PrimeBiz Hotel Surabaya

Nice modern hotel in a big city where there arent a lot of non- Indonesian customers. Felt more like a business trip stayover hotel . The staff were very friendly, happy and helpful. The room was quite big and very clean.

The location was a bit of a walk or taxi ride to anywhere

The hotel is convenient and comfortable. The staff are friendly and helpful. The restaurant is great, serving delicious food with very reasonable prices. In addition, if you are tired, you can get massage service easily.

Please remember this hotel only has 3 stars in the rating, though! It is clean and comfortable, and the breakfast has quality food. The gem in the crown of PrimeBiz Surabaya is the customer service. The team is warm and friendly and second to no one.

As I started, it is a 3 star hotel. I would like to see the bathroom given a little attention. The tiles need cleaning, and grout needs reapplying.

I really liked the cleanliness of the hotel

I did not like the fact that the management used words such as triple superior rooms however he was avoiding to use bed sizes such as double bed or queen beds. The room he was offering had three single beds for a family of five. This was not good enough for a family of five. As he mentioned that all of their rooms were like this. They even failed to provide an extra mattress. Provided only one keycard, if we took the key with us the children would remain without AC/lights in the room. Therefore had to ask for an extra key.

Generous spacious room with comfortable bed, which is also clean and quiet. To me the breakfast buffet is adequate where one just couldn’t ask for more.

Nice 42"+ Flat Screen. Good sized, smoking room! And bathroom. Need a bit of rejuvenation though. On some furniture. Nice long table for working on your laptop Too bad no swimming pool.

Outdated furniture. No swimming pool

As I have said in my other reviews of PrimeBiz Surabaya, the staff were exceptional! The care and attitude of the staff was consistent throughout the Hotel. They were friendly and professional. The Hotel don't forget is only a 3 star hotel. Only it was clean and cleaned regularly. I will be staying at PrimeBiz Surabaya when I visit again.

The bathroom in my room was dated and needed an upgrade, only it was clean. The room and the bed were comfortable. No true complaints about this hotel.

As before a fantastic and affordable place to stay, the staff are wonderful. If you are travelling to Surabaya? I recommend PrimeBiz as a place that will do its best to make sure your stay is a good one

Just the outdated bathroom, though it was still clean. No true complaints about anything

Let's be honest, it isn't a 5 star hotel in the way of facilities, ONLY! the staff were of 5 star quality, they were friendly and professional and assisted myself to the best of their ability! A BIG THANK YOU! Also the price and location was fantastic. I thoroughly recommend this hotel to ALL solo and couple travellers. You will not regret it.

As mentioned it is a three star hotel, so my expectations were reasonable, the bed was comfortable, the room was clean, only the bathroom was a little dated. That's it. Only it was clean and usable. No true complaints.

They have a triple room (which we were not provided despite booked for it)

They did not provide us the original booked non-smoking triple room, we had to argue to get a non smoking room. They finally provided us a non-smoking double room and added an extra bed which made the spacing very tight. This should have been an ok hotel if everything went smoothly.Location was off of the toll way with no direct access and must drive around through narrow roads..

Friendly staff,good food,good price,comfort beds,enough space in the room and good location.

Thin wall so you can hear the noise next door (room 602),no hair dryer.

The hotel was located next to convenience store, a few local restaurants and a decent cafe to choose. The room was large enough for the 3 of us staying. Bathroom cleanliness was decent. Price range was affordable.

We booked a room for 3 people but unfortunately the only room available is on the smoking floor. The cigarette smell is very distinctive and we have to spray the room in order to remove the smell. I think the reception staffs can absolutely improve their greeting skill and friendly smile for customers. Parking for cars were a bit tight.

Very new hotel with all clean and tidy, good to stay with family and the breakfast is excellent and also you can order lunch and dinner at optimum rate with very good quality.

The desk in the room. the smell in the whole hotel and the room is really nice. its so relaxing.The toilet in the lobby is very nice,ciean, big size.There is like a cafe or more like a restaurant in the lobby.Very nice staffs.

The shower head is very bad looking shabby and needs replacing. so the water didnt come out full The toilet clean but prefer the easy button to press to flush like most hotel I have been.The hotel didnt have non -smoking room for trple but they did what they can for us to have an extra bed without charge.But we had booked a triple room and the picture was very nice. only we didnt get what it looks on the picture .

the spacious room, cleanliness, wonderful option of breakfast

The room was clean, the shower was the best , breakfast was also good. The hotel should keep it up, hopefully the situation due to pandemi will be better for all of us.

I booked for 2 nights for 1 room with 3 beds on a non-smoking floor, but the first night we did not get that room, but only on smoking-floor. Fortunately, the 2nd night they moved us to non-smoking floor

room is clean, staff is helpful and polite

during crowd time, it gets very loud with many noises from other guests on the hallway or room next door. the room is not sound proof

Room and bathroom clean and good air conditioner.

The blanket is so dirty and the worst breakfast.. all is empty coz a lot of guest..

Minimalist, but everything works okay. Good value for transit.

Got smoking room last time. Clean but still smelly.

The room is old but the staff are great at maintaining them especially the bath room as clean as possible, 10/10 for the bath room. Breakfast is standard but again the presentation, preparation and health protocol arranged by the staff made the breakfast experience is delightful.