Pullman Sao Paulo Ibirapuera

Bed & Bar & Parking

Really dirty floor inside and outside the room

Location and breakfast

The tv wasnt actually smart, even with the ad saying so. It was not offered any room or service upgrade.

bed was comfortable concierge was helpful

check in was very slowtoilet flush was broken

Absolutely fantastic gym, 24/7 and lots of options!! Restaurant downstairs is also decent.

Quite expensive & rooms are somewhat small.

The breakfast buffet offers a wide variety of fresh options. However, the hotel's size and guest volume lead to challenges with restocking. For example, skim milk was often unavailable, and popular Nespresso capsules ran out early. Arriving after 8:00 AM meant a limited selection of coffee.

This hotel is better suited for large groups than individual travelers. It caters primarily to airline crews, student groups, and organized tours, with services and amenities designed for their specific needs. As a result, individual guests find a lack of personalized attention and flexibility.

They gave me free room upgrade and I got leather slippers to take home for free - it was similar to Havana slippers :)) The food was very nice...

The hotel is a bit old.

Breakfast

The check in took 40 minutes which is a long time when one is tired. The receptionist then changed out room. The de luxe room had no similarity to the advertised room. Fortunately there was another receptionist who upgraded the room but it still it had no similarity to the picture on the website. People’s meals were left in the corridor all day. The steps to the swimming pool were dirty. The bathroom was too small.

Position near the park. Comfy room. Safe.

Could do with a coat of paint in the corridors as the black paint is patchy and scuffed and there was mould in the shower glass track that smelt a little.

Gym and staff

Old rooms

Large hotel in a central location for São Paulo. The gym was large and open 24hrs. I chose a basic room due to the great 90’s styling / architecture. The room was well appointed and I loved the late 20thC styling. I hope the hotel keeps some of these rooms and doesn’t refurbish them all, as the new rooms look bland and generic, very footballers wives. (if you know, you know) a lot of Cabin crew from different airlines stay here, so great people watching at breakfast!

The refurbished areas of the hotel are very questionably designed. They huge inbuilt sofa seats in the restaurant where the seat back reaches the ceiling. I mean what was the person thinking when they made them! The dated areas are way better and contain great design details.

The gym was very well equiped and cooled, the staff was helpful, the water pressure amazing

The rooms were old, furnished and equiped in the 80's and smell like the 80's

The hotel is good for a one-two night business stay. good choice for breakfast. close enough to old GHG airport.

indeed nightmare to reach the hotel during rusj hour. But it is common for SP

Location. Close to both airports in São Paulo

Some amenities like coffee machine were not adequate

The hotel is very well located and this is its main advantage. It's just 8 minutes by walk from Ibirapuera park, which is quite a central location in São Paulo. The staff is very welcoming and supportive. They really have an outstanding professionalism. By the other hand, the hotel room was looking a little bit old and lacking maintenance for a so-called 5-star hotel. The wall painting was worn, the closet doors were misaligned and hanging. The minibar was quite complete with many different snacks and beverages available. The restaurant was quite nice as also the hotel bar.

The room had some minor problems, like worn painting, old closet, lacking basic beauty devices, like curling iron, and my towels were not changed for my whole 5 days stay. This is quite disappointing for a 5-star hotel.

breakfast is normal, not so much choice but staff are all very nice and helpful.

The first day experience was really bad. When I arrived there, I found my room was not even cleaned. A lot of garbage left from the previous guest. The next day when I went out, I put the sign on the door to ask for cleaning in the early morning. When I came back noon time, it was not cleaned, so I called to ask for cleaning, but I came back again around 5pm the room still was not cleaned. I called again and had waited for more than one hour and finally saw someone. It was late, so I just asked her to clean a little bit the washroom and change the towels. I do not know why it was so difficult to get some service, I had to call several times and still get ignored. Maybe they were too busy, so I tried not to bother eventually.

The room was spacious, well-decorated, with enough amenities expected from a 5* hotel. The room service was convenient. The check-in-check-out processes were done smoothly. We received a late check-out for 2 hours which was really appreciated.The restaurant was serving high-quality food, with a great service.The breakfast was a highlight, nice diversity of food, fruits, cold cuts and breads. Everything was fresh and high quality.

On the check-out date which coincided with Mother's day, no table was available for the hotel guests to have lunch or even a light snacks (all the tables at the bar and restaurant were assigned to events)! That was a little out of ordinary. In rush hours, getting a taxi from hotel to anywhere in the city was with a long delays.

Location & Late checkout

Very old run down business hotel, to be fair, 3 Stars at best

The breakfast was excellent, as was the restaurant for dining. The staff were very helpful. I liked the bottled water left every day.

The first night, we were assigned a room that had strong solvent smells. The next morning I asked to change rooms and was accommodated quickly. However, the staff knew there was a problem with artists working on the first floor, and still put us there.The location was convenient for us - very close to the marathon at Iberapuera park which we were visiting . However, I would have liked to stay at a more upscale neighbourhood - a little scary to walk alone. The restaurant had delicious food, but the music level was too loud for my tastes (hey, I'm old)...

Breakfast was amazing and the gym

The pool was too small.The usb wasn’t working on my room and I had problem at the beginning of my stay to change to another room.It was frustrating a 5 star hotel USB with poor quality and not working.I rang reception and the ladie ask me to buy one charger I ask to change to another room and after a bit of stress I got it.

Functional business hotel close to the Ibirapuera park. The breakfast is good and the restaurant has some interesting dishes (e.g. steak tartare). Although the hotel sits next to the highway, we didn't heard the noise of the street in our room on the 10th floor.

Service can be sometimes very slow in the restaurant.