Palla Boutique Hotel

The staff were very sweet and did their best especially Jackie at the front desk

The property is very basic and not as advertised as a four star. The rooms lack a full length mirror and no air conditioning making the summers unbearably hot. There is a small fan that is provided but doesn’t help to appease the heat

I loved everything about this Hacienda style boutique hotel including the rooftop pool / lounging / breakfast deck with a beautiful view of the mountains!A robe was promptly delivered to my room without asking - I had simply asked about the pool hours. Exceptional service!

Staff were incredibly welcoming and helpful. The building interior and our room were beautiful (room 505). Sitting on the roof top terrace (with hummingbirds flitting about) for breakfast was an absolute delight in the morning. Lovely view of Misti, and the other mountains as well. Even saw condors one morning. Its only two blocks from the plaza was perfect. Being November, we had the hotel pretty much to ourselves. Only a handful of other guests. They even made us breakfast to go on our final morning as we had an early departure. Did not use the little roof top pool but I imagine it would nice on a hot summer day. Highly recommend! Best time to go to Arequipa.

Our window and door both opened onto the interior courtyard as is very common in these lovely hotels. The only issue we had was our room got a bit warmer than I like it at night and the only way to get any air flow was to have both the door and window open while we were awake in the room. Having just the window did help a bit though. As we were there for Halloween on Oct 31, on that one night of our 4 night stay, we could hear music from a place down the street until the wee hours, but I’m pretty sure that was the case for anyone in the whole city as this city takes Halloween seriously! But the hotel is so lovely, it was worth it and all other nights were so quiet being November.

Good location close to the city center, restaurants and cafes Beautiful view for breakfast

The door is locked from the inside always requiring a staff member to open the door to the building

Beautiful place. Close to Plaza de Armas, the cathedral, the monastery and alpaca de mundo! Many dining options close by. Comfy bed. Exquisite bathroom. Beautiful roof top terrace.

Is a very nice boutique hotel closed to the center the staff keep the hotel clean great facilities excellent rooftop

Location, service, and the AMAZING view from the rooftop. Also, the food was excellent.

My room was lovely, but noisy. Some furniture pads under the chairs on the rooftop would stop the scraping from being heard in the room downstairs.

The room was spacious, clean, and the bed was very comfortable. The breakfast in the morning was outstanding.

Breakfast on the rooftopLaundry serviceStaff helpfulness

We were given a room in the underground which was really cold night and day.

Fantastic, real boutique hotel. Great roof top breakfast. Fantastic staff. Clean, comfortable rooms.

Centric. Safe. Friendly. Bedding is amazing.

Very modern facilties, excellent view from rooftop, staff were pleasant

Room wasn't big but didn't need to be. Staff lovely, whole place run like clockwork. Everything very stylish. Location great being just a bit out of main square, super quiet. Great having fridge for a change and with not too expensive beer, etc. It was so lovely that gave us a wee snack pack as we left.

Would have liked one big duvet rather than 2 smaller German style thing. Tonic in fridge?!

Splendid location in Peru's most boutique town center. In walking distance to everywhere. The staff were very helpful in recomending a reliable tour agency for a visit to Colca Canyon

breakfast was good but not quite up to the rest of the experience. On our last day we went early for breakfast but still almost issed our tour because service was a bit slow.

The hotel staffs are friendly and helpful. Specially a young lady who helped me with my luggage to the Uber which parked a few blocks away from the hotel. I forgot to ask her name and I really appreciate her help !The best part of this hotel is the view from the rooftop terrace. You can see the mountain and the city from there. It's nice to have a drink early in the morning or at night. The decorations in the hotel is elegant and beautiful.

Maybe it was my misunderstanding, I booked a Comfort King Room which I thought it have a balcony facing the inner courtyard of the hotel as the picture they showed on the booking. Unfortunately, the staff told me the room which showed on my booking was occupied already. They have only two of that room in the whole building if I remember it right. The hotel put the glass bricks in stead of a window in the bathroom. It was noisy when I open the bathroom door to let more light in.

The hotel is even more beautiful than the pictures and located 5 min walk away from Plaza de Armas.My room was very comfortable and had a big bathroom. Everyday the staff left water bottles and were always very kind and supportive.The breakfast was delicious and well worth the price.But the best part for me was the view from the terrace/ restaurant. I could look at the volcanoes for hours. This was the reason I chose Palla, but in all the rest it delivers too.There is a room for storing luggage and it is possible to have lunch and dinner at the hotel.I would absolutely recomend this hotel.

The only downside was the breakfast's staff dificulty on the morning the terrace had more guests, forgeting the orders and bringing everything requested at a very slow pace.

Staff is very nice, they went out of their way to save a forgotten airpod in the room and returned it to us. Rooms are comfortable and clean.

The hotel is clean, deco is great and staff is very helpful. Location is not the closest to plaza de armas but still good. We didn’t like they asked us a high price for early checkin (more than what we paid for the night).

Great service and location. People are very friendly and the prices in the restaurants are affordable. The room has enough space and the terrace is nice and sunny.

The lights in the room are not very cosy. Also a window would be nice.

Centrally located. Friendly staff Excellent breakfast with a view of the volcano