Neelkanth Sarovar Premiere

the location is central and the property is clean. our room was fantastic facing the city. the pool is amazing the food is world class. This is a place like no other.

The staff are friendly courteous and very respectful

This place is amazing. the staff are great they are always polite and helpful. It’s a very clean hotel. our room was always clean

The layout is great. the pool side is always relaxing

Staff were friendly and always there to assist, SPA is so nice and the therapist very professional, the local food was also delicious.

Nothing. There has been a series of egregious incidents during my recent stay at your property, which collectively amount to severe misconduct, harassment, invasion of privacy, and gross negligence Destruction of Personal Property Despite clear care instructions, your staff irreparably damaged my personal property – specifically Gucci dresses valued at approximately USD 15,000 – by failing to follow the cleaning directions and garment care tags. Invasion of Privacy and Harassment Following my complaint about the damaged dresses, 4 service staff members (3 of them male) entered my room without consent and demanded that I count my personal undergarments in their presence. This was an appalling invasion of privacy, in direct violation of the dignity, safety, and respect owed to a paying guest. This is just one example of repeated behavior. Public Humiliation and Misrepresentation I was verbally disrespected in the hotel lobby, where staff a day before confirmed “booked my stay,” and, upon my return from a day-long trip, the Assistant Manager – falsely representing himself as the GM – said I do not pay my bills,refused to connect me to the GM, shouted at me in front of guests, and engaged in conduct witnessed by an independent legal advisor present in the lobby Chemical Exposure and Inadequate Remediation Prior to this, staff sprayed chemicals on the floor that permeated my room, creating an unsafe environment. The proposed “solution” was to spray perfume over the affected area – an unacceptable and unsafe practice. Breach of Confidentiality and Business Interference Instead of addressing my concerns professionally, staff unlawfully interfered in my private business dealings by demanding the phone number of a potential partner (a complete stranger) and disclosing details of my stay. This interference directly caused the cancellation of a pending business partnership, resulting in measurable financial and reputational damage.

continued: Unauthorized Handling of Personal Belongings Without my permission, staff handled all of my belongings in an attempt to move me to another room. During this time, the same Assistant Manager, Brij, ordered me to “sit on the couch and shut up” – conduct that is both abusive and unacceptable. Financial Misconduct by Staff I was solicited by staff to lend them ZMW 2,000, which has not been repaid. This is wholly inappropriate and constitutes harassment and financial misconduct. Pattern of Disrespect Despite Significant Patronage Over the course of one month, I have spent close to USD 30,000 at your property, including thousands of dollars in staff tips. Despite this, I have been subjected to sustained mistreatment by staff, servers, and management.These actions collectively constitute: Breach of the hotel’s duty of care to its guests; Multiple violations of guest privacy and confidentiality policies; Harassment and humiliation of a guest; Unlawful interference with business relationships; Negligence resulting in substantial property damage.

Clean, modern, good location, friendly and helpful staff.

Perhaps it’s time for a little electrical upgrade — air conditioner vent makes whistling noises at times; light switches occasionally do not work smoothly or lights just flicker off and have to be turned on again (but sometimes don’t go on). Short circuit? So maybe a top to bottom electrical check/repair is in order.

All was great, thank you to the entire team, starting from airport pick up, housekeeping, check in, restaurants. Congrats on the good service

I loved the hotel staff, cleaners as well, very helpful, and quick to assist with all requests. Super clean facilities as well.

The rude Chef on the ground floor restaurant and some guy who seemed to be a manager, always standing on people's heads and too loud. And not delay when you want to pay or order.

Comfortable beds, wonderful wonderful staff

Dirty dirty dirty dining area. They don’t clean up the tables and floor before the next occupants sit. Quite disgusting.

The room was spacious, clean and comfortable. The staff were very polite and friendly.

excellent breakfast with good variety and the chef was very accommodating in food our my own choice the dhosa was excellent

nothing not to like

Thé breakfast was amazing with a lot of variety. The rooms were very big comfortable clean and had all amenities

Thé spa was fully booked and catered more doe outsiders than the hotel residents

The Indian cuisines were delicious and all staff were very supportive. Nice place and ambiance was also very good.

The spare mattress and bad if would have been more better than overall experience could have been great

Location, spacious rooms

Pool very cold, my sons fell sick.Requested hot milk for my kids, took 40mins to bring after 3 phone calls of begging.

breakfast was very good . & very good spa, great massages by Kiran.

The facilities and staff were very good and would come up to me as soon as I called for them.

The balcony area space was so small.Also,there was not much variety of food for breakfast.

Good facilities and nice environment

There were some issues related to 5 star hotel like not providing information about the price of the services without providing them and the key wasn’t working for many times - amongst others

Location, cleanliness, safety. Extra gesture's like welcome gift, foot message and afternoon snack.

Amazing staff and beautiful welcome at the airport with the added bonus of wifi on the journey to the hotel. The staff are some of the best in have ever encountered.

The breakfast was fantastic. There are so many options to chose from and the noodles, omelet, dumplings and pancake, you could freely order have been so tasteful. We enjoyed every morning spent at the breakfast buffet. The staff was always polite and attentive. The room was very clean, spacious and we could make good use of the kitchen and washing machine.

A little bit more equipment in the apartment kitchen would have helped us (a sharp knife for example or a bigger pan). But honestly, this was not really an issue for us.

The pool area ,scenery is beautiful nd the live band excellent ,the place is really clean

Was told my room doesn’t come with breakfast but when making my booking online that information wasn’t given .and needed to pay extra 30 usd