Swiss-Belinn Tunjungan Surabaya

The staff were all so friendly and welcoming. Helpful people in suggesting where we should go for a coffee and a meal while we’re were on there for a short time.

The cleanliness of the dining room furniture was very off putting. The fabric chairs, covered and not, were filthy. Seems like such an easy fix to clean. In general things seemed ready for a good deep cleaning and upgrades. I appreciate our room was clean, although I do think hotel rooms should not have carpet in this day and age. It was good to have slippers available. Breakfast was not appealing to us. I understand this is supposed to be a budget hotel, in a city. But for the price we paid, things could have been better.

Value for money, clean and decent

Unfavorable smell (problem in pumbling?) at the lobby and along the room corridor at level 5. But it's OK in the room, the smell didn't come to the room.

Welcoming staff, it was clean and excellent location

The elevator sometimes can take forever but it’s not important.

The location is great. It’s within walking distance of the big Tunjungan Mall, where you can find almost everything. You can use the pedestrian overpass right in front of the hotel, which even has an elevator. It is very convenient if you’re bringing a baby stroller like we did. I’m not sure if it’s safe to use very late at night, but when we got back to the hotel around 8:30 pm, it was still fine. The breakfast had a nice variety of food. Before our arrival, we also received a WhatsApp message asking about our arrival time, and the staff were very helpful throughout our stay.

When we arrived, we found the bathroom a bit flooded because the tap on the sink hadn’t been closed properly. Since we arrived later in the afternoon and had another appointment to catch, we asked if a new room could be prepared. Unfortunately, no other rooms were available at the time, so it took a little while for the bathroom to be cleaned.

The biggest shopping mall is just a minute away, so the location is great, though you do hear the street noises during the night. Everything was clean, the staff was nice.

The front desk personnel were helpful, excellent to deal with and spoke English. I arrived early and used their baggage storage prior to the 2pm check in. I was pleasantly surprised to be assigned a room located on the top 17th floor with an amazing view of the city. Being so high up also meant that the room was very quiet with no street noise. The enormous Tunjungan Plaza shopping center with a food court and Hero Supermarket is conveniently located across the street and is a 5 minute walk away using the pedestrian bridge located in front of the hotel.Security was excellent with a 24 hour front desk, key card access for both the elevator and room and a safe provided within the room. The room was exactly as depicted in the photos and larger than expected. The bed and pillows were very comfortable. The AC unit kept the room nice and cool. The room was spotlessly clean including the bathroom. The shower water was strong and had consistent hot water with shampoo, body wash and toiletries provided. The wi-fi was also fast and consistent. Bottled drinking water, coffee, tea, and sugar packets were provided and replenished if used daily during room cleaning. The mini fridge kept the drinking water cool. I did not eat any meals at the hotel. I found my overall experience to be exceptional and would recommend anyone to stay here when visiting Surabaya.

The hotel's location is conveniently across from Tunjungan Plaza, offering excellent value. The friendly and accommodating staff enhance the experience. Its proximity to Tunjungan's nightlife is also convenient, and I have enjoyed previous stays there.

There is nothing to dislike.

Very good hotel in central Surabaya.

Our room didn't have a normal use refrigerator in the room, i asked their helped to keep my cheese at their normal storage what i brought from Europe. Because their "refrigerator" only can cooling until 19 celcius (almost room temperature).

Friendly staff, complete breakfast buffet, clean, nice swimmingpool.

the breakfast was ok, though not impressive; the hotel is located opposite of the Tunjungan Mall which is one of the largest Malls in entire Indonesia and at the start of Tunjungan road which is kind of the main downtown road of Surabaya with many cafes and restaurants; when I complained about the the cleanliness of the room they had given me, the cleanliness manager of the hotel showed up and inspected the issues I had to complain about and transferred me to an alternative room of the same room class which indeed had acceptable cleanliness

this place has major cleanliness issues - see the photos I have uploaded (these are all from the first room they tried to give me, in the second room they gave me after my complaint, these issues did not exist - but, of course, the question emerges: why do they rent out such rooms in the first place?)... given the price of about 70 Euro a night costed for me, this is clearly and without any discussion absolutely unacceptable... this hotel has obviously major problems in ensuring standard cleanliness and hygiene in the rooms it rents out to guests for fairly high prices given the general price level in Indonesia - in Jakarta, it's easy to find hotels with exemplary cleanliness of the rooms for less than 50 Euros a night, so what this hotel offers is far away from international cleanliness standards - so the word "Swiss" in the name of the hotel is obviously completely misleading... there is really nothing in that hotel which corresponds to Swiss standards of tidiness and management quality... I really cannot understand how that hotel can get an average evaluation of 8.2 out of 10 - this is clearly not corresponding to reality according to my experience in that hotel.

The staff were very friendly and helpful. Room service was fast. Very good location - next to a grand mall, Tunjungan Plaza & max 30mins to airport (non-peak)

I can find 1-2 tiny cockroaches in the room. Overall clean hotel.

Spacious and pleasant room with plenty of natural light!Kind and diligent staff.Comfortable bed and useful desk. Nice shower.Wide variety of options for breakfast. We didn't stay long so we couldn't enjoy the pool.

We would like to have better coffee and tea options. Fridge in the room not properly working.

Breakfast in the hotel is so good , menu is changed everyday , many choices

choice of buffet breakfast, it's amazing, but the taste is standardLocation is right across the famous Tunjungan Plaza

Room is not sound proof, so I can hear people walking outside, or ringing the bell to other room, and even worse, cars from the main road. So, I couldn't have a good sleep that night.Bathroom doesn't have bath shower and shower's handle is broken.TV is small for the size of the room.Wifi doesn't really work good.And as a moslem, when I request for praying mat, OMG, it's so awful!!!!

The staff was very helpful and friendly. The rooms are clean and big, short way to mall.

The hotel location is super exceptional. Near to Tunjungan Plaza and walking distance to Hotel Majapahit and the Tunjungan streets. The bed is thick and comfortable. The staff were all friendly and accommodating. The room service is also 24hr. Recommended!

The shower head isn’t working properly. The water pressure was quite low. And the lobby is a bit warm.

We arranged with the hotel a pick-up from the airport. Pick-up was very convenient and the driver was very friendly. We had a nice conversation during the whole ride to the hotel. Upon arrival at the hotel we were greeted by once again very friendly staff and manager and had a short conversation. Check-in went smoothly. Our baggage was handled by staff and brought to the room. Joint rooms were arranged for our stay and the rooms itself were spacious and clean. Breakfast was amazing with a variety of Indonesian and Western food. Special compliments / thanks to hotel staff member named Fery who helped and welcomed us greatly during our stay and we were able to have multiple great conversations with. The hotel is conveniently located next to Tunjungan Plaza for if you like shopping (we did ;)). Arranging a taxi (Grab) is easy as taxi's can drive up to the lobby. The hotel has a small gym and pool facilities which are great to use during stay.

Hotel location is great... Right in the heart of Surabaya.

Cleanliness and bedsheets condition. Room air con was not really cool and the air con fan speed was slow and could not be made faster or stronger.

Location, Foods, Room, staff services

Car parking area

Location. It was very central and walking distance to the mall and restaurants.I paid for breakfast the next day and it had a really good selection.