Hotel EZZAHIA by HMS

Location

Room smells awful...the beds are not comfortable...the noise in the hallway till 2 am and past.....

The property was so quite and calm i even got time all by myself at the pool and i really enjoyed it

There was some problems with the card key for the door it couldn’t close from outside and that put of it but they gave me a key to my room so i was so happy by the action they took

I will never ever

Last time I booked in this hotel, one worker was doing several tasks at the same time, and this affects the quality of service. The workers are making a great effort, but the problem is in management .A group of problems occurred with customers and the manager did not come to solve them. I only thank the employees

Location, Decent Breakfast.Swimming pool.

I liked the breakfast and the swimming pool.The staff was nice and there was a working AC in the room

My room had water leakage that was ignored by the administration also my room was directly in front of the street, that means the whole traffic noise was coming through and I barely could have a nice sleep. The windows are not noise proof. There were barely any kind of choices regarding food.Also not even a fridge where you can put your drinks.

Nothing. They lied about all the facilities they said they had on bookings. And when I complained they refused to issue a refund

Everything . They lied about all the facilities they said they had on bookings. And when I complained they refused to issue a refund Don’t get me started on the breakfast

Really old style and expensive property. Bathroom are so bad

I went into pool even though they were doing work around it very nice size an twinkling glowing lights . The actual room was very spacious had caravensi style seating in a large living area balcony with chairs an table large an desk power points an even kitchenette corridor an large length mirrors built in wardrobes two single beds making a double with blankets in cupboard an lamps an window with view . Not too far at all from the gare for trains an hamman over the road whereby I made use of my first time in Marrakesh the staff were lovely if I wanted a coffee with milk or cans of pop an stored my stuff whilst I went an had a look around Marrakesh in the day before I left for fez this is truly a great place an I encountered no problems the beds were made room clean the foyer was nice an could sit an wait . A pussy cat thought so too .

Value/accomodation performance was outstanding. One can realise that this is not a super luxury accomodation (and no one says that), for a sleeping, relaxing (our room, or more precisely apartment, had a kitchenette) was sufficient. Our "apartment" was clean, quiet, with a view into inner block (on a pool). Hotel has a qreat location (cca 2-3 mins from a hotel there is a bus stop), 10 mins away there is a main railway station. Breakfast was super. I must highlight that a receptionist gave us a room card even if we did not pay instantly (due to malfunction of POS terminal). We could store our things in the room and pay a bit later. Also a local hotel kitty cat was very nice!

Some plugs were damaged and overused (some very loose enough from the wall).

Staff presented externally friendly, offer of breakfast was of poor standards.

Dining room chairs presented dirty upholstery needed a good clean. Avoid at all costs if you value your safety, I checked out within 24 hours after, I arrived. Be aware don’t stay here.

Depending on the room it was very nice and clean or pretty old and unfortunately - dirty. Stuff was super friendly and helpful.

Location , value for money , comfort , cn watch champion league football on big screen

Shower in my room very small

Only the location

1. Its so old building2. Room was old, bathroom was old and needed renovation and if you like washing your behind once you cant because no water flosser 3. Breakfast wasnt worth it

The location was good and not bad at this price.

Windows and door locks don't work properly. Front rooms are noisy at night. Wifi is not good.. Kitchen was empty and not in a good condition

I didn’t sleep at all

It’s not secure, someone was shouting at night, I think a crazy customer, the staff didn’t care about the incident.I was in the 4th floor I think someone crazy was there staying in a room, this is a dangerous place be careful.

The location isn’t bad but it comes with a heavy price. The traffic noise is very annoying all night long.

The house is in urgent need of reparations, it’s almost falling apart. You can’t find a single item in the kitchen, not a single glass, plate, fork or anything, so why having a kitchen? Only one electrical outlet in the apartment. Towels, sheets and pillow cases smell. I asked for fresh towels and they said no. Only one girl in charge of breakfast and although she did her best you still had to wait a long time for some butter and cheese.

location quietness

no tv did not work for whole week asked but could not fix ac issues

Location of hotel

1. One of reception staff was very unhelpful and made our check in a nightmare and he didn't check my messages with properly through booking.com until I asked him to do. He had very low experience in dealing with guests and I felt they don't care to the conection with customers through booking.com website/App at all.2. The room that on website is different completly from the room that I got there, very bad room with air-conditioning/ heating was not working and no hot water in bathroom, very noisy street that we couldn't sleep at all at night.3. The price per night is very high compared to the room condition and facilities in this area. I advise them to reconsider their prices as their rooms were very poor and not as what described in booking.com.4. No reception help in managing taxi to/from hotel to airport/train-station.5. Very bad experience we have with this hotel and not recommended at all to anyone.6. I felt we were been frauded by the hotel staff as they decided to give our reservation room to another person and give us poor hotel room compared to the high price that we full paid in advance.

Location

NOISY (VEHICLE) AS THE HOTEL IS LOCATED ON A MAIN ROAD, ROOMS COLD, BAD CONDITION. Didn't take card payment on the day.

Location is nice easy acess to center

No glass and cutlery in kitchenNo towels for enough people and no blankets No proper locks for doors