Hotel Neo Gubeng - Surabaya by ASTON

A very friendly boutique hotel, in a good quiet inner city location, close to numerous coffee cafes, including the famous Igor's, a great nearby gym and the railway station

The room had no fridge but drinking water is available for free from a dispenser in the hall.

Rooms are smaller than they appear on photos, nevertheless it’s alright for just one night.

Bedsheets were really dirty, full of (what seemed) old blood/urine stains. Staff was friendly but no one seemed to speak English. In the evening (10pm) the lights in my room wouldn’t turn off anymore. After calling to the reception multiple times after 20 min. and explicitly saying someone has to check it out someone finally came up, pressed the switches a few times and said to get a mechanic. Again, 20 min. later a young men showed up, pressed the switches a few times and disappeared. After more than half an hour I was called they could not fix the issue tonight. My question if I’m supposed to sleep with all the lights on and if I could get a different room was answered with “okay sir, good night” which confirms they had no clue wat I was saying. At this time it’s almost midnight, I had to get up at 4am and was really annoyed. Didn’t bother trying talking to the staff anymore or file a complaint directly. Honestly been such a bad experience that I will not book this accommodation again.

The rooms were clean and staff was friendly

Some of the breakfast items were cold and set up stretches outside which isn’t clear

The hotel is in a good location on a quiet street, so it's possible to step outside to take the morning air. There were plenty of staff who were always friendly. The value was excellent.

They falsely advertise airport shuttle. The breakfast is quite limited with few healthy options.

Friendly staff and location

Only.option for vegetarians is bread and salad. Bread should not be kept in a heated/warm storage. It dries up and is difficult to eat. Better options for bread spread needed

The staff was super nice, security was super warm, front desk and rsv are very fast. Room and bed were big, breakfast is ok. Location is near to everywhere!

We booked 3 rooms and one of the room have some cleanliness issue. But other rooms were ok

The staff were extremely friendly and helpful. The bed was very comfortable and the air conditioning worked well. Everything was clean and we found the room to be quiet - we slept very well. Within walking distance of lots of restaurants and a good vegetarian restaurant. Free water filling stations which we loved! Good breakfast - would have loved to have the option of eggs but I was happy with toast.

We ordered a fruit platter at 7pm using room service but there was non left - but we enjoyed some nice drinks instead.

Poor

The bedsheet is dirty, until our skin itchy, and our room got a lot cockroaches, even at the breakfast bar we can see a lot cockroach come out. Some more hairdryer only can use for 30mins, and have to return.I’m so disappointed on what review said.

The room was spacious and clean, pretty good for the price. We loved our stay very much. The location is not right at the main street so it's pretty calm. Very close to everything. The staff were super nice as well.

Very nice hotel close to mall and very comfortable luxurious room . This is the only place I stay in when visiting surabya.

Good location. Good for an over night on way to airport.

In my room, there was a noise of some kind of machinery that kept turning on and off all night long. It really disturbed my sleep.

Location, breakfast simple hut nice

Lighting need more bright

Good location, walking distance from train station and some cool bars (colors pub; our bar)! The receptionists were super friendly and helpful, even quickly changed the bed sheets when i called them (because they weren‘t very clean).

The room wasn‘t well maintained over the last years and had a bad smell. But after leaving the window open and letting the AC run for some hours it was ok. Just put any creditcard with NFC technology into the plug (instead of your room ceycard) and you can keep the AC running when you‘re outside the room (also i put a coat hanger between the window to keep it open).

- Location- Staff

- very limited parking lot- they didn't replace the linen if not requested- the room interior needs some maintenance

The room is spacious. Location is perfect. Affordable price. Breakfast is not really that good, still worth it.

The smell of the toilet.

Location near station

Staff not friendly. Room dirty.

The location was fine and initially the room looked as we expected.

The blind did not work. I had to stand on a chair and manually tie it open.The AC did not cool the room and there seemed to be no airflow. I checked and found the filters blocked. I cleaned them and they appeared to work OK after that. I suspect the filters were in the same condition throughout the hotel.The cistern plumbing leaked and gradually water covered the area of the bathroom floor behind and each side of the toilet.The bathroom needs a thorough clean.The switch on the bedside. table light closest to the door was broken. I had to remove the globe to turn off the light.We were in room 205.

The room was spacious, clean and comfortable bed. Water dispenser on the hallway.

The elevator buttons can be difficult to press.

The location of the hotel was good. There are a number of restaurants within easy walking distance, including on in the hotel. The beds were comfortable and the room was spacious.

The room was a bit smelly. It smelt musty.

The staff hospitality and the handy facilities

No shuttle to the airport