Crown Prince Hotel Surabaya Managed by Midtown Indonesia Hotels

Breakfast was good. It is in the heart of Surabaya, easy access to anywhere. Staff were friendly and helpful. Good resto with coffee and meals.

Parking is limited, have to wait too long for valet. There are 3 escalators but only 2 works, long queue during breakfast and check out time. How come you have 20+ floors with only 3 escalators?

. breakfast, and lovely Staff, location.

Poor cleaning , mould in bathroom,old, poor quality Room when it its a 4 Star hotel! Sorry to say its is not even close to 4 Star hotel. Bathroom ( shower)has plastic curtains looks cheap place.Staff was helpful.Changed our room when we show them mould in bathroom

Fitness room and water dispensers

Smelled like mildew.

i very happy stay at crown prince hotel?staff very friendly..if i come surabaya i will repeat that hotel

Decent hotel, bathroom a bit small, but everything was there. Breakfast was good (we stayed one night).

Stayed with 2 kids. It was allowed to book 1 room for 4 people (2 adults and 2 kids), but there was only one queen bed. Lovely staff helped to organize the second room for kids on the same floor. Nice view, comfortable beds, generous breakfast with a combination of traditional and European dishes. Kids enjoyed the pool and gym. The gym is not big, but enough for a workout with weights and some other equipment. Drinking water is on every floor.

the room was spacious, i stayed at classy room, the drink in the fridge are free, the snack also free. Swimming pool is big and clean for me and my boy to swim...since i drove myself from Bali to Surabaya and i was so thankful because they offered free valet service...that's quite helpful

perhaps the cakes during breakfast need to be improved.

Very comfortable and the food is good for breakfast.

If you are a foreigner. English is a challenge for the staff but they are friendly and they try.

Friendly staff. Comfortable. It just nearby Tunjungan Mall. Nice food.

We stayed on a high floor which gave us an amazing city view. The staff are very helpful. We asked them for information about sending package to Jakarta. They didn't know at first but they checked and called back to provide additional information for us.

There aren't many shops, restaurants and cafe nearby. To be fair, if you walk for 15 min, you will reach everything: a huge mall, McDonald's, Coffee TGC which opens at 6am, but that's quite a bit of walking for a traveler. And if I just want to get a cup of coffee or grab some simple food, I also don't want to call a Grab. I ordered room service, the food is great and sent to me on time (as I requested a specific time) but a little bit expensive. The pool is too small for exercising, but if you want to cool down in the water and take some pictures, that's perfect.

Breakfast was good, a good selection of Western and Indonesian food

Hotel was very busy, had to wait at breakfast for glasses plates cutlery to be be supplied. Need more sun lounges around pool and repair the existing sun lounges.

location ok. nothing else to like

I booked this based on reviews from others. What a joke. I paid for the top priced room, When i got to the room, I found that there are no bedside tables therefore no where to put a bottle of water, a phone or book or anything, There are no plugs for charging other than one only inside the wardrobe, Go figure??? The Air conditioning was hopeless it was stifling hot and stuffy. As were the corridors on all floors. Zero effective air conditioning. The lifts , all 3 , are not logic controlled so they all race to the same floor for one passenger, meaning that it take 15 minutes to get from 12th floor to ground and vice versa. The breakfast was an absurd joke, the coffee was like water, There was no toast or butter for an omelette. All other foods were cold. It was an absolute disgrace for a so called "4 star" hotel. First and last time ever for me.

Staff were very friendly and welcoming.

Loud traffic noise; the window double glazing, if it had any, didn`t keep out the noise.

The view of the room is good, the room is clean n access to some mall is close

When check in, i waited to long. 20 minutes more :( The system is not merge to booking.com. Cos, at first they said i didn’t pay for breakfast yet. Then, I need to complain for them to check again. And yes, I have paid it

Very friendly staff

Pre paid breakfast was OK but I would research other options if they are available and if I went there again.

The buffet is good, but I got food poison from their hot dishes and had to stay in bed for 1 day. Missed my meetings.

This hotel is one star. They obviously don't invest anything anymore. Gym machines all broken. Booked comfy room, only amenity was a 5 dollar chair. So poor. Comfy rooms and suites are located at the corner to the main street so very, very loud. Across my room was a suite with opened door, totally moldy. I felt like living in a hotel under construction. Staff doesn't care about anything just asking to pay once you entered the room. They even want to charge to watch football in their pub.Everything is really old and not up to date.

the place is close to downtown and the staffs are nice

the tv signal is limited, parking car location also limited, but there was valet service that can help you to find the parking area

Location closed to everywhere

Its old hotel and the staff in front office is unpoliteDont want stay in this hotel anymore

Pleasant

It's just a shame that they didn't hesitate to give us a fine of 1million rupiah for bringing 2 pieces of Durian in the room

Pleasant

Struggle to get late check out No consideration at all, we check in very late and in morning have to stay longer due to online test Bed sheets have stains , color faded and bed is too soft