Whiz Luxe Hotel Spazio Surabaya

Location, Lobby design was surpizingly good beyond expectation.Breakfast area design was good.I got some issue with the cleanliness of the bed as there was wood termite droppings (frass) on my pillow, but staff was very helpfull, they change my room.They did not offer to upgrade my room or other complimentary for the inconvenient, perhaps this hotel was not having a high star hotel standard prosedure from upper management/Operator SOP when things like that happend, but the front office&housekeeping were good to prepare another room within the hour.Front office, House keeping, restaurant staff and other staff on the hotel were friendly.Good effort from the staff.

Had breakfast at around 7am, food was a bit below standard. Nasi goreng was very dry, cold, stiffen, hard to chew and taste blend. Some food were also already cold as well. Perhaps need to find solution for that.

The room was clean, beds, table, sofa, coffee area.. toilet was clean. Very comfortable pillows and L bolster. Aircon was strong and the TV had youtube etc. It was great. Please keep up the amazing work.

Yes, I do have and hope that you can improve on the lightings in the toilet. Additional installation of lights would be good. It would be good to have white towels. Those that I had felt limp, not crisp, and was light grey-coloured. It didn't feel fresh or that clean.

Nice place nice price, so clean, so comfort.

The room is clean, with a sofa, fridge, hairdryer, and essential amenities. The hotel is conveniently located near shopping areas.

Only two elevators are available, leading to long wait times.

Very good location as it’s very close to everything,super mall is just cross the road,all the staff are very friendly and helpful,recommend

New property and clean. Close to pakuwan mall.

Rooms doors were squeaky and hard to close. No bathrobe was there so had to request for one. It’s opposite of pakuwan mall but can’t cross the road and reach. Need to take a bike or taxi.

Very satisfying Only delay 15 minutes when check in process due to issue on the door room that not closed well. The the officer move to other room. Other than that, everything is great include the facility to drop to the front mall with hotel car for free.

Location nearby the work place

The structure of the hotel is awkward.Lobby at 16th floorRestaurant at Ground floorAnd… only 2 elevators for the full building… during weekend you can spend 10 minutes to go up or down

Breakfast good and so with the location which is along the main high way

Taste of food especially main courses and choices of desserts

The location, breakfast and comfort of the bed.

Clean, location and good quality services

high floor, big windows, nice view. Modernly furnished and clean. Best part is its in the bussiness hub, which is very modern and nice for pedestrian

not yet too many food stalls options in the bussiness hub complexMall and other culinary area is nearby but not pedestrian-friendly

Cold and comfortable

Towel is very rough, telephone cannot be used to call front office

Very good breakfast.Very close to the city center with shopping malls nearby it.

Nothing to say

Breakfast was very good and very much variations in the weekend also icecream.

Little bit crowded on weekend days. No fresh juices.

The location was perfect for my appointment at the US consulate. Very comfortable bed and pillows and good shower with good pressure and the water was always warm. Easy check in and check out. The view from the room was excellent. Breakfast was good enough. Plenty of options

a few flying gnats? or something like that, concentrated in the bathroom/shower area, with a few making it outside in to the room

Onsite gym was not finished so the hotel supplied a near by gym free of charge and transportation. Was great.

The hotel food was extremely expensive. We ate elsewhere.

the room was so clean and cozy...the food was great and satisfied. all staff are friendly and I am really wants to back again.

the location was terrible with traffic and quite far away from airport and centre

Nice room great service

Breakfast is so good. Ada free shuttle dari hotel ke pakuwon mall.