Riad 11 Zitoune

Staff was very attentive. The owners were extremely helpful.

Air conditioning would turn on for about 10 minutes, then switch off and would not turn on the rest of the night. It was extremely hot! When we were checking out, owner insisted we pay in cash.

Very comfortable rooms, delicious breakfast, and excellent hospitality from the staff

the overall stay was OK. the place is beautifully arranged. courtyard is very beautiful, the rooftop is nice to enjoy under the sun, the staff is very nice overall. the place is also in a calm area of the Medina (no noise from the outside). safe to go back to at night, minutes away from all the sites,

I think the price-quality is not there. it was more than 170 euros a night, and for that price, i expect great everywhere. however, there were several tiny issues. -internal noise. place is quite narrow, you hear everything. we were not lucky to have quite noisy neighbors laughing out loud even late at night, that is not anything the staff could have done, but the staff was overheard laughing during the day, which resonated in the court, which did not allow us to enjoy the calm of the place for instance in the afternoon.- breakfast was ok. but we had two strange events. in one, no bread was made available (they offered omelette though to be fair.) however another time, i asked for a 3rd coffee and my partner for a 2nd coffee, and the member of staff told us we needed to be charged for these extra coffees. (which had never been the case) also, directly after, they asked that we settle these 2 coffees + a bottle of water, when we also settled at the end of the stay the meal we had on one evening and the taxis back and two the airport)- then you have the issues of a riad in the Medina: not so much pressure in the water, sometime moist/bad smell in the bathroom. nothing i guess you can do anything against, but good for clients to know.

I had a wonderful stay! The staff were kind and welcoming, and they did an amazing job throughout my visit. The food was absolutely delicious—some of the best I had during my trip. The riad is beautiful, with a traditional Moroccan design that creates a peaceful and authentic atmosphere. Huge thanks to the staff :) and to the owner, Ahmad!

What's not to like? The facility was charming and met our every need - and then some! The staff is incredible - so friendly, nice, accommodating to our every request. We had a suite which had so many extras - candles, a make-up mirror, large closet space, fluffy robes, a carafe of water. The location was perfect; right near the main square of the Old Town.

Maybe a tiny bit more light in the bathroom area, to put on make up.

The staff was very friendly and the breakfast was excellent. Also, the location was great in Marrakech. However, the room on the first floor is too humid and needs to be dried. Otherwise, you may have a lot of complaints. I highly recommend people on the second floor or above, but I do not recommend people on the first floor.

nice staff helped us carry the luggage,two minutes walk from Jemaa el Fna squarenice view at rooftop restaurant

The facility, the room is older and darker than in the photos, many steps（no elevator）The riad is located in a narrow alley,for airport transfers, taxis cannot come near the hotel, so you have to walk 4 minutes with your luggage (taxis cannot enter the square in the afternoon).

Great breakfast (make sure you have time and are hungry) and very friendly, helpful staff. Great location in walking distance from the main square.

The team were phenomenal!!! Special thank you to Youness (both of them) Medi and Fouad for being so attentive to all our needs. The location was a quick walk into the center and easy to manage getting to restaurants by walking.

I would recommend having a cab take you to the property. Hard to find at night.

The brekfast was perfect and the Confederation exelent. Everybody willing to help and give Information. I felt very safe

From the moment we stepped off the aeroplane we felt looked after by Riad 11 Zitoune. Nothing was too much trouble. the accommodation and room was immaculately clean and beautiful. All the staff we met were excellent but we felt particular credit had to go to Mohammed and Faoud who were just so accommodating. Faoud made our time at the accommodation extra special by taking time to answer our questions and explaining local culture to us, and Mohammed welcoming us with traditional Moroccan tea . Anyone looking for accommodation close to the action, with great service and beautiful safe surroundings, we would highly recommend Riad 11 Zitoune

nothing - it was all good

Amazing experience. Excellent staff and extremely friendly. Made me feel confortable and protected all the time. I stayed with a friend and provided the 2 beds I requested. Beautiful Riad with an excellent location next to the martket and to everything. I fully recommend for solo travelers or women because location, staff and comfort. Thank you to manager and guys in the concierge.

