Midtown Residence Surabaya

The staff are so friendly. We booked the two-bedroom apartment. The room is spacious with two bathrooms. It has a nice city view. The room is clean, and the bedroom has a comfy bed. We will definitely return to this hotel when visiting Surabaya.

The water dispenser is outside the room, so we have to go back and forth to refill the drinking jar. Preferably, it is provided inside the room.

The restaurant

My recent stay at Midtown Residence Surabaya was defined by a severe, unacceptable breach of guest privacy and professional conduct. I must emphatically urge future guests to avoid this property due to this profound failure.While the reservation was exclusively under my name, I was shocked to learn that hotel personnel actively assisted unauthorized external parties in seeking contact with my accompanying guest. Even after a sensible resolution was arranged—for the guest to meet the outside party downstairs—the hotel staff took aggressive, highly disruptive action. They repeatedly called our room, and the situation violently escalated when staff began persistently ringing the doorbell and aggressively knocking on our door late into the night.This campaign of harassment and intrusion occurred while I was in the middle of conducting critical, time-sensitive remote work meetings, resulting in significant professional damage and stress in what should have been a secure, private space. This demonstrates a deep-seated failure by the hotel to respect basic guest security and autonomy. Allowing unauthorized individuals to pursue a guest, followed by staff aggressively enforcing contact late at night, is beyond unprofessional.I discussed the issue with the Manager the next morning; while they offered apologies and admitted their error, words cannot mitigate the serious nature of this security and privacy violation. My immediate plan to extend my stay was instantly canceled. Management must implement mandatory, rigorous training focused on protecting guest data and ensuring room security.

Location, staff and facilities.

There was no good dedetization.

Great breakfast.

Place is a bit tired one elevator didn't work, the other two were not interconnected making unnecessary stops and wasting time. The air conditioner sounded like a helicopter

This is the 2nd time we stayed in this place . They have spacious room ,facilities is okey and staff are lovely . Easy to go everywhere as this place closed with town center .Staff are lovely and helpful. Next time we will stay in here again .

They should put mirror on the table as women need it for make up on . And probably out TV somewhere else in the bedroom area or put TV on the wall . In the bathroom there shower room and I think better use shower hose tha much easier if we want to clean feet or wudhu . Because shower that they put on ,once you inside the shower whole body will get wet .

Enjoyed:Nice staff, good breakfast, spacious room. Good facilities in the room.Not so good:- Couldn't have a properly comfortable night because of the AC. Can't adjust fan, swing, or temperature, it just stays on blasting directly over the bed.- No rooftop vibe :(- Mall next door is dead, but fortunately there's a convenience store at least.

Breakfast has a lot of variation and good taste.

The shower head is not good and also the hairdryer doesn't run well (small, slow). Bathroom is also not that clean, there was a small cockroach.

The staff

Although the staff were very friendly and helpful, the hotel itself was not clean. The walls were dirty as if they haven't been painted since the opening of the hotel. The bed linens and the towels were very old, and the duvet cover was torn. The room had so.e mosquito-like insects that stung us during our sleep.The location was very far from everything, and the area around the hotel was very dirty and stinky. I definitely won't go back there and discourage anyone who may decide to stay there.

room with good facilities , breakfast, clean towel

garbage bin.- no face towel- no laundry bag

The staff are excellent. The standout staff members being Doni and Richard.Breakfast team, very good indeed.

There is noise from the traffic and the early morning call to prayer, but this is Indonesia, we must have these things.

Not so much

noise complaints, the neighbours above us made alot of very loud noises in the night 01:40The reception was not helpfull. Wanted to give us earplugs.Breakfast not recommendable for western travelers.

location, accomodating staff, excellent laundry service, tasty breakfast/dishes for dinner, good value for money

Nothing to complain.

Nice view from the rooftop with the swimmingpool. Room was clean and bed really confortable.

The rooms where spacies.

Noise complaints room above in the middle of the night, reception was absolutly not helpfull to absolve the problem.

Breakfast

# Front desk average# Not good ambiance at the entrance # Shower water terrible. Blocked and can't even get a good shower

Breakfast was great room was specious all staff were sooo polite and helpful

I saw roaches in bathroom but the front desk was helpful and changed my room

Excellent service, comfortable room and delicious breakfast.

The parking lot is a bit tricky for new visitors to find the direction from and to the hotel.

Compactness of the property and the staff

Kitchen must be little big and can provide more utensils

The room was spacious and well-furnished.

Sometimes housekeeping could have been less invasive

Excellent staff, very good breakfast,

Several maintanance issues a unusable narrow rooftop swimming poolLocated near a mosque with very loud calls to prayer from 3AM until after 5 AMNot an area where one can walk and explore the neighborhood