Premier Hotel East London ICC

The service, breakfast, the room, everything went well.

I would be happier if the carpets are changed. They are old and have that old carpet smell.

Was close to the ocean

Dirty, poor service & did not have towels

Lovely spacious room with everything we needed take our stay most enjoyable. Truly exceeded our expectations. We enjoyed our stay we even extended our day

They don't clean well

The room was big and neat. The breakfast was good and the view to the sea was beautiful.

I liked everything about the place.

The location was excellent

The room is filthy. The carpet(s) in the lounge area of the suit stinks. There's a carpet on top of the room carpet and it just smells like it has never been cleaned. The walls looks like they were touched with oily hands, there was dirt under the desk in the bedroom

The ocean view was superb and close proximity to shops. Also as a marathoner, the friendliness of the road users compared to big Metros where a pedestrian is not respected. Also travel time from the N2 Freeway is short and sweet.

No brush in the toilet to clean the bowl after sitting down. Also the time it takes to put new towels. The iron area is located in the lower part of hotel where residents have to queue while waiting their turn. Also the gym needs latest machines and weights.

Good location but overcrowded and lifts did not work on first stay

Put into 813, unfortunately loud and unruly neighbors could not sleep, called reception at 10pm, they only moved me to another room at 11:30 pm , had to wake at 4 am to drive to CT, so not good

Breakfast was perfect no complains

Waited for 1hr to check in yet it was already after 9pm, that made us not to understand because our checkin time was 14:00. Our room had only 1 bath towel yet we are 2 in a room and it was not even clean. Before checkout time which was supposed to be at 14:00we were called at 12:50 only to Check if are we extending our stay yet we were not even late to checkout

The sea views were excellent. The room was very spacious and clean. Staff were exceptional.

No extra blanket for cold nights

Incredibly well kept. Location is perfect! Food quality at restaurant was exceptional.

Wi-Fi was a struggle! Electricity plugs were in really strange places.

The hotel was clean and neat. Food was nice.

No water throughout the day.

Location, Staff, Clean room. sea view.

Three floors with no elevator.

View was great. Door guy was great.

No socket by the bed to charge your phone at night,TV awkwardly placed at corner of room and very small for the size of the room, think 24 to 32 inches.AC leaking water giving a slightly moldy smell in the room.was advised checkout was 11 but cleaning staff woke me at 9 am knocking incessantly at the door, when I opened they gave me attitude for still being in my room and insisting they start work at 9 and I asked them since I'm planning to checkout at 10, then what must I do, and they looked at me like I'm crazy.Lift system was weird, had to take two lifts to get to my room, and they are not positioned next to one another, and front staff aren't very good at directing you to the 2nd lift, I got help from another guest who walked me to my room.You have to report at the gate each time u come back into the hotel from going anywhere, don't know why you don't just give boom gate remotes to guests, so they don't have to keep explaining themselves.No furniture on balcony, so you can't even sit there and enjoy the view, which seemed strange to me to build such a wonderful balcony but not give your customers any place to sit.

Nothing really.Our experience expectations might just be a little higher.

Everything.We were moved from one room on the 2nd floor of which I personally have booked for to another room on the 8th floor very far from everything with no reason why.The distance from lifts.... dining room and parking were very far.The bed....very uncomfortable....we did not have one night of good night sleep....worse bed ever...I suffer from chronic backache and the bed contributed to my pain.During our stay the noise in the hotel was completely out of control....the hotel management had no control over the noise.....it went way over midnight.The carpet in the lounge area was wet.The food....the room service food....fish was full of bones and it tastes like the scales was still on it.The breakfast was full and extremely noisy....it gave me an extremely severe headache....again nothing was done about it.Housekeeping took of all bedding while we were at breakfast at day 1....when we got back....we were waiting for more than a hour for them to come back....but we had to contact reception to find out what is going on.....and only then someone come to make up the bed and clean the room.Curtains was dirty.There were no iron available to attend to your clothes.We did not feel safe in our room because apparently we still need to make sure that we lock our door even after we have closed it.....in other places we just have to close it and it will be locked.Key card of room gave us so many problems during our stay....hotel made it our problem to ensure that we keep it according to their criteria to ensure that we have excess to our room....other places we didn't have any of these problems.Staff appeared friendly but it was not genuine.The view at the back of the hotel is very disappointing.Some of the blinds were broken and it was not good for a 4 star hotel.

Friendly staff and when we finally got a room it was comfortable and clean.

We got checked in rooms with guests at least 4 times before could get a vacant room, it was after 23:00 so this meant we were just going around disturbing people in their sleep because every time we were given a new key card it happened there were people inside. We then requested to be accompanied by a staff member because we felt uncomfortable and unsafe (anything can happen between guests out of shock/anger) . The receptionist sent us with a security guard who also walked in on guests in occupied rooms twice.

I love the view, the room overlooks the sea. I called in to be changed from my room because of the noise coming from the next room.The staff responded so well to my request, and I was moved to a quieter and peaceful room. Thank you all

To allow to have people making such noise at the hotel

The view of the room and sleeping arrangement was good we also loved the breakfast it was topnotch

Clean, location

Staff not welcoming Also to get an iron, you must walk to some floor. Definitely did not like that

Location & staff are friendly and tried to assist.

whole corridor had a stale smell. Rooms were not ready even though I checked in after 6pm. No towels in the second room.

Big hotel. Lots of space

Not super close to the airport