Palais de l'O - Maison d'hôtes

Roaches everywhere and we found bed bugs and they kept denying to give us a refund

Roaches everywhere and we found bed bugs and they kept denying to give us a refund when we were only there for like 15 minutes found all these things.

The hotel staff were cordial, and supportive. The rooms were very clean. Omar, and other service staff provided excellent support with in-house requests and assistance with taxi logisticis for time out in town

It’s tooooo far from anything. The breakfast is very low quality. I must say the staff are nice but the rooms need maintenance especially the AC.

Start are nice and helpful.

The massage was excellent and the room was very Comfortable .

There was never anyone in the restaurant to take lunch or dinner orders I had to go and look for someone every time to take my order. The location is very far away from everything in the middle of nowhere. The food was below average for a hotel in Marrakech charging £100 a night. The spa had no water in the jacuzzi no refreshments like advertised and looked quiet run down, the massage was excellent though and the room was very

Amazing Staff. superb facility. very nice Moroccan vibe. Spacious room. They have Spa and Hammam. Welcome drinks and very welcoming and over the top check in experience. A very good complimentary breakfast!

there was no phone in the room and we had to walk to the reception every time we needed something which was a little far from our room. There was also one iron at the facility and if another guest had it which means we couldn’t use it.

Disappointing.

I never leave negative reviews but I really wish I’d read some about the property before booking because I probably wouldn’t have.Firstly: don’t be fooled by the photos. I booked on the basis of pictures that turned out to be taken in 2011 when the hotel was obviously under different management. The hotel looks nothing like this now. The grounds have been totally neglected, as has the furniture in the common areas. It’s such a shame as it looked so beautiful. All of the fountains have been drained of water and the grounds have been left to wither, it was rather sad.Location: the property is much further than described from most attractions. Would have been fine but it’s described as the Palmeraie area which it isn’t. It’s also the first place I’ve stayed outside the Medina that doesn’t offer a shuttle service. We spent £100 on taxis during our stay.Facilities: I booked because of the spa as described here and on the website. The jacuzzi was drained. I was told it was “under maintenance” which I didn’t believe. Again, a beautiful spa facility left vacant to save money. The sauna was hit or miss whether anyone would turn it on. I had to battle each time to have them turn it on. One member of staff literally lied and said it was, again “under maintenance” and then said “fine, we’ll turn it on”. Once using the sauna, I had to argue for use of a towel. I then wasn’t allowed to leave the spa area with it and had to change into clothes there and then before I could leave. The swimming pool is ICE COLD and therefore unusable. Again, no money spent on heating it so it could be used and not just visible in photos.Food: breakfast was nice but it was sadly understaffed even though the hotel appeared to be full. The restaurant has NO VEGETARIAN OPTION and the tajine didn’t come with cous cous, unheard of in Morocco. We couldn’t quite believe it.I’ll finish by saying I don’t attribute this to any of the staff personally as they seem to be following protocol.

Very nice good

My credit card was charged for £78 for deposit said by the reception and will be refunded when I checked out but still now my money is not refunded to my credit card,which I think is not right think to do .I want my money back please

Very beautiful hotel area, quiet and calm, very few people, the only nuance is that the airport is nearby, sometimes planes fly by, but very rarely, so this is a very good place for those who want peace and quiet. It's only 10 minutes by car to the center. Very tasty breakfasts.

The rooms are actually old, but cozy, judging by the quality of the photos, it seems a little different. The nuance is that you can book one room based on a photo, and they will offer you another, we were a little upset about this.

Nothing apart from the waiters they were friendly.

The manager, Redoane, requested a strange deposit of €1000, which I firmly declined. When he asked if I had cash, I was taken aback, as I had never encountered this request before. I inquired about the alternative if I chose not to make the deposit, and he bluntly stated that I would either need to provide it or leave. I found his demeanor quite rude for a manager. He also claimed he would take responsibility if anything were to be stolen, which was both inappropriate and unprofessional.Additionally, regarding the city tax, I had booked for two people but arrived alone. He insisted I pay for two, and when I agreed to use my card, he abruptly said payment could only be made in cash. This felt sneaky, as I have always been able to pay city tax with a credit card. Lastly, be aware that the rooms are located near the parking area, where loud conversations from the guards can be disruptive. See the pictures below its not as it seems in the pictures they have, Be aware ⚠️ before you book.

I liked around the swimming pool around is looks nice and i like where my room was located,at the back of the bilding

I didn’t like the sink and shower because everytime i used everywhere was water on the sink and the floor,not useful,the bath was strange one side and was so far to the Marrakesh which we didn’t know and gived lot of money for taxies,Spa area was looking old and dirty and my room bathroom was wasn’t clean properly

The hotel is lovely and in a quite location. Great pool.Most of the staff were accommodating and gave good service. We arrived late as our plane was delayed and we were able to check in at a late hour.Loved their lamb tagine on the night we dined at the hotel !

The hotel could do with some maintainence and an extra clean as the facilities are well built and some extra care could improve a traveller's stay.Quite disappointed that or bath was not draining water out and the problem could not be fixed and we were moved to another room which was a downgrade from what we had paid for and didn't have a bath. I had especially booked rooms with a bath. The hotel refused to give us a refund as housed in a cheaper room then suggested moving us to yet another room. I must say the staff member we spoke to was quite rude and made attempts to try and convince us that all the hotel rooms were the same contrary to what is described on booking.com and the hotel website.Money aside, a simple apology for the inconvenience caused would have been appreciated.

Even if it’s not close to city center, I liked my time there, the breakfast and room service.

Instead of one king bed, they use 2 Single beds which is not comfortable.

The property itself was very pleasant, but a little could do with some updatingThe staff were helpful Breakfast was good, but was actually really Continental breakfast, the only hot things were scrambled eggs and pancakesThe food at lunch and dinner was very good, compliments to the chef

The location is a real problem… There is no shuttle back-and-forth from the Hotel as described, you have to rent private taxis which means that every day you are going to be spending €50 in terms of transport to get you into the centreBeautiful property, but could do with some updating

Only the pool area and the dinner

Bed bugsNot clean sheets , stains in pillow coverRoom was smellyLights were not workingNo phone in the room to call reception No one available at the reception past 6pmLack of staff to serve visitorsBreakfast begins very late at 8:30 amNot clean to be rated as 4/5 star

The rooms themselves are quite nice. If you’re just looking for a bed and don’t plan on staying at the hotel then this place is ideal.

Not a lot going on, only good for sleeping and that’s it. No facilities to enjoy while staying there.

Very cute rooms and nice pool area

Location was not great, as we thought after finding the hotel on booking.com. Taxi to/from centrum is 200MAD each way, each time. In the nights more expensive to get to the hotel.

The size of the room was big and the swimming pool was big and nice

We suppose to have king size bed but was provided with two single beds. There was ants in the room and one day the room was not cleaned for 5hrs after we left out So better beds and better cleanliness of the room

The stuff was friendly, apart from that everything was below average.

My bed sheet had stains on it. It wasn't changed throughout my stay. My room wasn't swept or anything like that.

Not bad

The location and the service also the breakfast was very poor and cold the staff need time to be aware more about the customer service

The pool

Everything especially the location and the cleanliness of the rooms