We loved everything! From being met at the airport to being dropped off at the end of our trip.The Riad is in the perfect location, a genuine oasis of peace and tranquility at the heart of the medina. The rooms are traditionally decorated to a very high standard. The staff were all excellent, especially the 2 Mohammeds, Zachariah and Madi, they all made our stay memorable, nothing was too much trouble. The breakfast was delicious and large, setting us up for a day sampling the delights of Marrakesh. We would definitely recommend staying at Riad 11 if you are in Marrakesh. Thank you for everything and we hope to see you again soon!

Nothing, we absolutely loved everything.

We had an amazing experience at this hotel. It’s very clean and comfortable. It reflects the Moroccan culture in every detail. Staff are very friendly and make you feel like at home. We loved their generous breakfast. Location is very convenient to visit the traditional markets.

The staff were very courteous and very helpful. The Riad is cozy, located very close to Jema El Fina square and excellent access to sites to take in the atmosphere of Medina/old city. It is in a narrow alley but very safe to walk about even late at night. The breakfast was simple but good. The hotel manager even carried our luggage, accompanied us to the nearest taxi point when we were checking out - excellent service. It would be useful to remind people when checking in to the Riad that city taxes are to be paid extra when checking out preferably by cash, so can be prepared in advance.

We absolutely loved it! Superb location, very comfortable facilities and wonderful hosts that made us all very welcome

The property was well located within the market, walking distance from multiple landmarks. It was also very clean, with lovely interiors and facilities, and super delicious breakfast. It also always smell d amazing! We stayed at the second property, Riad 10 Mandarin, but we briefly saw the Riad 11 as well and it was also clean, beautiful, and well located. However, the best thing about this accommodation is definitely the staff. Every single person we encountered (day and night staff, cleaners, driver) were so lovely, kind, hospitable and helpful. We were always so impressed by the quality of service and warmth of these people and it would truly be a pleasure to stay here again or recommend it to anyone looking for a 10/10 stay in Marrakech! Thank you Abdellah, Morat and all your colleagues (I regret that I don’t have all your names) for the wonderful experience. Your service and kindness are very appreciated!

Staff was amazing and super supportive. Have to mention few top names - Midi at the reception. Top guy ?Zaki from kitchen what an amazing anf humble person. He was always available to help specially when we needed some help for the baby food.Mohammad was new to the Riad but again super duper supportive everytime with a big smile. Took us to the fruit market and walked us to a taxi point during checkout. Fed us amazing breakfast every morning.

Nothing. Would stay here everytime.

The room was lovely

Sadly lots of things went wrong and staff on site, although very kind, were unable to resolve my issues. Staff telephoned the owner/manager when I was leaving to pass on my concerns and disappointment and I was not given any apology or compensation. Had the manager empathised and made an adjustment, my opinion of the establishment would be quite different. Here is a list of things that went wrong during my very short, 2 night stay. On their own, they would have been manageable but when accumulated into a short stay, it left me very disappointed.On arrival the safe did not open. obviously I wanted to leave my passport and other items so someone came to assist. They set the alarm off in the process and had to call someone from outside to resolve this. Which meant I HAD to leave my room, and the hotel as there is nothing to do at the hotel.When I returned, the safe was open. I tested it (without putting my passport in) and it locked and would not open. Still faulty.The first night, there was no power in the room when I woke in the early hours so my phone did not fully charge. Still no power when I got up at 7.30am so had to dress using my phone torch. The power returned at about 8.00am.I was told that I had to pay my taxes in cash. I was told several times that the cost was x Euros but I had to pay in Dirhams. I am not sure why they kept telling me in Euros if they were not accepted.The next morning, I was in the bathroom getting ready and the bathroom light exploded, fusing the whole room. Thankfully, I was not in the shower as there was glass all over the shower floor. Someone came up to try to resolve this, although observing him I am unclear how he was trying to resolve this. I was told once again that nothing could be done and they would have to get someone in. I was offered another room, no help to me as I was getting ready to leave, no one cleared the glass away and the towel that was used to twiddle with the fitting, was put back on the towel rail.

Great location! The hotel has so much character, the best of Moroccan architecture, style and hospitality. Friendly staff. Highly recommend