The Manor House at the Queen Victoria Hotel by NEWMARK

Beautiful property in a great location with friendly helpful staff. Very clean and well kept

Close to everything, and a big room!!

The bed was to soft!! Horrible for a 5 star hotel and for the price you pay!! And all the drains were blocked!!

Beautiful suites, very spacious! Amazing location! Staff is super friendly and welcoming! Everyone really tried their best to make us feel taken care of!

Nothing!

Location and setting of the hotel is really good, dinner was excellent.

The breakfast service was OK, it was concerning to see flies on the food on the buffet table. I did mention this to the staff and suggest that they get some fly fans, they indicated that this is available, but they did not put these on the tables despite my concern. Breakfast service was also quite slow, I had to get up to fetch milk from the bar after my coffee was brought to the table.

Exceptionally friendly staff, great location and beautiful views. Rooms are spacious and beautiful, Manor House even nicer than hotel. The turndown in the main hotel was special and better than in the Manor House.

The pillows in the Manor House were horrible. Not the same problem in main hotel.

Amazing location right near the Waterfront with easy access. The hotel is attached to the Queen Victoria so you get to use all their shared facilities and have amazing breakfast. The staff were very friendly and helpful with booking attractions and providing suggestions.

WONDERFUL service Excellent view - All together perfect.

delay on room being cleaned but once done was spotless

Beautiful Room. .Large bright Bathroom - Very private - Very close to the waterfront - Spa right next door

Superbly located for the V&A Waterfront. Very comfortable junior suite which with a very large bathroom. Breakfast had everything you could want with a choice of buffet or hot breakfast. All the staff were very engaging and helpful.

There is not a lot to dislike about this hotel.

Amazing location, super friendly and helpful staff! It was a comfortable stay with great access to V&A, the rooms are spacious and very nice :)

Street right under can be very loud, and room service was not effecient but overall nothing major !

The rooms are very comfortable and enough space. View is good. Restaurant is very good and bar is a good place for a drink.

Our bath was leaking and after mentioning it was not solved. One major bottle neck was the amount of warm water. 3/4 day we had only cold water for showering…

Booked a junior suite with mountain view and stayed for 1 night. The location was right smack in the middle of V&A. The suite was absolutely beautiful and the service was 10/10! Breakfast was so yummy with a great view of the mountain.

Docked off a point for the price; slightly pricey for Capetown

All the staff were so very friendly and went out of their way to accommodate any requests we had. Nothing was too much bother. The Manor House is just lovely and we will certainly be back. We have travelled to many countries but I can say hand on heart that we’ve never had such a wonderful welcome as this.

We had no dislikes.

This is a beautiful hotel in a convenient location. The staff is friendly and efficient, the service impeccable, and the breakfast delicious.

Our stay could not have been better.

The location, service , and room was excellent. Separate sleeping, bath, and sitting areas. The bathroom and walk in shower was very large. My husband was able to use the separate sitting area at night to surf the internet and not disturb my sleep. We felt safe with the security guard presence in the courtyard when we returned from the V&A Waterfront at nights.

The WI-FI was unsecured with no password. Would be nice to add a layer of security.

Staff was exceptionally warm, welcoming and professional. Generous room as advertised with high-end fittings. Breakfast excellent and very prompt service.

Very small point but some of the pastries at breakfast were hard.

The entire staff was so welcoming and helpful. I was sad to leave them. Llewelyn was especially great, as was the bartender No More. I world like to again say thank you to them snd to everyone else!

NA

A bad experience

I informed reception that I had difficulty finding the hotel and reception replied saying I am not the only person . I was not informed of the facilities besides breakfast and was unaware of the restaurant and bar . There was no information file in the room . The bath towels were thread bare and need to be replaced immediately. There was no reception at breakfast to welcome or suggest a table . On return to my room the door was open with maintenance staff in the room . The room was extremely noisy with the road entering the Waterfront below the room so one hears every vehicle arriving or departing . I would definitely not recommend this hotel . The only reason for choosing the hotel was my regular hotel is closed for renovations .

Great position, lovely people, great breakfast

I don’t have enough good words really, the whole experience was fabulous. great location, the view was stunning, really friendly boutique feel, nothing was too much trouble. the room was really spacious and so nicely done, the food was great and the massage at the spa was probably one of the best I have ever had!