Pickalbatros Aqua Fun Club All Inclusive Marrakech

We were made really welcomefrom start to the end of our stay. The housekeeping team were amazing as wellthe entertainment team. The food was amazing and catered for everyone’s needs. The staff in general were so very friendly and polite. Can’t fault it.

I was truly impressed by the exceptional customer service at the hotel. Nora was very hospitable by making our stay enjoyable and she was very friendly and helpful. The pool activities and animation team were very good and fun. Sarah was very friendly as well and gave very good energy with her big smile. Chef kamal’s food was very delicious. Exceptional service and great environment, and very good kids entertainment. The whole experience was beyond what we expected, we will 100% return again.

The facility is very clean and I like the various activities we could enjoy on the property. The views from the rooms are great too. They are big on cleaning, shout out to Rasheeda who supervised cleaning on my floor.

It’s far from city center

There was a lot of stafff. Some nice but some rude.

The sheets were unclean (stains, hairs), the property was old, the food was the same everyday, the shuttle bus into town was always full, they claim it is 15-29 mins away but it’s more like 30-40mins away in a taxi. Slippery tile floor everywhere, fake decorations like fake sticker tiles. Kids club was super depressing.

- Very good spread in all meals- Very clean - Activities were managed well by staff

- Indoor pool was very basic, it could have been better with more space. Got crowded with limited space.- Gym was not having any staff, and few equipment didn't function

The rooms were super big. We were 4(Me, my wife and my 2 kids).There was a double bed and 2 separate single beds in a room separated by a wooden door partition.Kids enjoyed very well while being in the Swimming pool or at the Ping Pong table. The pool table was small but really good size for kids.The menu was really well spread including Moroccan delicacies and also tasty food from around the World.The event management team did a great job by organizing fun events for kids as well as Karaoke night.

The heated pool was too small. At some point it had no room to even walk within the Pool. But I understand that the weather was not suitable for the outdoor pools therefore all the guests were in those small pools.They may think about creating a some kind of door/closing in the staircase towards the heated pool to control the temperature because you can feel the chills when it is really cold outside and all the breeze is in the Basement. It is not a big thing but a little discomfort.

I loved the space of the room and the staff were extremely friendly. I was touched by the pleasantness of the staff especially the concierge (Omar) and the cleaners (Khadija). The food was really nice and didn’t make me bother about what the family would eat.

Nothing at all.

I love everything about this facility. There were enough attractions for everyone of all ages. I had 2 teenagers and a toodler with me and we all had facilities that match our ages. The meals were very good and timely, there was breakfast, lunch, tea-break and then dinner. There were also afternoon shows everyday anchored by their multilingual

Very pleasant stay. The indoor heated pool saved us with the kids.Food quality was good and enough variety

minor suggestions1- wifi is poor2- restaurant indoor seating area has poor ventilation as the cloths would get smelly

Staff was attentive and great. Food was amazing.

Front desk does not answer phone. You have to walk to front desk to get action on issue. Facilities are beginning to show wear. The children’s playhouse needs to be updated structurally and also with supplies and activities. There was hardly anything for the kids to do there besides drawing and making do with few worn out toys.

I loved the hotel, very kind people work there. Felt secured. Kids love the pool. Allot of activities. Will 100% recommend it to family.

Warm pool and variations of breakfast. No jacuzzi and no warm water to bath.

Absolutely amazing time here! The facilities here brilliant. My kids had the best time and are already asking when we will be visiting again! The animation team were brilliant, entertained our kids and were very welcoming too. Zahra did her duty with pure care. From the reception staff to the room servicing team, to the food prep team, everyone was very welcoming, spoke kindly and was always telling us about facilities and things to do! Rashida did a great job in looking after our room too.The club’s were very entertaining too!

The city was approx 30min away so spent a lot of money on taxis. Maybe have a more frequent shuttle service to help save the residents money because mostly it was full.

Vibe

The property itself is old, not very maintained, not good value for money, food wasn’t tasty though options were endless. It is really farrr from Marrakech. One good thing is that they provide a free shuttle service to Marrakech Medina.

This property is the best I have enjoyed for a family holiday. The staffs are amazing. I have never been in a place such so much food. So beautiful experience. Special thanks to Youssef and Taofik for the games and all.

The waterpark was so much fun for the kids! The food was really good compared to most other all inclusives I’ve stayed at, and the staff was very friendly and forthcoming. There were photographers who followed us around to take our pictures and they turned out amazing! The free shuttle into town was great as well, and we overall enjoyed our stay so much and wish it had been longer!

Some more variety at breakfast would be great, and be aware that if your child is <10 years old, they may not be able to ride all the slides. There were also some incidents at night when other guests and cleaning staff were being a bit loud, but nothing that Zack from guest relations didn’t immediately take care of. Really can’t complain!

Amazing service, good food, clean room

I liked everything

Every time I stay there I enjoy it so much.The staff makes our stay exceptional, they are very welcoming, helpful and so much fun. Big appreciation to Sara who made sure our stay was phenomenal. Zack also was great.

The entrainment crew was not great, we missed the old crew with Oussama. Also I wish the prices for the night will be lower so we can stay longer and I enjoy more.

Very dirty bugs and outdated

I didn’t like that. They stole money from me and charged me $7000 more than my booking.

I recently had the pleasure of staying at Pickalbatros Aqua Fun Club, and I must say, it was a truly delightful experience from start to finish.A special thank you goes to Abderrazak, the guest relations manager, whose kindness and attention made us feel truly welcomed and cared for throughout our stay. His dedication to ensuring guests have the best possible experience is genuinely appreciated.The buffet was another highlight — incredibly rich and diverse, with a wide variety of dishes that catered to every taste. Whether you're craving something traditional, international, or just a light bite, there's something for everyone, and it was always fresh and delicious.The Wi-Fi connection was also impressive — fast and reliable all around the hotel, including by the pool and even at the aqua park. It made staying connected effortless, whether for sharing holiday photos or catching up on messages.What truly stood out the most, though, was the gentleness and warmth of the entire staff. Everyone we encountered was helpful, smiling, and eager to make our stay as comfortable as possible.Thank you to the entire team for making our holiday memorable — we can’t wait to come back!

Having access to the waterpark was the absolute highlight for our child — she loved it so much! The kids’ activities and the nightly show were fantastic and kept everyone entertained. We couldn’t have asked for a better stay! The pool near the dining area was perfect — the kids could splash around while the parents enjoyed their meals worry-free. Zac and Yousef were incredibly helpful, making sure everything was taken care of. Truly zero complaints!

Nothing !