POP! Hotel Diponegoro

This hotel was nice to stay at. The facilities were comfortable. It was busy when I checked in. There were places to eat within walking distance, and to get to the main shopping area of the city I took a Grab car.

The room was on the small side and didn't have a chair, which meant I had to rest the electric kettle (which I was happy to have) on the bed to boil water because its cord was short and wouldn't reach the power outlet above the bench top. Apart from that, the room was great.

Good value for money

Not the cleanest and the shower and toilet combination was a bit cramped and claustrophobic

Disappointing

A bit dirty sheet on bed. Very used matrace in bed. Old room at all … used a lot.

Staff were generally friendly and helpful where they could assist.

There was a sort of stale smoky smell throughout the property. I was unable to enjoy the provided breakfast as well, due to the lack of options and questionable freshness of the items provided. No hangers or any designated space to hang up my clothes in the room either.

I get what I need while staying here. All the standard services were all checked nicely for me and its place at the center of Surabaya giving me a perfect spot to go around. Its just too bad I couldn’t spend more time.

Its not the property, I just don’t get called when my gofood arrived earlier.

Just a medium-end hotel standard. Only basic facilities provided. Don’t expect a 5 star hotel facilities. That’s why cheap

No breakfast and no proper & hygiene restaurants available near to the hotel.

Staff were lovely. Room was very clean and comfortable, a bit out of the centre but we were only staying one night before catching a flight

-friendly staff- enough space in the room

Despite the fact that it was a non smoking room it smelled like someone smoked inside.

Room was clean, AC worked fine and there was hot water in the shower. It was a very comfortable stay and the staff was super helpful.

good location and reasonable price

very small room with cramped design - not great experience of cafe on ground floor

overall finea little improve for the room maintenance and make sure is proper working special to Afi from Housekeeping really helpful when we’re arrived

many times stay at this hotel, great location, nice staff, nice hotel

Amazing location in the city centre, 10 minutes drive to shopping area and local restaurants nearby, cozy budget place, nice room and polite staffs. Reception who in charge in the night time seems didn't so much helpful and communicative, slow responded and ignoring my request. But the rest members were amazing. I requested an early check in and I was willing to pay an extra charge, he didn't give me the rooms. While was waiting for 2 hours, another reception gave me the room and told me the room was ready since earlier, same payment of an early check in but different service from reception.

Clean, comfortable, good location. Approx 7 KMs from Chinatown and Arabic towns. 5min walk from zoo.

Sometimes could hear noise from corridor and other rooms. We were in a room by lift. Noise not overly intrusive though.

Good price vs quality. Nice neighborhood. Staff very kind.

I couldn’t connect to Wifi in the room.

Fortunately the internet connection was good in the lobby and restaurant. That compensated for the weak connection in our room

Very clean, affordable price, the location was good since i didn't have trouble going to the airport(regarding traffic i mean)

I payed 50000 for breakfast and for some reason i had only a reheated instant meal and juice,probably there were not any participants so they decided not to open the buffet.I should ask my money back..

Good position. I was at level nine and i had a great view from the room. Staff is really nice.The room was big enough and bed was comfortable

Voices from and corridor were really loud. Of course is more because of people with low respect, but also room wasn’t super soundproofed.Breakfast could be definitely improved

In the city centre, clean & good staf

need to have extra plug & iron.

The staff are super friendly and helpful, I can’t thank them enough

The toilet, bed sheets, the quilt cover , pillows case , towel ,wasn't fully cleaned, the staff went and brought many so I can pick a clean one, unfortunately most of them has a stains on it.