Favehotel Rungkut Surabaya

the room was clean

staff are not being attentive. We reached the hotel around 4pm, but the room was not ready and have to wait another 30min. but after i waited 15 min and ask reception again, she said the room is aldy ready. But when we reach the room the card is not working and we have to go down again... Also, nobody initiate to help us bring luggage up until we asked. We also asked about the in-house massage but they can only accept one customer at one time... Im not trying to exaggerate but we are all tired after mt bromo and really wanted a good rest bfr dinner, but turns out i feel so lost in the hotel and nobody is servicing

Staff super helpfull and kind.. For standard room is okay but family room very small same space with standard room only bed the difference

Shower space and glass between shower and wastafel too small so the water of the shower would be spread out and make the floor watery

The staff are friendly and helpful. I asked for iron early in the morning, and they provided it quickly.

Over all my staying was good, staffs, facilities all was good. Unfortunately i had some issues. Ac was not cool enough eventhough i had been there all day. When i had a bfast the rice porridge was just like over cooked steamed rice. It doesnt look like a rice porridge at all, i've told to the greeter lady. But no one was rectify it and 1 more suggestion to put cutleries at the egg station thx

All good

Clean room

Water in the bath room n toilet too slow n small.

Nice staff..Clean room.Breakfast was good.

The toilet seat in our room was broken.We did report it to reception , but did not get fixed during our stay.

Room, bed, food ok

They told us, breakfast starts from 6 am.We were there at -+ 6:15 an no food was ready (except some salad, cornflakes and simple Toast bread) At 6:30 still no food. As we had to go to the airport we complaint. But it took until 6:55 until the food was ready. Instead of 6 am! And no word of sorry or anything else. I've never experienced like this in any hotel before.The food itself was ok.Very warm in the Restaurant and in the hallways/lift. Most ACs were switched off.

Connection room service

Location a little bit confuse and need to take parking ticket every time in and out

Nothing. I simply choose the wrong Fave Hotel, at the wrong location. The only good part is that we can easily find food since its in the same area as Transmart. I paid for 2 rooms, and I am happy to get a connecting room for the older 2 children.

signage to location is confusing when you arrived at 02.00 AM in the morning because we are on the road trip. Bedsheets are dirty, lots of stains (don't ask what kind of stains). I have stayed previously in other Fave Hotel location, but never this bad. Food choices could've been better for people who didn't eat rice for breakfast. If you can, please provide cereals in a normal quality, not to be downgraded to very cheaper version. With the rate you charged, you should provide at least cleaner room.

Very nice hotel! EXCELLENT breakfast buffet! Staff were super nice and helpful!

The hotel is near to a mall,you can walk.

Disappointing

I would recommend them to change all linen and towels to new one.

All.are perfect

Room to small

Just near with Transmart

Clean. Good service.

Good

Exceptional

Very good

Superb

Superb