Wyndham Sao Paulo Ibirapuera Convention Plaza Hotel

?ƒ?“timo caf?ƒ?? da manh?ƒ?? e staff de primeira linha

N?ƒ??o foi poss?ƒ??vel me colocarem em um quarto cama de casal

The breakfast

So good

The room was spacious and comfortable, the breakfast is great! We also enjoyed a lot the indoor pool and the kids space - which is super cool if you are traveling with children. Also, the proximity to the Ibirapuera mall and general location is fantastic. The Yva restaurant is also very good and has good prices/ promotions.

The waiting time to receive your car in the parking valet is sometimes too long, although the staff is super friendly. I had some minor issues with the room cleaning that could be improved.

Excellent breakfast, one of the best I've had in São Paulo! The room is comfortable, but simple, quiet, dark, air conditioner works well. The hotel is renovated, and the pool is good!

Great breakfast, very clean and location is close to everything we needed. Staff was awesome and it was a good start to our vacation. Room was spatious and everything was clean wherever we went in the hotel.

Location

No heating in room.No ironing board available.No nightstands near power outlets at the side of beds.

Location and good breakfast

The hotel is a bit old, needs renovation.

Location

Poor customer service, heat doesn’t work

The breakfast is very good.The hotel is very well located, next to the Ibirauera Shopping Center and several restaurants.

The main lobby is closed due to work being done, which is causing inconvenience for both check-in and check-out.

old stuffff

Check in and out: LOOOOONG LINES KEY card DID NOT WORK...... every evening, back to the front desk to get a new card..... and again in the long linesLifts were broken all the time, very annoing

To whom it may concern,I am writing to formally express my deep dissatisfaction with the unacceptable experience I had at Wyndham SP Ibirapuera on April 13, 2025. After collecting our vehicle from the front desk, we quickly realized, already on the road, that we had mistakenly left several personal belongings on the valet counter.I attempted to contact the hotel immediately, but despite repeated calls, no one answered. Only the following day, at around 5:00 PM, did someone from reservations finally respond, yet even they were unable to reach the hotel staff to help resolve the situation. It took over 24 hours to get any form of assistance. Even then, I was told the hotel would need another 36 hours just to “analyze the situation.”This response is not only unprofessional, it shows a complete lack of urgency and respect for the guest. We are not talking about a minor inconvenience, but about personal belongings left in your care that have since disappeared.Today, to my shock, I received an email from the hotel claiming nothing was found. This after multiple delays, zero follow-up, and no action whatsoever to review security footage or speak with staff on duty. Had the hotel taken my initial call seriously, this situation could have been resolved quickly and painlessly. Instead, I was ignored.To make matters worse, during a follow-up call with Wyndham customer care, the representative abruptly hung up on me mid-conversation, a final insult after days of being disregarded.As a guest, I expected professionalism, security, and basic human courtesy. What I experienced was carelessness, miscommunication, and a stunning indifference to my concerns. I now have no choice but to file a police report against Wyndham SP Ibirapuera for theft.I urge you to escalate this matter internally and respond with the seriousness it deserves. I am prepared to take further action if necessary, including sharing this experience publicly if I continue to be met with silence or indi

To whom it may concern,I am writing to formally express my deep dissatisfaction with the unacceptable experience I had at Wyndham SP Ibirapuera on April 13, 2025. After collecting our vehicle from the front desk, we quickly realized, already on the road, that we had mistakenly left several personal belongings on the valet counter.I attempted to contact the hotel immediately, but despite repeated calls, no one answered. Only the following day, at around 5:00 PM, did someone from reservations finally respond, yet even they were unable to reach the hotel staff to help resolve the situation. It took over 24 hours to get any form of assistance. Even then, I was told the hotel would need another 36 hours just to “analyze the situation.”This response is not only unprofessional, it shows a complete lack of urgency and respect for the guest. We are not talking about a minor inconvenience, but about personal belongings left in your care that have since disappeared.Today, to my shock, I received an email from the hotel claiming nothing was found. This after multiple delays, zero follow-up, and no action whatsoever to review security footage or speak with staff on duty. Had the hotel taken my initial call seriously, this situation could have been resolved quickly and painlessly. Instead, I was ignored.To make matters worse, during a follow-up call with Wyndham customer care, the representative abruptly hung up on me mid-conversation, a final insult after days of being disregarded.As a guest, I expected professionalism, security, and basic human courtesy. What I experienced was carelessness, miscommunication, and a stunning indifference to my concerns. I now have no choice but to file a police report against Wyndham SP Ibirapuera for theft.I urge you to escalate this matter internally and respond with the seriousness it deserves. I am prepared to take further action if necessary, including sharing this experience publicly if I continue to be met with silence or indi

Good location. Friendly, helpful staff. Very comfortable large rooms. Right next to the mall

Reception area staff to be well trained in English comprehension and conversation.

Little things make all the difference. No water in room. Some staff friendly. Others not so

Too expensive, only status, it's a small regular room, no big deal,

nothing else to say

Never again

Long waiting time at Check in and check out. Old hotel. Poor breakfast room.

Room size Comfortable bed

Checkin took 40minsBreakfast very poor

I was disappointed to learn that Booking.com only allows reviews within a limited timeframe, but I’m sharing my experience nonetheless and will update it pending the resolution of ongoing issues with the hotel.Our flight was delayed due to severe weather, forcing us to arrive a day later than planned. My wife attempted to contact the hotel 14 times using the phone numbers listed online, as well as through the Wyndham customer service line, yet no one answered. This lack of communication was extremely frustrating, especially given our urgent situation.The hotel itself is clean and conveniently located near the airport. However, our experience with customer service left much to be desired. Due to our delay, we checked in late and ultimately decided to leave a day earlier than planned, meaning we only stayed for one night. We spoke with the front desk about our situation and requested a refund for the two nights we didn’t stay. While the staff seemed to acknowledge our request, possibly hindered by a language barrier, they repeatedly assured us they would “look into it.”It has now been three weeks, and despite multiple follow-ups, we have yet to receive any meaningful update—just vague assurances that they are still “checking.” This level of service is unacceptable, and I hope the hotel resolves this matter promptly.

it’s all around very nice and well located

a very rude guest checked in next to my suite. the staff genuinely worked to remedy the situation and eventually it was resolved

It is ok, but looks like with Wyndham administration the hotel is not been looked after as should

The AC wasn't work and January is very hot in Sao Paulo, it was very unpleasant and the pipes were blocked

Good breakfast and gym

The room cards had to be demagnetized several times.My husband got an electric shock when switching off the bed lamp.