Royal Mansour Marrakech

Architecture and DesignCleanlinessPolite and friendly

Most probably the best hotel you have ever been to, anywhere! Starting from the lush gardens that expand as far as the eye can see and provide refreshing shade from the heat of the region, with scents of a thousand flowers all around. Then you arrive at an overwhelming, proportionate architecture, resembling the enchanted city from any desert fairy tale, where every building (riad) is your hotel room, astonishingly sized at least 140 square meters, all surrounded by a stone wall like a true medina protecting your dreams. Each riad is not just spacious, but also a perfectly balanced combination of areas for rest, socializing, enjoying, or, as the patio, getting lost in your own dreams while hearing the water in the relaxing fountain. The service staff access your rooms through back doors while the "do not disturb" sign is disconnected, so you will never see them. The design of the access paths is simply the result of a genius mind. The staff is always attentive to any of your needs and behaves with the highest levels of professionalism and attention to guests. All these would work for 99% of guests, and just a very few would find any reason to complain, but maybe I'm too strict when paying a real fortune per night stay, so I must also share with you what I think is missing to reach perfection.

We stayed in the hotel for 5 days. The first two days, the hotel was half-empty, so the speed in resolving any request or serving our table was perfect. Then, when the hotel was fully booked, the weak points that still need to be polished became apparent: The turndown service did not show up until we called them late at night and only after waiting for more than half an hour. Breakfast at the dining room was slow, with coffees not coming until half an hour after being seated. The orange juice seemed diluted, presumably because they were about to run out of stock.There was a lack of variety in pastries, and the promise of a chef's different creation every day turned out to be the same great pain au chocolat, but nothing else. The quality of pizza at the Italian restaurant was poor, and the risotto with orange ice-cream was a bizarre nonsense. At the French restaurant, it wasn't much better, with the mille-feuille dessert not looking like a mille-feuille but more like breadsticks, and a burger that, without informing us, was made with ground goat meat instead of minced beef. In summary, the dining experience was far from what one may expect from a renowned chef in charge like the one at Royal Mansour. They have everything to become a great, if not the best hotel in the world, but they lack training, proper exposure to demanding clients, and tested procedures to respond to the needs of a fully booked hotel.

Everything was perfect from the fast track service at the airport to the wonderful staff, the beautiful Riad and the delicious food. We had an amazing time and will recommend Royal Mansour to anyone. The hotel is not cheap but it is worth every penny.:)

Royal Mansour is the epitome of luxury. So happy we decided on this hotel for our family holiday. It’s definitely the only best hotel in all of Marrakech no doubt. in fact I would rate this as the one of the best in the world. The service is of the highest standard, the entire team are friendly, courteous and professional. The property itself is immaculate and our Riad is beautiful beyond words. Rabia our hostess is the best, extremely hospitable and warm. Ask for her :) And definitely ask for Emad at the breakfast restaurant as well. He is just amazing.

Breakfast is definitely fit for a King! Moroccan dinner was exquisite! Hammam was the best I've experienced as the spa staff were warm and genuinely friendly and it was also different as we lay on a heated marble floor to be scrubbed. The indoor pool was also a delight to swim in. Overall it was a great experience as they met our requests. Kudos to the service team!

Not much entertainment at night, I guess we should get back to enjoy the huge villa. Got lost at times to get back to villa, more signages would be useful.

The details of the Moroccan architecture

The air condition was really bad , the plugged pool was very dirty, the walls of the rooftop was very dirty, there was a Cockroach in the room. The staff are unprofessional entering the villa In very wrong timings.

It was an absolute pleasure to stay at the beautiful Royal Mansour. The people working there were all extremely kind and helpful. Never have I experienced such a great service. I can definitely recommend this hotel to everyone who can afford to stay there. The Fast track service at the airport they provided, the pick up with Bentley’s, the roomservice, the housekeeping. Everything was amazing. Thank you so much for making our week an experience we will never forget.

absolutely nothing

It was an amazing experience to stay at this spectacular property. The hotel is elegant without being over the top. The ambiance is fantastic and completely relaxing. The vegetation - flowering trees and bushes, the sound of running water everywhere is mesmerizing. The Riyad could not be more exquisite provided one does not have a problem managing a lot of stairs. I would love to return!

there is nothing to criticize

Beautiful hotel. Really lovely decor. Clean, safe and comfortable

Service was poor or slow too often for this type of hotel.

Exceptional service, both attentive and discreet. Staff went out of their way to make us feel welcome and at home. Beautiful decor and attention to detail, with lovely, well maintained gardens. There is a sense of calm and symmetry everywhere, with the fresh sound of water fountains in the background. There are beautiful floral decorations and plenty of indulgent treats and chocolates to be enjoyed anytime. Breakfasts on the private rooftop was delicious and the culinary choice and presentation was of a high standard throughout. There is great pride in their culture of hospitality and we enjoyed that very much.

The SPA facilities are lovely, but the gym, although it was of good size seemed a bit drab and old fashioned compared to the rest. But a very small negative note amidst a truly outstanding hotel and experience.

Everything was fantastic - The Riads, Staff, ServiceThe hotel is a work of art and well managedAnas our Butler was Outstanding. A big part of making our stay comfortable. Thank you AnasThe Conceirge staff were very helpful and professional. Many thanks to themSaleh at Reception was very kind as were his other colleaguesOur drivers and guides Said and Saad were excellent and knowledgeable and took care of us well

Some public areas were closed for renovations. But this is expected in AugustWould have liked to see more tables in the Riads to place our handbags and shopping bags on when coming in. Saying that, A few were very promptly brought in by Anas our butlerThe food in the Italian and Moroccan restaurants was very good but we would have liked to see more non shellfish options in the Italian restaurant and more options for vegetarians.

Beautiful gardens and rooms. Artfully and tastefully done.

Fires on the rooftop

Small plunge pool

The best hotel in the word!

everything is amazing, taken care of down to the smallest detail, delicious food, wonderful competent service

Very helpful and friendly staff.

a glimpse of Arabia nights

probably not best suited for very young kids or elderly adults— a lot of stairs of the property

Everything except the pool

Pool is cold and not clean

Exceptional

Exceptional

Exceptional