nearby and not far from the busy center.- Helpful staff, though their English proficiency is very poor or nonexistent.

- The restaurant manager frequently complained about his staff in front of guests, creating an uncomfortable atmosphere.- Cash-Only Policy! No option to charge drinks, food, or laundry to the room. Everything must be paid in cash immediately, which is inconvenient.- Noisy Rooms! The hotel is under renovation, with drilling noises from early morning until late at night. Additionally, outside construction goes on 24/7, and even water flushing from upper floors is so loud it feels like it will pour down on you.- The restaurant is overpriced with a poor selection and is uncomfortably windy. I do not recommend it. Instead, the restaurant across the street (MOC) is much better and more affordable.- The alley leading to the hotel is cluttered with construction materials, and you need to watch out for dog mess on the way in.

Hotel staff were attentive and friendly

The hotel was a bit dated but I understand it is going through a refurbishment process so I'd imagine this will be cured in the near future

The staff were amazing, but the hotel was bad, under refurbishment need of TLC .When l read the reviews before booking there , don't be fussy because you will be disappointed, breakfast not ok and you won't use the pool.

Good-sized room and loved the rooftop pool and bar

All was fine accept the fact the hotel didnt notuce is under renovation (since october) .... If you are on sleeping vacation you gonna have hammers alarm at 8 morning

Roof top bar was nice enough though usual stuff low quality alcohols at high prices. Pool fine. Otherwise a big disappointment. We got an upgraded room.

Honestly from the moment we stepped it felt like a place that had attempted luxury and fallen far short. The reception was a building ground, most of the floors too. We tried to check in, couldn't, but did get an upgrade, ended up in a room where we were far enough from the noise of renovations. We knew they were happening but it seems 90% of the place was under revamp and the remaining rooms in bad need of it. Our 'new' room had a kitchen space, fridge the lot, nice size too, but the bathroom was falling apart, the kitchen didn't even have a glass in it. Total false luxury hotel. Finally we decided to send 2 t-shirts and some gym clothing to be laundered.. it cost more than in every hotel we'd spent on laundry in the 2 1/2 weeks prior. for 7 items.We were told it could only be paid in cash, they had to out-source it, a complete scam because the woman who had done the laundery had the hotels key card and could let herself into our room..This is honestly the only real disappointing place we stayed in in 3 + weeks in Vietnam, i'd avoid it like the plague in future.

Nice Spacious rooms and clean corridors Breakfast spread is nice and you are offered your choice of eggs Perfect location as in close proximity to the main tourist spots but at the same time it's in a quieter location for a good night's sleep Definitely bang for the buck if you are looking for sometime which is not too fancy but a well maintained hotel without surprises.

Some basic maintenance of the corners of the walls

Pleasant staff, good location

The shower protection is not well done, the bathroom floor gets all wet and disgusting. Window didn’t isolate the noise well

Absolutely devastating and discussed, will not recommend to anyone

We booked a stay for two nights and were extremely disappointed as soon as we walked into the room. Once we were greeted by staff, went straight to our room to find our sheets covered in water stains. Only to pull back the sheets and find a patch of mould. We immediately went back down and told staff. We asked for a different room, they stated they only had the same room as previous as they were fully booked. They showed us to a different room (identical to previous room just on another floor) to again pull back the sheets to again find mould. We then asked for a refund and were told that was not an option. After a lot of back and forth between 2 staff members, we were offered an upgrade. Funny as stated they were “fully booked”. We again refused and asked for a refund to only be told that was not an option. Ended up leaving and paying for another hotel. Extremely disappointed and will be sure to review on all platforms as well as contact booking.com about this issue.

Great staff, so helpful. Always smiling. Amazing service. Money worth spending.

The hotel is getting a renovation, so hopefully, the rooms will be more updated.

The staff was so helpful could not do enough for you . Breakfast was great all types of food .The best air condition out of all our trips so far . The hotel are having major work doing will look great when done .

The place itself was amazing the location a bit hard to get to other places taxi was the only way or long walks .Notice the locals not has friendly has the last time we was in Vietnam its was like they had enough of western people. ..