Country Heritage Resort Hotel Surabaya

everything was too old, and there was a lot of things need to fix after earthquake, no lift, small footstep hard to go to upstairs and no stuff help to carry baggage, the towel were almost black?

Stayed here for a night before catching a flight. Out of the main city area. But cheap. Not the cleanest but did the job

Breakfast, swimming pool, pleasant surroundings. They changed my room for me as I found the air con was poor

Air con noisy even in better room. Shower broken. Singing downstairs.

Country heritage Hotel - a reviewI stayed in the Country Heritage Hotel for two nights and enjoyed my stay, with some reservations. The room was fine, Large with a large bed and usual facilities, but the maintenance and the upkeep of the hotel is something that needs some attention. Its obvious that the building is being run into the ground, because of the lack of repair and painting which desperately needs to be done.The staff working in the hotel were fine, especially the young ladies at reception who spoke good English and I was able to make my needs understoodThe Buffet breakfast on both mornings were exceptional, There were wide variety of dishes and because I arrived early I was able to enjoy them in peace and quiet. The BBQ in the evenings was a little disappointing, I would have preferred to enjoy some BBQ chicken or similar and other dishes such as Sate’s. Being so close to Madura, some Sate Madura with peanut sauce would have been a delight. The swimming pool was also an enjoyable facility but the lack of shade meant that the water was really too hot to be refreshing, some shade cloth would be a good idea. Also some pool side service would help their cash flow ! The location of the hotel was acceptable, considering that Surabaya is the second largest city inIndonesia. I left the hotel and caught the train to Jakarta. Would I stay there again, yes I would, but hope that some repairs and painting would make this old lady a little more welcoming !

Its needs some painting and repairs

Hotel music nightly was niceComfy beds and clean, good shower and AC in one roomGood value for money for 2 nights, as we went on a Bromo tour from here

Restaurant seemed to be shutPool was bright greenMy mates bed gave him a bedbug infestation and their room AC dripped lots of water

nice and close to the arprt for an early flt

the pool could have been cleaner

The property was good in by looking in picture and outside

They keep me waiting for long time whileThe room was ready they don’t give me the because I don’t booking in booking.com site they give the keys while they come and pay to themI suggest if u want to go their just book directly they give you better room other than that they give me room very directly don’t look like three start

I did not enjoy. And don't recommend others to stay here.

I will list out everything here:1. Wifi is very bad, could not connect when in my room.2. Dirty pool, everything is dirty and old, I have more evidences but I can not post more than 4 pictures.3. There were rats and cockroaches outside my room they were running like crazy, bugs on my bed also.4. Used mask in my room when I first check in. Room 2002!!!5. I asked for breakfast at 9:30AM and staff said "Sorry breakfast time stopped at 9AM" , I'm totally okay with that and willing to pay money instead of free breakfast which I should have received. Even when there's still food on trays, I asked if I can pay so you could make me something but he refused and said "Kitchen people are very busy right now....!!!??? "6. I asked for hair dryer because there were no hair dryer in my room. I called the staff and they said I have to RENT hairdryer for 20.000rupiah...I'm okay with that but they did not send me my hair dryer. 15 minutes later I called again and they said "Okay we will send you hair dryer" but I did not receive it. 30 minutes later I called again and they said the same thing but nothing ever came. When I check out they still asked for that "20.000 rupiah" haha . CRAZY!!!

Nothing at all

It’s very unpleasant experiences, the room is outdated, the shower handle was broken so is very dangerous if young kids touching it and can tears/cut they skin,shower pressure and sink water is not so good , you barely can shower properly, the towels and blankets smells weird, the WiFi connection is very very Poor, and swimming pool water is very dirty not cleared. But overall the staff is very friendly and helpful. I wish in the future the management can fix all that problems above regardless any type of rooms the guesses in.

Though my overall experience was bad, the staff there were really really good. They were very friendly and courteous and they did try to help us out as much as they could.

The rooms were in bad shape. In my first room, the flush wasn’t working, the air conditioner wasn’t working and even the linen was dirty! Mechanical and bathroom issues can happen, but how can linen be dirty?! I paid extra to upgrade my room and even there the air conditioner would take several hours to reach an acceptable temperature. Basically, the rooms in this property are in a really shoddy condition.

Breakfast

Not water not warm, needs a lot of maintenance in the rooms, which they look like they are doing to the main areas but all needs updating in rooms, the private washer didn't work properly, mosquitos everywhere which I wouldnt normally moan about but no nets provided. Cheap but tatty.

The staff tried to help us.

Dear Booking! I would like to report this Hotel is absolutely not acceptable for any guests! The room was very dirty and disgusting! The air-condition was dirty, it was not look like to be cleaned anytime. The reading lamps was damaged - it’s a safety issue. Although we try to stay (we arrived in the late hours, around 11 o’clock, we were very tired) but we couldn’t. After we turned off the big lights bed bugs appeared - it’s a big health risk for everybody who stay there. We ask another room - I think the issue was not suprised for the staff - they give the ‘deluxe’ but it looks like the same - dirty and disgusting. So we decided to leave them, we just give back the key and go to the nearest Novotel hotel. The Hotel now is look like a ruin, not like on the picture! Maybe the pictures created by Photoshop, or 20 year ago, I don’t know and I don’t care already. But I’m very disappointed and I don’t know how they can work with this health risk! Please check the hotel!

The upgrade room that I changed when I arrived the hotel. It has the good size and bathroom. It has smart TV and other facilities.

The room that booked through booking.com. The room was so small and bad smell. The laboratory stuck or did not working. The water was drop from air conditioner on the floor. Three peoples has only two pillows and if we need one pillow more and we need pay extra money.

It was big apartment type for us, Pool was nice. location is good. 20 mins to the airport (left to the airport in the early morning).

the apartment needs renovation. AC condensation dripped to our small desk on the 3rd floor of Room 4. not much utensils for the apartment type or else you need to ask for the room service all the time. Water pressure from the shower was too slow, quite uncomfortable when taking a shower.

Big room Night outside food with live music

Generally allA. Room is not so cleanB. Entrance not interesting at allC. Breakfast not so great.. so soD. Under constructionE. Live music too loud and disturbance F. Blanket and towels are old G. Soap is hopelessH. Everything is old I. Location is totally out J.

Horrible experience. Even though you can’t expect an amazing hotel for the price you’re paying, you definitely don’t exp

- stained sheets- stained filthy mattress- dirty bathroom- stained towels- mosquitoes, bugs & fleas in the room - dim rooms- broken plugs and cabinets- dust everywhere

A nice location and quiet

Could be cleaner.

The property has Live Music every evening along with barbecue. Staff is polite and cooperative.

Cleanliness part can be improved.

Not so many varieties of food

The room is too small and not as expected. Far different from that viewed on the website.

People are very kind.

Too old, dirtyNo elevator, card key, refrigerator.....Many insects, smoking people...