Wyndham São Paulo Berrini

Nice hotel and nice staff and very attentive

Smell in bathroom. I told staff but did not improve.

Hotel is under renovation. Rooms are Nice, but there is construction work going on that makes it really loud throughout

The room has a comfortable size, bigger than most in the same category. A king size bed makes a difference when traveling with kid.

I had a very uncomfortable situation at the hotel, I ordered an ifood and asked the restaurant for plates and cutlery, and to my surprise, they charged me for using them.

The location was good, the room was nice and the breakfast was very good

Outside of the regular, it was pretty bad. While the page claims it has, as an example, an electric kettle, none was available. When I’ve requested a bigger coffee cup to the staff, they’ve claimed all that was available in the room was standard and nothing else was available, so I had to ask the restaurant, which was a contractor service and not guaranteed by the hotel, if they had one available. I’ve received a delivery, but none of the staff could bring it up to the room, so I had to go downstairs to get my delivery. Additionally, the maintenance was pretty bad, my shower was broken, it could not be moved from very near to the wall. Every additional cost was very expensive. My check in was set to 2PM, but my plane arrived early in the morning, so I’ve requested an early check in. To my surprise, the cost was over what I had paid for a full day! When the staff was asked about a late checkout, the price was even higher! Finally, after my early check in, I went downstairs to have my breakfast, which was included in my stay for free and, another surprise, even though the early check in was pretty much the same price paid for a full day, breakfast is not available for early check ins, and that was not mentioned before I had paid for the early check in.

Location and friendly staff

Language barrier

Well located and comfy

The view is not so good even on higher floors

Location

Staff were a little cold and unfriendly, corridor to bedrooms could use an upgrade felt dark and like a prison wing. When we asked to borrow a knife and fork and plate we were told of a charge of 8/ 10 reais per piece. absolutely absurd and very unpleasant

Location, beds and rooms are spacious

Maybe rooms needs a renovation but they are pretty confortable Personel at restaurant are kind of disorganized, I waited 30min for a pancake. Please consider to include gluten free options and veggies alternatives.

The room is uncomfortable, the noises are very annoying, the sheets are polyester, and the breakfast is very poor

The room is uncomfortable, the noises are very annoying, the sheets are polyester, and the breakfast is very poor

Location

There was no reservation when I arrived. Staff had to look to alternatives. Really disappointed with booking.com

Location, staff in general

They took too long at the parking car, staff seemed lost, didnt pay atention, getting the wrong car. A big mess.

location, room, staff

there is not concierge,

clean and modern room

restaurant is not greathalf of the team members seem to be bored and not involved. A bit more of English skills in the restaurant would be good too.

I liked the location and the fact that we not pay for parking the car.

The cost benit is not good, I consider a high value against an hotel that looks old and not so good maintained.

location, cleanliness and staff attention are excellent!

The air conditioner in the room was quite noisy and blew directly over the bed - control quite complicated to figure out.

Room had a good sizeBreakfast was good

they didnt clean the room or changed towels 2 days I stayed 5 nights

Passable

it's too noisy for my room 1402，the baby cry，the people walk around，this is the first time I didn't sleep well here，unhappy for this time

Rooms are wide and linen OK.

Bathroom needs urgent update old and with mold in the corners. I arrived late at midnight I took a shower just to find there were no towels in the room at all.

Breakfast and location

Bedding and towels could have been better, specially the towels because I felt like I was drying myself with sand paper.

the bed very comfortable and good breakfast

like a old building