Hôtel Riad Caravan Serai

Very friendly staff, calm location, beautiful hotel

CARAVAN SERAI is my favourite place to visit and spend time, the hotel facilities are exceptional, the staff are out of the world outstanding, this hotel deserves 5 golden stars and more. Have stayed here many years now and every time the experience has been even better. highly recommend this hotel. By far the greatest place to stay in Marrakesh.

nothing to not like this place is the greatest get away.

Disappointed to have been hurried out before check out time especially as I’d already had to change my booking without any apology.

We stayed here over 20 years ago and it was exceptional. Unfortunately this time it wasn’t so good. We had to move rooms as there was no Wi-Fi in the room we had been given. The air conditioning in our new room didn’t work, it was so hot at night as we couldn’t open the doors or windows because of mosquitoes and there is no netting to stop them coming in. One of the beds was so hard my husband and I had to take it in turns to sleep in it. Needless to say we didn’t sleep very well the whole stay. Last time we stayed the food was amazing, fresh salads, freshly squeezed strawberry and kiwi juice etc this time the food was average at best. We found a clump of cat hair in a salad we ordered for example. We found out that the management had changed some years ago and it just felt a bit run down and run into the ground now, such a shame as the building it self is beautiful. Disappointed and won’t be going back I’m afraid!

The room was super spacious. The staff was professional, kind and they met our request. It was quiet and that's why we chose a Riad away from the Medina. Excellent price.

- I loved our spacious room (a triple suite which was simply yet stunning decorated). - The entire property of the hotel is wonderful - a mix of rustic luxury, with a lovely garden (with Bougainvillea flowers, cats, turtles, pigeons), a nice pool (although the weather in late February did not allow swimming), and beautiful local wood decorations. It is heaven compared to the chaos in central Marrakech. - The food menu is short but all food is very tasty (tajine with prunes and beef was my favorite and my daughter loved the apple pie and the crepes at breakfast).- The hammam experience is a must.- Special thanks to the entire staff! We enjoyed our talks and learned many things about Moroccan life from our chats. Keep up the good work!

- As a woman, at the beginning I felt a bit unsafe walking in the area surrounding the hotel. But there were no incidents whatsoever. It was a Moroccan experience in itself.- We would have enjoyed more vegetables in the menu, especially at breakfast. But this is only a personal choice; the breakfast was generous and very tasty (although too many sweets for our taste).

The room was beautiful and the Riad was super quiet. The workers were super kind and warm. We required a special room and they gave it to us.

This was our first night in Morocco and the place was absolutely breathtaking. We arrived in the dark and it just looked like a fairytale. It is very beautifully decorated. We were also very happy to have a good meal in this place where there is nothing around. We were very curious about the rest of the rooms and the manager took the time to show us some of them the next morning. All absolutely beautiful. Staff was very friendly as well. We had a great stay here and would definately recommend it for a beautiful experience.

Our room was on the side of the road so sometimes you would hear a motorbike or a car passing by.

A real hidden gem! Very authentic (I grew up in Marrakech and go back regularly…Caravan is best value for money I’ve ever had). It’s a renovated old house very unique and spacious….impossible to build new!

Staff on hand to help with anything you need.

The location around the premises is an authentic morrocan community. With some dirt tracks and rubbish around. Don't let this put you off as the establishment itself is a tranquil escape.

The overall hospitality was fabulous - everything was great!

The only thing I could say is the place could have a slightly better approach to the property. As you're about to come close the property, you feel like the surroundings are not the great. But once you've checked-in, it is great!Also, this place hardly has access to public transport, but it was okay for us as we either had taxis or had rented a car.

This was our third time back to the beautiful & calm Caravan Serai. We stayed in the Beldi Suite which is a lovely 2-bedroom room with it's own pool and sun-deck area. It also has a separate walk-in wardrobe and bathroom with a separate WC. We love this room because you can relax together as a family instead of using the larger main pool, although that pool is beautiful as well.The building is an older building, so some people may say that cleaning is an issue, but personally I think it is part of the charm of an older building and I would say that the property is clean with the cleaning staff onsite very often.The property does seem to have lost of it's snugs and artwork compared to we were last there, but it was 8 years ago! The bird life and tortoises are lovely, and there is a pushy cat who will expect to be petted, but that all adds to the old world charm of staying in Morocco.The reception team are accommodating and arranged for a real wood fire to be lit on one of the nights we stayed, which was a nice touch...the house wine is reasonable and of good quality, it is a Morrocan wine, although I can't recall the exact name. It was nice to have a midnight swim and a sip of red wine whilst the stars shone and the family were asleep. The massages are great, and we had fun in the hammam which was nice to do as a family and it makes your skin feel so refreshed after, well worth doing early on in your trip.The hotel is about a 20min drive from the Medina, but for us, it is a quiet oasis of calm that we feel is our little secret. I'd recommend it for a few days relaxation, but not longer than that.

The food. We actually requested a local soup called 'Harrira' which was made for us by the chefs, it was beautiful. The cous cous is delicious as well. As for the rest of the food, it could do with improvement and variety, if only they'd showcase the delicacies of Morocco as opposed to trying to accommodate western tourists wanting a poor quality hamburger, they'd be on to a winner! Anyway, the food could be better, it's okay for a night or two but not longer than that. We went to the Mandarin Oriental one night and the food there was exceptional, and only as expensive as what you'd pay for a decent night out in London.

Everything about this hotel is beautiful, the staff are so warm, friendly and welcoming, the food is authentic produce, home cooked and delicious and the building itself…well it is like something out of a dream! Situated in a peaceful village overlooking agricultural land and palm trees the atmosphere is very soothing with the sounds of birds. Aesthetically it just doesn’t get any better! ❤️ Wonderful place.

Friendly staff, clean room

Location, very rural, taxi drivers found it difficult to find.

Friendly staff

Not everywhere in the rooms you have a seperated shower and tv.Ride to medina can be expensive but they offer shuttle service for free 10am 6pm

Again we had difficulty with payment. I thought I had paid through booking.com but they insisted we hadn’t so I paid for both nights on departure. Is this correct??

Surrounded by a dump

Piscine, personnel du restaurant

Structure, maintenance, éclairage Formation et attitude du personnel

The room was very large, felt like the size of an apartment. The outdoor pool area was equally spacious and very rustically beautiful. The hotel food was delicious, we had a chicken tagine for lunch which was great. Staff were also very helpful when it came to booking a range of activities.

It is quite remote and cabs weren't cheap which mean it can be expensive if you want to do a lot of activities in central Marrakesh. But considering this hotel was cheaper than some other options without private pool facilities the cost evened it self out.

The hotel staff are lovely and very welcoming.

Guests can be subjects of mosquito bites, depending on what room. Our room was infested with mosquito. Their needs to be more variety of food as they have a very limited menu. Finally, the property and facilities can do with some general update, that would be nice. Overall, I will say it's average.

We had a night at Carvan Serai as a stop in Marrakech. We loved it so much we spent a second night. It is like an oasis on the edge of Marrakech. The rooms are beautiful and every nook and cranny delivers a visual joy. The food and wine were top notch and the staff were incredibly helpful and friendly. After our motorcycle rental fell through they even helped us hire a car. Couldn’t recommend highly enough. Thank you Caravan Serai.

Only that we couldn’t stay longer.