Mercure Sao Paulo Paulista

Ease of being a guest

WiFi and TV service. Gym was low quality and worn

the location

small room, very small bathroom and old gym equipment

Location and staff

Just to lifts, so it takes a while. Area for the breakfast is small for the amount of guests.

Good proximity to Paulista Ave

Our sheets were dirty. Our drain was clogged.The concierge told us we needed 45 min to get to the airport and we needed 1.5 hrs and almost missed our flight

Great location, great breakfast.

The room was not clean and the bathroom was even worse

The location

The bedroom feels too unwelcoming, the breakfast was okay but could have had more variety

Location is very good. Staff is explendid. Bedroom is clean and confortable.

The restaurant was in maintenance and the provisory place looks like a meeting room with no windows.

Room comfort and cleanness were good. The staff were gentle and friendly. Mostly helpful.

Breakfast was really disappointing. For the name of hotel and the level of quality it sells, the breakfast looked "hostel" like - the kitchen itself was sad and the options were very limited. The gym was also "just to say it has a gym" style. 3 machines and actual no space to even move around.

Location to Paulista Avenue, friendly staff. Even though it was a struggle with the language, the staff still assisted with directions to get around the city.

Nothing at all

not much.

I was over charged upon checking in - basically the front desk charged me three times more than was listed - the next morning the new front desk person apologized and promised to return the expense - which has yet to happenUpon check in I was also told that the hotel was full and I could not have the room I booked, had to have a single bed room. Then was given at first a key that didn't work, then a room (at 8pm!) that was completely unclean - bed sheets all over the place, dirty towels on the floor. I was then given a double bed room that magically appeared, which was cleaner, but had dirty towels inside the closet and the floor had specs, the window didn't fully close, no option to adjust the air conditioning. ! I happened to see the service elevator while trying to find the stairs, and it was awfully dirty. All in all, an unpleasant experience. I have stayed in other Mercures before, and had good experiences. But something is off with this unit.

The breakfast was affordable, and the meals were tasty. I loved the location as it was walking distance from shopping areas. The artwork helped with the aesthetics of the space The bed was divine! Staff was extra friendly. Transport was very easy to access.

Needed a wider variety of the breakfast or change the offerings daily or every two days. Why not offer some local meals on the menu like pastels?

Accesible and practical. The staff was very gentle and helpful. The breakfast was good and a large variety.

The rooms were clean; however the halls are shomehow dark.

I was travelling from South Africa. So this place was good for resting as well as the food options were amazing and fresh. Check in was smooth and the staff were friendly to me. Room was comfortable and cleaned everyday.

Staff were very helpful even though not all of them spoke English very well. Not an issue. The Location of the hotel just off Paulista was fantastic.

It would have been great if there was body lotion/cream in the bathroom of the same brand as the shampoo and conditioner. The Mercure in Rio de Janeiro had the lotion and if was great.

- The staff was very kind and efficient, especially Arthur, the person working at the reception. I had a problem with my room and he we helped me finding another.- The breakfast: not huge but offered everything we need. The buffet looked clean, well organized; fruits were fresh, good selection. Breakfast room was large enough and clean.

Almost all the rooms have the bed in the middle, with the desk behind it. Looks awful and takes the whole espace of the room, making it look crowded, unorganized, awful…

Breakfast was great - huge variety present. Amazing location and felt very safe walking around this area as a solo female. The room was super comfortable - with amazing friendly staff

Great location, excellent room with comfy bed. Staff were excellent especially with my poor Portuguese speaking skills.

Clean and comfortable room, very good location.

Bathroom sink and shower were slow to drain

Front desk is very helpful Breakfast is decent(but gets crowded)

Rooms (specially the bathrooms) were outdated for the price

Location! Clean and big room and bathroom, Nice setup for work, has cables near desk and bed. Has snacks ( not free ) and good restaurant in the hotel.