Hotel Heritage

The location is very good and the staf of the restaurant was very friendly and helpful and some of the staff of the lobby. Most of the staff at the lobby is not helpful and not friendly at all.

One of the most unfriendly hotels I have ever stayed however some of the staff was very nice. Some of the staff are not willing to give any information or are not nice spoken or helpful at all. When calling for transportation some will only call the taxi that they work with. Those taxi can charge much more and take longer routes. One of the taxi drivers charged us twice the price for the ride. They also tell you the card is not accepted and you can not immediately check is you have been charged. Make sure you have the uber app and request your own transportation.

I’m a touring musician and I come through town often to play shows…it’s my favorite place to stay at in São Paulo, I love the neighborhood… the hotel is chill and has a lovely pool and sauna…

The location was great. The room was small but complete. Staff was competent and courteous.

There was very heavy perfume in the lobby and common areas that was overpowering and difficult to tolerate. I also had an allergic reaction to the sheets and was forced to sleep in my clothes. In general, they use very heavy perfume chemicals.

Location to reach points of interest around the city, with many nearby restaurants to eat in evening. Breakfast was also good, offering diverse choices.

You need to ask for a safe to be put in room, lighting is poor, the key deactivated and I had to walk down 10 floors. Pool is very small so wasn't motivated to ask for towels at desk that you have to return within an hour.

Great location in the city. The hotel has some fantastic amenities available, including a fantastic breakfast. Our room had a balcony with a view looking out directly over the city. Great restaurants and other attractions nearby!

The room is quite small, smaller than the photos may indicate. But it was very comfortable and clean, the staff was very kind and the location was great!

The beds was comfortable, the room was quiet, the location was great for me, and I enjoyed the sauna.

The morning buffet was very nice, the room was clean and the indoor pool was cozy.

The sauna was incredibly cold. After asking the staff for help with turning on the sauna, they said the maximum temperature it could go was 60 degrees. However, the sauna would seem to turn off as soon as it reached 60 degrees and it would stay lukewarm.

Vegan options in the breakfast! s2

The first room was very small, then we paid a difference to change for a bigger.

I loved the hotel, very clean and had all the amenities. Plus it was in such a cool area, I walked around all day and night and had such a wonderful time, I will definitely be back!

My stay was too short.

The location is amazing. Pretty close to everything I needed. The beds are very comfortable and the room was good.

The lifts are too slow and small. It was not a busy day and the lifts took a long period of time to arrive and they fit few people inside. On busy days I believe they take much more time.

Location, price, decoration.

Some amenities lacking, small size of room

Th e staff and the location.

Please note: the review I had given previously was meant for Sooz Hotel NOT for Hotel Heritage.The staff at Hotel Heritage were excellent. They were extremely friendly and helpful. My frustration was with Hotel Sooz.My apologies for any inconvenience caused.

The staff were friendly

The bathroom was dated and rooms were quite small. Breakfast selection could have been better.

The pool, breakfast

Good location.

Excellent Breakfast, good pool and gym

Beds were too soft

Bad experience, Bad and noisy Bedrooms. I don't recommend it

- The pictures in the website (even on booking.com) doesn't reflect the reality - Bedrooms are not 100% clean, you can hear everything that is happening on the other rooms, everything looks old and dirty - Super noisy and I could hear the shower on the other Bedrooms - Weird hosts approaching me in the elevator - I left early than I had planned

Closely located to bars cafe restaurants and shopping malls as well as the Jewish Museum

Good place and staff was professional.

Walls in the bedroom are thin. We could hear other guests from other room(s).

Breakfast was very good. Reception people friendly as well as the staff in general.

Room´s DOORS ARE VERY POOR QUALITY. You can basically hear even the corridor´s light switching on and off, not to mention the the huge amount of light coming through. So BRING YOUR EAR PLUGS and EYES MASK to sleep well.Its also totally worthless to upgrade to premiun, as the bathdroom is way smaller than the standard room.