Dellarosa Boutique Hotel and Spa

Price

They only give me one key and ask me to return it, they ask and count for towes and I can't bring food from out side

Loved everything about this place from the staff to the rooms to the location

No not really

The area

Hotel facilities old, room even though spacious absolutely outdated! The Bed was hard and uncomfortable. Towels not changed from day to day! The breakfast with very little Choice and tasteless.I suggest you also to pay a bit more your people, standing and wanting a tip even for changing some towels. Let’s not talk about the room service (if you can call it like that)

Good location, polite & helpful staff, quiet rooms. Good value for money.

Not the cleanest unfortunately but still above average.

staff very nice during checkin, they seat you on the couch and serve a welcome tea. breakfast is good enough, worth the price. our suite was quiet and comfortable. spa and pool seemed nice, but we ended up not using it.

if you ask reception for a taxi, their staff will just stop one passing by the street, you still have to negotiate the price yourself (do that in advance, taxi drivers love scamming tourists there, you probably shouldnt pay more than 50 to go most places).

I requested a receipt for my payment and was told that a note would be made so I could receive an invoice at check-out. However, during check-out, I requested the invoice again and was told the printer was not working. I was asked to leave my email address. After a few days, I wrote to the hotel to request the invoice once more. It has now been a week, and no one has responded to me.

The building has potential and is really nice. The staff from the breakfast were really nice and helpful, as well as the room cleaning staff.

They give us a bedroom that was not prepared for the customer, towels on the bathroom floor, the rubbish bin with debris… Some workers from the staff were a little disrespectful

Pleased with the room upgrade Unfortunately it was really windy when we stayed so couldn’t make use of the balcony The band and music in the bar was a pleasant surprise

Very poor communication Choose this hotel as the pool looked nice unfortunately it was not in use when we got there Would have chosen another hotel we had known the pool was closed Not much choice at breakfast and the coffee from the machine was undrinkable

Hotel was clean with good amenities. Breakfast buffet, lunch and dinner buffet. Though we didn’t avail the lunch option but the breakfast and dinner buffet were goo value for money with several options.The location is great. Within walking distance of the attractions. 2 mini grocery stores just outside and money changer just a block away.There was also a hotel bar with really good singers. Hotel staff were amazing. Very friendly and helpful staff.

Good locationGood breakfast Close to airport

Swimming pool out of action

Please see above

The pool was empty and being refurbished which was not mentioned whatsoever. My friend and I solely booked this hotel due to the wonderful garden and outdoor pool facility. Unbeknown to us, the pool was empty which left us with great disappointment upon arrival. We had to pay for a taxi to and from another hotel as well as a pool day fee which we were not expecting to do. If we had been informed beforehand we would not have booked this hotel. This experience was NOT what we paid for and I believe compensation is in order.

The welcome and friendliness of staff. Leila couldn't have been more helpful and made our room cgange very easy for us. Hotels is in a good area, and you can walk to the old town in about 15-20 mins. Excellent breakfast cafe next door.

All the ratings given are for the room we spent most of our stay in. The 1st room offered though really large, was poor, semi basement, dark and bathroom in need of a refit. The wines at the Dellarisa were a bit of a shock (can only drink alcohol in Hotels during Ramadan) they're well over priced. Apprix £24 for 2 small glasses. And restaurant pricy too.

I am a wheelchair user.The staff was helpfull, but many of the facilities were not accessible

Accessability

We had an excellent welcome at the hotel by reception. They were happy to accommodate our early check-in and even got us a free upgrade to a suite . All staff were friendly and took care of all our needs very professionally . Iliass, who is the guest relationship manager, was always available to address any queries we had in the hotel or around Marrakech. He has done a fantastic job. I recommend this hotel to couples or families visiting Marrakech.

The breakfast was incredible and the staff was very friendly. Particularly the young lady at the reception was a gem. Also Elias kindly asked about my stay.

The weather....

From the moment we arrived to the moment we left we couldn't find a fault with the hotel or the staff. The staff gave us a free upgrade on arrival and were very attentive throughout our stay. The service in the bar was also excellent.The room was extremely nice with a very comfortable bed and the area was very quiet at night.

Good location and big hotel

The smell of sewage all inside the hotel daily, bathrooms are dated with lots of flies, tiles under the outside windows falling down, which is very dangerous.

The hotel was in a great location 25 mins walk from the medina

The pool and seating area was only in the sun for around 2 hours a day in the morning the rest of the time it’s in complete shade. I never used it or spotted anyone using it. I had issues with my air con in my room after reporting it twice it was still not fixed

The property was quiet

The fact that our room had no heating, but the stuff was kind and he made us change the room

The staff were amazing, we went for my cousins birthday, they greeted us before we entered and provided us a free upgrade. There’s so much within the hotel.

The shower water did smell a little funny, but otherwise the hotel and spa was amazing