Gateway Madurai (A Taj InnerCircle Hotel)

Beautiful location,courteous staff..lovely weather this time

Little slow in room dining food delivery

Nice location and peaceful mind .Recommended for family stay

Toilet and Television not up to the mark

All the staff are very friendly from reception till dropping us off at the train station. Special thanks to Eashwar Sir for making the stay special by letting us experience the Meenakshi Amman Darshanam moon deck, arranging cabs making sure every morning and night that we have having comfortable and fun stay. Soby Thomas ensured we had a great room and have comfortable stay. Thanks to Aasai Thambi Sir we could feed rice and Krishan Sir for giving ground nuts to feed the peacocks and experience the dance just next to us, standing. The food was great, and we had dinner and breakfast and enjoyed it. Overall great experience and I recommend Gateway for a perfect stay at Madurai

Location, spacious room and the garden outside the room.

Service standards were poor, understaffed and pathetic response to customer feedback. High prices for food which were worse than expected.

A beautiful historical place that gives you the calming vibes full and throughout. Come here if you want a peace of mind away from the ever-busy Madurai city centre.

Nothing really to add for dislikes other than it is quite a trip to the hotel and down as it is on a small hill. You can’t just walk out if you want to do that.

The location, the service , the views

The location of this property is amazing. It has a huge area and on top of the hill. One can get an amazing view of Madurai. The property is constantly visited by some friendly peacocks and that was the main highlight for me and my family. They have activities but we could not experience them due to our tight schedule. The hotel has some excellent staff members n I would like to quote a few names in particular - Eashwar, Pandian, Govind, Venkat. They were super helpful and very attentive.It's a very relaxing and rejuvenating experience. I would recommend to spend one entire day to get the best feel of the property.

Since this is a Taj property I expected it to be perfect is all the sense but it does have a few loose ends. Having said that, the stay is very comfortable and enjoyable.

The location was stunning, set high above the city with breathtaking views. All of the staff gave excellent service and our room was large and very comfortable. I loved the peacocks wandering around it made the experience more enjoyable!

Le cadre la vue

We came with our private driver and where quite surprised to hear they were no possibility for resting and having a shower like in every other places .This is not acceptable in an hotel of this standard

Beautiful oasis away from the chaos of Madurai.Excellent buffet breakfast and dinner. Wonderful grounds with peacocks.

Nothing!

It stays true to the colonial architecture and the beautiful nature views. It is located a bit away from the hustle and bustle making it a calm option for people who prefer some quiet. The peacocks were simply magnificent.

The food in the restaurant - though not bad, definitely didn't impress. Service was slow, food was less seasoned overall - contrast to everywhere else we have eaten in madurai. We ended up eating 3 of our meals in heritage Madurai instead. Food is the main reason we might not visit this property again.

Lovely grounds. Had a great dinner in the garden

Facilities are very tired. Paint peeling off walls, dirty room service dishes from another room right outside my room door, under garden steps. A present for any rats etc! But not hygienic. The dishes were there when I arrived and still there when I left the next morning

great view over the citynice big comfy roomresturant has a nice view over the cityyou could have either al a carte or buffet foodserved beer and spirits

the pool is in shade all day and was very coldneede more sunbeds around pool and needed to keep area cleaner

Excellent service from the all staff specially by checking in and housekeeping team

In Room lights can be increased also fan speed can be increased

Excellent behavior of staff. Very good quality of food . Great breakfast.

Loved the sight of peacocks. Good breakfast. Property is old and could be maintained in a better way. But it's comfortable.

Very freindly staff, Ramakrishnan, Pandiar at front desk and Sudipta at the restaurant, they will really look after you very well.

Bed mattress is bit old. Need to change.

Very good staff in the restaurant, a la carte food was sublime. Stunning grounds and house peacocks who don’t mind giving you a show. Beautiful view of the city.

Little tired around the edges but currently undergoing a refurbishment programme

Everything, the staff, location , warmth, breakfast spread , cleanliness

Nil

The staff people at room services were quite active. At Reception, except Mr Pandian and one more person, It being more of a star hotel , other staff members at reception were paying more attention towards International tourists. The services provided for picking up luggage from Reception to room and room to reception was excellent.

With such high prizes every booking should have complimentary breakfast. Every guest should be treated with same affection. At arrival, in every hotels, the reception ladies/ gents usually greet the guests, but this was lacking.