JW Marriott Hotel Sao Paulo

The property was extremely beautiful and the location was perfect for the activities we had scheduled. Very luxurious decor and the granite throughout was stunning. The restaurant was gorgeous and the food amazing. We ate at the bar a few times and food was excellent. The drinks were excellent too! The rooms were quiet and beautiful - we slept so well!

The only thing we would say needs improvement is when ordering drinks by the pool, it took 1 hour to get our drinks and the order wasn’t correct. We noticed others were experiencing the same that day.

Great facilities, great decor. Weird region of São Paulo to build a hotel in, but convenient if you need to be around those parts. Breakfast was very impressive - felt like 5star hotels in China.

Staff need more training

The rooms are spacious and very clean, with a comfortable layout that makes for a relaxing stay. The staff were friendly, helpful, and always welcoming. The SPA facilities were excellent — well-maintained, relaxing, and a real highlight of the stay. Overall, everything was quite good, and the experience met expectations in every way. A solid choice for a comfortable and enjoyable stay.

For the high rate charged for a single room, breakfast should be included. Also, the fridge in the middle of the room was quite noisy at night, which was a bit annoying.

The hotel design is nice

The staff is non professional!!English language very poor! They charged me double with my card without telling me even ! You have to be careful!!

I enjoyed most the Bar of the Hotel, at night it was Blues night and the band was great, and the attention, food and drinks were the best.

Very nice hotel, helpful staff, the rooms are clean and comfortable and it is good located to a big Shoppingcenter.

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Modern, great service, clean. Spacious and elegant.

I traveled from Calgary, Canada for work to Sao Paulo. The location is great. It's far away from downtown, but you don't want to stay close to downtown Sao Paulo for safety purposes. All the great restaurants are close to the JW Marriot. The pool area is great and the room is very clean and modern. The staff is very friendly and helpful.

Lounge

1.They charged me 70R$ for a coffee room service!!! Crazy 2. They lied about city tax and changed the price every day up to 135 r$ which is too high!!! 3. Most of them are incopetant

Very clean hotel! The bedroom was pristine and had a lovely overall smell! Bathroom was really clean and comfortable! Apart from this the entire staff is polite and attentive! Special mention to the lady that works at night at the front desk (unfortunately I cannot recall her name), who gave me complimentary access to the exec lounge because I had just had a horrible experience at another hotel.

Only thing I’d like to point: It was impossible to cast from my phone nor my iPad to the room’s TV.

This hotel is fantastic in every way. Beautiful design. Comfortable, spacious rooms. Great food options. But most of all the excellent staff. Especially the concierge Sergio who was incredibly helpful with restaurant recommendations and securing reservations.

Modern accommodation and gentle staff.

Restaurant for dinner quite disappointing .

everyone was kind. it's clean.

light turned off many times because the hotel decided to do some kind of maintenance at night, and i got trauma. i hope my notebook is fine, and didn't get burned. from my room i was able to hear trains passing by.

Perfect food and drinks. All staff was very helpful and friendly. Super quality and very clean. Nice massage.

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the room was clean and comfortable

the pool was not heat enough for a cold day. the menu of the pool was poor

room was great.

breakfast and staff working at restaurant were not good.

The service was superior from the moment we arrived on the site. The valets were amazing. The reception was amazing as well. Because it was our wedding night, our room had been upgraded and we were treated to Champaign and a delicious cake. We arrived later than we expected. The Champaign was no longer cold. The valet had that exchanged immediately. The room was beautiful in every regard, furniture, appointments, lighting, every little detail. Breakfast from room service was o credibly prompt and delicious! I can not thank and appreciate you enough for the experience. The lobby was so incredibly beautiful as well. The hotel was quiet and the bar tender was kind enough to take some pictures for us in there lobby too.

I wouldn’t change anything

Amazing hotel.

They could improve the restaurants

Great design and atmosphere

Hard to access Main Street

Service was great.

Nothing, great staff and lovely rooms.