A&EM - The Petit Hotel

Day shift male reception with highlight hair has bad attitude, poor customer service.

Bad male reception in the day shift. Poor customer service

Location and friendly staffs.

Wifi is very bad.

The room was nice and the bed was pretty comfortable. The location is probably the best thing about the hotel.

We checked in at 6 pm, received a key, went upstairs and saw that the bathtub was very dirty( there is no shower so we have no choice but stand there anyway). So I went downstairs to tell the staff about it and the answer was “Why didn’t you tell us about it at noon when the staff was cleaning the room?” I was shocked. First, we just arrived. Second, if your staff was cleaning why is it still dirty and I have to point you out about it? We left for dinner, somehow they’ve cleaned it. But!When we came back from our dinner the toilet got clogged and it was after midnight so it was pretty late to ask for help. It’s very interesting that it got clogged after they cleaned the bathroom, seems like they were using some toilet paper and put it in afterwards, so it got clogged.The air in the room was really bad as well, we opened all the window and AC, it helped a bit. When we were checking out the receptionist was sleeping on the sofa, he waved goodbye, I put the key on his desk and we left. What a service ?

Location is fantastic.Easy access to many places. Walking distance to Ben Thanh Market. Most restaurants are also within walking distance.

Room for improvement in the breakfast.The stairway to enter the hotel looked pretty alright in the pictures. it turned out to be slightly higher than it looked.

Location and friendly staffs.

Weak wifi

the cleanlines, hotel.location is good

the staff never say any greeting n never smile, breakfast is very simple.

close to shopping areas

Ants all over. The mirror was low-key broke (if you lift it up). The toilet isn't what expecting

Location was great. Staff were friendly and helpful.

This hotel hasn't been maintained, first room toilet was not working. Transferred to another room, the bottom of the shower had a large hole resulting in water leaking directly into the floor. Hotel room is overpriced when compared to other hotels in this range. Cancelled a future booking and went elsewhere.

The receptionist Phuong and Tan were the life saviour as they try to make up for the bad experience.

The hotel did not come with breakfast option and there was no food option in the hotel. There were ants in the room, the replenishment of amenities were very inconsistent. Some day do not come with toothbrush, shampoo, shower gel and they do not even have body lotion even after repeated reminder.

location and the value. staffs is very helpful especially receptionist Sally is so great.

nil

Lady at reception was very nice and welcoming each day, rooms were spacious and bathtub was nice

Air con didn’t work for my first night so I was awake all night got a transfer the next morning to a new room but had to downgrade from the suite with the bathtub to a smaller bathroom

The bed was very comfortable and thanks for the extra blanket!

The dust below the bed (super dirty!), the terrible smell from the bathroom and the drain inside the shower was clogged and flooded the whole bathroom floor. Such a bad view, female staff was unfriendly (the guys were decent), try to avoid room 4404 everybody!

very good size room, decent facilities and affordable price in excellent location

the bath tub can be upgraded or removed it completed

good location in center of district 1

quite old hotel

The room and comfortability highly appreciated.

The Front office staff make an inconvenient. Since I was check in accepted the booking and request to pay. Later said need to waiting 45 minutes because rooms are not ready. Also not see any hospitality from the reception.

Bad

Hotel should be maintained and we found 20 cockroaches in the bathroom.

Staff were very helpful

Location was good

Location

The room have insects, ants

location is the only advantage

the room condition, in terms of everything is bad