Royal Court

Service and house keeping. Excellent breakfast menu

Old world charm.

The room had a massage chair. What more could one ask for? Room was clean and comfortable.

Excellent location. Great Buffett. Room basic, but adequate and warm colors

Indian breakfast Dinner

It’s old fashioned and need a great renovation.It’s not clean enough: the bathroom should need a real cleaning; the same for the room.

Excellent staff, very customer focused.Excellent structure, amenities and location.Excellent space

Very good breakfast. Very clean. Room service food very good. Staff helpful and polite. Good location.

Sometimes the lifts were crowded due to functions. But that wasn't very serious

room is not well furnished and bathroom is not good. AC is not in proper. Breakfast is just normal. Parking is not abailable sufficiently. over all it is not recomandable.

we did not like single item

Room with massage chair, good location, ample parking, good food

The bed was very comfortable

Inflexible check out time, but was able to hang out in the lobby

The size and the comfort of the room. A very good bed. Very quiet although on a fairly noisy street. 3 minutes walking to the train station. The courtesy of the staff. The global standing of the hotel. clearly superior to many other hotels in Madurai for a fair price.

The room would have been perfect if unfortunately the bathroom had been in better condition. Especially the bathtub very damaged and not very appetizing (but with a new shower system), and the toilets which was partially clean.The room service is efficient but the vegetarian food is not good. But when you're tired, it's nice to have the possibility to eat in your room!

This is one of the most classy hotels in town, and the price and service reflects that. For travelers coming from outside India the style may feel a bit formal and faux "fancy/outdated", but the beds are comfortable, the rooms are large and well-equipped, and the hotel restaurant is rated among the best in the city (most meals are buffet style and well-priced, though we didn't get to enjoy one for reasons I'm about to explain). I really have to give them kudos for their response when my husband started experiencing a particularly violent and unrelenting and scary form of food poisoning (NOT from the hotel restaurant). First, it was obvious they were well prepared to help guests with milder versions (they had a whole box of medicine available for the taking) and, when I explained we had already tried the Imodium-and-Tylenol route and all medications had been hastily expelled, they rapidly called the hospital, arranged us transport that would wait for us to return, and were 100% ready to help us from the room (he was ultimately able to walk out to the cab on his own without any assistance, but there was a moment when I really wasn't sure he would be able to manage). I'm quite grateful that we were at such a high-touch place when we needed so much help.

As mentioned, the style reads a bit like cheap baroque, and the service can be a bit overbearing by my standards (somebody knocking on the door to ask if we were satisfied with the mid-day cleaning, somebody showing up an hour before check-out to offer to wheel our bags downstairs). I'd mostly chalk this up to different cultural expectations, though, and as mentioned above I was VERY grateful for the hands-on attention when we needed it.

The staff was very kind and supporting. We extended our stay for one more night. The hotel is very close to the city centre and main attractions. Breakfast was included in the final price.

In our first room there was a loud noise, but the staff reacted immediately and gave us another room. On the first evening Wi-Fi wasn't working. The staff fixed that issue within one day.

Staff response, location and room

Food and high prices of ancillary services like the travel desk

A comfortable, clean hotel, with helpful and welcoming staff in a very good location. Would definitely stay there again and would recommend.

Room was clean and spacious

The kettle did not work. Initially the staff was hesitant , saying that the hotel was fully booked and they couldn't provide me with a functional kettle. They insisted on trying it at various outlets, despite my saying that I have already done so and I was getting late since I had a flight to catch. On my insistence, they did get me akettel after about 5 minutes. However, the moment the new kettle was plugged in, the electricity connection tripped. Again I had to call the person , who came after 5minutes. When there was no response, I asked the manager to please sed up acupuncture of coffee, since I was not able to even heat a glass of water in my room. Instead of him offering to help, his first response was that it would be chargeable. Very uncooperative staff , not willing to help, despite ether fact that the situation was of their own making, they were happy to ask me to pay again.

Good location for railway station and within walking distance of main temple; quite good breakfast

Constant humming noise in most bedrooms (we tried a few); bit tired decor throughout

The stay was perfectly fine - nothing special, but we were able to sleep for the night before heading to the airport. It's on a busier road, but if you turn left when exiting the hotel and immediate turn left again, you can work your way back towards the temple on quieter streets and alleys. The massage chair in the room was an odd but pleasant surprise.

The wifi is basically unusable - performance is fine when it works, but it completely drops every few minutes, for between 30 seconds and a few minutes. There are a ton of different SSIDs (one for each block of a few rooms) but they all have the same behavior, so it seems like it's further upstream. They showed us to our room, then 10 minutes later knocked and said they were moving us to a different room with no explanation. They even started grabbing our things, which we'd already started unpacking. Super awkward.

Hot shower

Staff at the reception not friendly, not smiling and not welcoming

Nice location.Very courteous staff. Parking facility available within hotel basement .Temple is nearby, autos are easily available. The restaurant at hotel is very good. Breakfast options were also great.Surprisingly the hotel also provided a complimentary massager recliner in the room.

One room was readily available on checkin but the other room we had to wait in spite of the fact that we reached by only 3.30 pm and not early checkin.Bit overpriced for the room. Not sure if it was because of the holiday season.