Ennakhil Marrakech Hotel & SPA

Good amenity, nice environment

Room not thoroughly cleaned, the cups are dirty and the mirror clearly shows many fingerprints. Faraway from restaurants and other tourist sightseeing places.

The receptionist, He was helpful.

I specified in my booking 1 double bed and I got a twin bed room, I had to change the room twice, the 2nd room didn't have Wi-Fi network neither a 4G coverage, 3rd room no Wi-Fi I had to use my 4G, also the room had no towels, no welcome water, no flip flops, for a 5 stars hotel these are the basics, additionally there's hair inbl bathtub from previous occupiers, and the electrical socket is in bad position ergonomically under the drawer next to bed. I rate maximum 3 my expérience in a 5 stars hotel.

The building itself was very nice and well located near the friend I was visiting. The staff at the reception was extremely nice. The swimming pool and bar made for a very peaceful enjoyable time.

The breakfast was ok but suffered two limitations: 1. the coffee was really NOT good and I had to switch to tea2. when a group comes in, the buffet very quickly runs out of foodThe room was "tired"1. the bed lamps were broken2. the bath towels were very old and thin

I didnt stay in this property long enough to find something I did like, however based on what I seen, which was the reception and pool area its safe to say there probaly wouldnt have been much to like if anything.

I managed to see the entrance, the foyer and the pool area.  I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel.As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great.  Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist.  The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in.At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water.At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way.As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel.

The location is amazing but unfortunately not worth the value, it’s not clean and for this value yo could get a real 5 stars hotel somewhere else, they are always under staff

Cleanliness, service

Lovely location and not too pricy

Lack of staff resulted in having to chase things like coffee and spoons for the room. only one person serving at the bar, not enough towels for the pool beds. Amenities are very basic but the staff did try to do their best

Everything was great,a quiet hotel away from the hustle and bustle of Marrakech if you need some good quality sleep, the room was clean with a confortable bed.

Locatoin was great and cleanliness

During my stay after paying so. Much, I encountered several issues. Firstly, there was no flat iron in the room, which resulted in requesting laundry service at an extra cost. Additionally, the bathtub had two rusty, broken pieces, making filling it up impossible. I reported this the next day after noticing the problem, but housekeeping noted it, and it was never fixed throughout my stay. As a result, I had to rely solely on the shower, even though I would have preferred to soak in the bathtub.Regarding the dining experience, I found the lunch and dinner options to be overpriced and lacking variety, as the menu was nearly the same daily. There wasn't enough fruit offered, which was quite disappointing. On a positive note, breakfast was better, but I still would have liked to see a wider selection of fruit, as it was extremely minimal.

The beds and water pressure in the shower.

Mostly the staff. Their attitude is unacceptable. They were disagreeable and unhelpful.

The staff was kind and helpful. The room was spacious. The gym was good and well-equipped.

Wi-Fi was unstable and mostly didn’t work, no Ethernet socket either.Breakfast was very basic and repetitive, with limited options.The restaurant was pricy, and the hotel taxis were overpriced.No restaurants or grocery stores nearby, so you’re stuck with the hotel’s expensive options.

Good location, breakfast was good, staff was nice

Propert has great staff like Mr Aziz who really is a great asset to that hotel.very warm helpfull gentleman at all level.all other staf are great too like Mr Abdou at front desk.every staff at the restaurant are all great

Very, very bad customer service very very bad customer service at all.Dirty rooms ,food is very cheap. They make you pay in advance !!!!!!!!!!!!!Some guest I meet there were not satisfied. I don’t recommend.

Reception stuff reactivity

Langage storage they brooked my case and hotel don’t care to understand issue and to resolve I asked for disbursement for my l’audace I leave it perfect and they returned booked

The hotel is very nicely decorated, the pool is great, the room was comfortable and clean, free wifi connection worked fairly.

The hotel is quite far from the city center. The personnel did not really understand needs and questions so service was not really up to expectations. The spa indicated in the hotel name does not exist yet (work in progress) which was really disappointing as I chose the hotel for this reason. The pool opening hours were too restrictive to allow me to use it (as I stayed there for work).

Helpful and polite staff, especially in the reception and the bellhop

Ordered lunch twice. The club sandwich really needs some refining. The pizza actually tasted quite nice, but the meat on top was raw, so we had the staff grill the pizza until done.

Hotel Riad Ennakhil and Spa is a very peaceful stay. The bed is super comfortable I always have a good night sleep at this hotel and the cleaning is amazing! The lifeguard was very helpful at blowing up my babys swimming ring as I did not have a pump the staff are friendly as always.

Hotel Riad Ennakhil and Spa has changed over years the food variety isn't great. I was rather disappointed with the lunch menu which was limited there was no buffet just a little menu to choose from. This does need improvement

1. Room space.2. Closeness to the stadium.3. Got to see the LE FAR team.

1. Registry and the sport staff were not professional. They should take their job more seriously.2. The gym's treadmills were broken, I got injured and no one was willing to understand nor compensate.3. The sink was not sinking! The water was stuck for the night.4. They gave us hot water bottles in this summer!5. The fridge was barely cooling.6. The pool was not clean.

Nothing at all

EverythingPoor buffet not relatively to a 5 stars hotelThe staff very mean impolite

Clean breakfast is ok the rooms are amazing

Location far from centre