Renaissance Sao Paulo Hotel

The location in a good neighborhood was excellent. It was easy to get a taxi or uber from hotel. The staff from front door to front desk to room service was excellent. ESPECIALLY BELLA at the front disk on my check in. Excellent English, very helpful, kind. Bella needs a raise.

Good, should be better.

There is nothing for kids. The swimming pool is not heated , it was very windy.

Beautiful property, helpful staff, and a delicious breakfast! The spa and other onsite amenities were also incredible. I used their transportation services several times and it was a smooth, safe, and comfortable experience, which was important to me as a woman traveling alone.

There was a power outage one night that was a bit concerning — a short event overall, though. The hotel was also very expensive, but I can see why considering the location, design, and amenities.

Amazing staff , welcoming environment,amazing restaurant ,made me feel like home, we had problem outside the hotel and the staff rushed to help us out ,big love to Marcella,Stefani,Cadu , Carter, Igor

Nothing ,everything is more then great

Perfectly located, friendly staff, very clean and comfortable. Good value for money

Beautiful hotel, excellent facilities especially gym and breakfast. Extremely helpful staff

No complaints

Firstly, if I’m paying over $500USD/night do NOT force me to sign up to Bonvoy and give you my personal information just to have access to the internet. Wifi is a right, not a privilege. Stop pretending you’re doing me a favor by letting me use it. Second, charging for water in the room? Seriously? Even at lower rated hotels it’s complimentary. What’s next ? Will you start charging for soap? It’s Greedy and it alienates your guests. Finally, thin walls means I could hear every crying baby, running tap and hallway conversation. I would rather sleep in the street than pay to stay in a Marriott ever again. The next time your so-called marketing team sit down and plan your business strategy how about starting from the guest’s perspective rather than scheming for ways to nickel and dime them and annoy them. You don’t deserve to call this hotel a five star hotel. I’ve had better experiences at 3 star.

Firstly, if I’m paying over $500USD/night do NOT force me to sign up to Bonvoy and give you my personal information just to have access to the internet. Wifi is a right, not a privilege. Stop pretending you’re doing me a favor by letting me use it. Second, charging for water in the room? Seriously? Even at lower rated hotels it’s complimentary. What’s next ? Will you start charging for soap? It’s Greedy and it alienates your guests. Finally, thin walls means I could hear every crying baby, running tap and hallway conversation. I would rather sleep in the street than pay to stay in a Marriott ever again. The next time your so-called marketing team sit down and plan your business strategy how about starting from the guest’s perspective rather than scheming for ways to nickel and dime them and annoy them. You don’t deserve to call this hotel a five star hotel. I’ve had better experiences at 3 star.

The staff was amazing. The navigator lady was extremely helpful..

The internet had issues but was fixed later

The size, the space, the decoration, the cleanness, the people!

The bathroom. Horrible. After every shower, the bathroom was flooded.

The property itself is stunning—beautifully maintained, spotlessly clean, and designed for comfort. My room had an amazing view, which made every morning and evening feel special. The attention to detail in cleanliness and upkeep was impressive, making the stay even more enjoyable.

Location and Breakfast

The air conditioning didn't work. The towels were old and worn.

Spa, installations,Bar, restaurantExceptionnel

Great staff and services. We forgot some clothes in closet and checked out. When we went back to pick up, the hotel staff had everything on hangers and covered nicely!

Everything was perfect. The location is very convenient, all members of staff were nice, always ready to help, the room was clean, check in and out were fast and smooth, they even allowed me to check out a little later. I not only recommend, but will certainly stay again next time I go to Sao Paulo.

nothing really.

The location was wonderful.

The staff were disorganized, and each one said a different thing for the same problem. I had to explain the same thing twice to each one of them.

Staff, Very clean, Excellent breakfast

Situated in the central area, safe, very good hotel equipped with everything you need!Clean rooms, excellent bathroom!Walking distance from shopping centre

No such

Service, stuff, facilities, location, restaurants

Noisy room, old building and no good noise insolation. King bed mattress was old and uncomfortable. Same for pillows. 5* star hotels I experienced before have much better matresses and pillows. Sleeping experience should be one of the top priorities for any hotel

Ground level that includes, lobby, bar, restaurant is newly renovated and stunning.

The actual rooms are shockingly old and outdated. They are aesthetically so different from the lower ground spaces. Our bathroom 'vanity' was made up of a poorly made movable piece of wood which was to hide the shoddy plumbing work. The carpets have an old stench, it is unfortunate that I was actually slightly glad upon check out purely because of the old carpet stench.

Gym area and location

For the price -I feel bottled water could have been provided in room.Room was not cleaned properly -We found a used bottle of shampoo from previous guest in shower .