Ruby Hotel

Clean, roomy and closed by a lot of restaurants

Water did not drain fast enough while showering

The location is great. The staff was friendly and helpful, except the day shift manager.

The manager, he’s unfriendly and unhelpful. He looked rude and unhappy when I asked him to call me a taxi. He said he didn’t the taxi company. This taxi company cars are all over the city. He reluctantly called when I showed him the telephone number.

Hotel so clean....all staff very polite and kindness....very near to ben then market....

The travel centre at the front was fantastic - helped arrange everything Very close to market

The view

Easy access Close to markets Friendly staff

1) First and foremost, the hotel staff were very friendly and helpful, including the security guard. They really made the effort and went all the way to help even though a few of them struggled to communicate in English.2) The hotel room is spacious, fairly new and well equipped with ample supply of toiletries, cloth-hangers, wall sockets and basic amenities. The bed is quite comfy and the air conditioning is acceptable for me (although already lowest at 18 degrees C and felt like 24 instead) since I don't like freezing cold room temperature.

1) This one is not an issue specific to Ruby Hotel. I encountered same problem with other budget hotels. Some budget hotels try to hold hotel guest's passport during stay unless guest pays upfront. I don't get why this is still practised in Ho Chi Minh City even when the hotels already have guest's credit card details and in this case, booking was booked through Booking.com website.2) The hotel is difficult to locate. The taxi driver dropped me at the wrong hotel also called "Ruby Hotel Saigon". I had to walk down the street asking for directions and was fortunate enough to get help from a local passer-by and later the hotel's security guard who happened to see me asking around for directions.3) There are two ways to access to the hotel and the reception, either by passing through a Travel Agent office (which I suppose belongs to the same owner of Ruby Hotel) or, by walking through a narrow alley way located between Liberty Central Hotel Saigon (Beware, there's another Liberty Hotel in the vicinity so don't get mixed up) and the above-mentioned Travel Agent office. I found the latter access the hard way out when the Travel Agent was closed at night and I had to find a way back to the hotel after a late-night out.4) The hotel WiFi connection is hopeless. It kept throwing me out and reconnecting every few minutes. I tried using different mobile devices and both experienced same problem. Not sure if it was because I was on a high-floor but either way, the WiFi service is just plain unacceptable.5) The bathroom water supply was suddenly cut-off without any notice one morning when I was using it at the time. I suppose some maintenance or renovation works were going on since I kept hearing construction work noises in the building during day time.

The location and the cleanliness of the hotel.

I beleive the staffs need to learn to speak more or fluent english.

Location

Required to inform desk for the daily house keeping

Very good location with reasonable price

Everything

Very good

Superb