Golden Tower Pinheiros by Fênix Hotéis

I appreciate the hotel receptionists, they made alot of effort in making sure that my stay in Brazil is comfortable. I am especially thankful for the receptionist and hotel employee who assisted me beyond there required job assignment.

I highly recommend this hotel to anyone staying in the metropolis of Sau Paulo. It is clean, affordable, next to the famous vida Madalena and most of all amazingly professional and helpful receptionists.

The room was clean and the bed has good

Noisy hotel. Noises and light leaked through the doors.

Just felt like an outdated hotel. Uncomfortable bed

No hot water

Excellent location, the food was nice as well.

The shower water is not the best. They can do better than that.

The location is convenient.

For a stay of 4 nights I do expect to have my room cleaned everyday and it was not like that, I requested to put together beds, I have to do it myself. There was a lot of noise at night. Some of the staff were very helpful but some not.

The workers were above and beyond to help!! Nice people . Rodrigo was great.

Just the mattress was too soft, but not uncomfortable

Comfortable beds, good breakfast, convenient location in Sao Paulo, easy walking distance from a lot of good spots.

The wifi didn't work in the room, the staff was aware of this but didn't seem to care.

The hotel has comfortable beds.

The wifi did not work in my hotel room, and the hotel staff was aware it was broken, but said there was nothing they could do about it. This meant I was unable to do any work from my hotel room which made it a very bad choice for a business trip. Additionally, the room key cards would stop working constantly, sometimes twice or more a day. When I asked the staff about it, they said they knew this happened a lot. This made it very inconvenient as you often had to go downstairs and wait in a long line to get your key card reactivated.

Good location depending where you are going Good breakfast

Rooms are ooooold like really outdated. And look more like a cheap hotel per hours. Towels are in plastic bags, there are signs everywhere in the bathroom and metal things are color faded.Rooms need a serious upgrade.

Breakfast. Hotel room. Location. Service. Bathroom toiletries. Gym.

The air conditioner was dripping

Rooms were spacious and clean . Breakfast was excellent . Staff were friendly and helpful .

The bathrooms need to be renovated .

So, in general terms, good. Re Staff, some were not amazingly nice but Id say the MAJORITY were extremely kind and helpful so please if you are reading this I do appreciate loads you took good care of the belongings I forgot in the safe box til I got a chance to pick them up. Also a shout out to the staff who helped me with a disposable fork and sorting out payment of a beer.

However bare in mind: location is OK but not amazing, I wouldn't walk alone as a solo female at night, but that's mostly all LATAM big cities (despite being in Pinheiros, but Pinheiros is big). Then, it felt like an 80s hotel, so for a few bucks more I might have a more pleasant stay somewhere else I thought. For a 4 star hotel really few amenities. I had to ask for a iron at reception. I was expecting one in my room.

Location, silence, breakfast and comfortable room.

Room without individual ar condition

The hotel was well positioned to get to the areas in Sao Paolo that we wanted. The staff were wonderful and friendly.

The hotel is clearly getting passed its best and feels very old / run down. The room smelt fusty. We only stayed one night which was all we would really have wanted. When compared to all other hotels we stayed over our two weeks in Brazil, this one was noticeably the least nice, breakfast was particularly less good in terms of quality and range of items.

Nice room. Great view. Lots of space.

The breakfast could be improved.

Safe hotel in a good neighborhood.

Need renovation.

The service at the restaurant for dinner and breakfast were nice. Food was good too, and prices. Room was comfortable.

Check in was completely unflexible. I arrived just one hour earlier and they didn't even bother looking if there was a room available.Has a tiny gym on the rooftop and a sauna, which were dated but did the job.

Breakfast was good, new coffee machines were good. Good variety of fresh fruits, protein, breabs and cakes, fresh juices

There could be " no sugar" or "no sugar added" options

Nice location but just that

Super old rooms with mold. I am surprised it is considered a 4stars hotel

Comfy beds and great location. Staff were helpful and stored our luggage all day.

The towels and cutlery were wrapped in plastic which we thought was wasteful and unnecessary. Breakfast was disappointing.