InterContinental Lusaka By IHG

Such friendly, helpful staff, very professional.Excellent spacious room, clean and well kept.Very good food in the restaurantLovley lawn and pool are, huge gym

Clean hotel and higher end for Zambia

The staff are all in the corrupt industry and working for the cartel.

I liked the traditional Food and the Gym.I also liked the Taxi's which are available just outside the hotel premises.The Gym has adequate equipment. and there is an an aerobic studioThe check in was fast and efficient they were ready for us.

The menu on the little Boards for Breakfast are not a good idea, as well as the Dinner menu on the Board.

Perfect location for business visit, Spa was under renovation at the time of the visit and staff could not advise on alternatives. Best customer services in Zambia but definitely not to UK standard

Spa not working, no hair dresser on site and staff not proactive, they could suggest mobile therapists…

Breakfast, size of the room

I was charged an extra of USD 40 for a service I did NOT order, NOR was provided with: a transport from the airport. Despite several urgencies the before the last day - in the morning, around lunchtime and 9PM, promises wer made by the receptionists to handle the case with their manager and put the amount of USD 40 back to my card. Again reminded at 5AM the day of the departure, again promised to get refunded. It yet to happen. (BTW, at least another person travelling with the group was charged the same way.)

Excellent location, average Wi-Fi speed, front office staff make you feel like you are begging for service when checking in but the rest of stay was great and breakfast waiters were very good too. Aircons don't heat and first night was cold but was given an extra blanket which was very helpful.

Location, breakfast, waiters/waitresses, security at the car park and free drinking bottle water in the room.

The location and the comfort. Professional staff and delicious food.

Everything was so good

The rooms were really nice and spacious. The staff were very helpful.

Internet was patchy.

Awesome experience, the hospitality, food and staff were just on point. Sure visiting again.

The decor and structure of rooms of the newly renovated hotel

Nil

Location was very quiet and peaceful. Felt safe.

The pool was under repair when I visited which was not ideal. The hotel did not inform me ahead of time.

The breakfast had a good variety and well served. We do not drink perculated coffee but prefer Egbert, Nescafe and Jacobs instant coffee.

Insufficient cupboard space for hanging clothes.In the room, there was insufficient instant coffee and milk.

The breakfast was very goid. My only comment is on the bacon, as only streaky bacon us served. I prefer the less fatty option.

Great location

Brand name

Not worth for money.. Food was not as per expectations

Breakfast andcstaff

The room was spacious and had everything I liked.

non.

Friendly staff

The gym was closed at the time when I was at the property.

Food

it’s beautiful

It’s beautiful decor very traditional and a bit of modern