InterContinental Table Bay Cape Town by IHG

Location

Cleanliss and sttaf

Lovely hotel, connected to the mall, in the heart of it all. The breakfast selection was wide and we really enjoyed it. We casually mentioned that we were celebrating anniversary and they sent champagne and the best ever carrot cake, thank you Table Bay!

No, perfect stay

Location

Had a drink in the bar and put bill on the room. 30 minutes later when asleep in bed phone call to say they want paying immediately I said I would settle in the morning this was not good enough they sent a staff member up with the card machine after 12

The location was good. The bed was comfortable.

My watch was stolen out of our room. We were manipulated into a dated "upgraded" room next to loud maid station and the doors were thin. The ambiance and service was poor. There were birds flying around the breakfast area and the food was poor quality.

The location was fantastic - easy access to all the tourist attractions in Cape Town. The free breakfast was one of the best I've had at any hotel in the world. The rooms and beds were comfortable with an excellent view of Table Mountain and the bay.

The water temperature in the shower was very difficult to maintain. Alternated between scalding hot and cold.

This is the second time we have stayed at the Table Bale Hotel in Cape Town and the location is wonderful, in addition to all the comfort it offers you, the breakfast is very tasty and the service is excellent. We would come back more often. Plus it's right next to the shopping mall with escalator access directly from the hotel. In addition to being practically inside the Waterfront, which facilitates many walks and access to restaurants and stores nearby.

All staff were extremely friendly and helpful. The room was spacious and very comfortable.

Trying to communicate before arrival was a nightmare. For weeks I got an email back responding to my email with I’m out of the office. Response time from hotel, extremely delayed it at all. This is a major problem for them and for guest.My room was beautiful one huge concern is that cruise ships and other boats dock and their motor is going all the time very disturbing. I’m not sure what the hotel could possibly do about that negotiate with the port possibly

Location is excellent walking distance to mall and super markets and restaurants Breakfast good staff friendly

Everything went wrong from the minute we arrived. . Second time at this hotel. Arrived very late at night toilet broken took an hour to change rooms. We then had an another broken toilet in new room As a few Few days later woke us up at 5.30 am toilet running. Next day security woke us up at 5 am checking rooms. They tried to get into room. Unacceptable you don’t do this when people are sleeping in room We also had to unplug phones all 3 of them got crank calls one night every few minutes non stop. Lunch in restaurant was good except service shocking. 45 minutes wait for food . Suffice to say we won’t be staying here again

very good breakfast , location is fantastic , Rooms Clean and Staff very Polite - Value for money

Location was fun the Waterfront an iconic Cape Town location with easy access to great bars and restaurants.

key access was poor from the lobby to the elevators with many failures over the stay 4 times back to reception was very irritating .Once understandable but not 4 times and we were not alone with this frustration, with other guests suffering the same failures.It did not come as much of a surprise to the staff also who were almost blasé in their approach so it happens a lot...too many times for a 5Star property.Surely time to upgrade the system.It is ply does not work!

unhappy guest

The first point of contact, were the gentleman standing at the outside entrance. They never seemed helpful. The concierge was not informative nor helpful, I asked about restaurants and she never had any menus, I asked if she could book a table and she basically said that I can book myself.The breakfast chef staff didn't seem friendly either. it feels as if something is not right internally, I've frequented the hotel for years but the last two occasions feels like there are challenges.

Excellent staff! Privacy, very clean, nice food…Best location !

Lovely decor. Clean. Staff friendly and helpful. Concierge was fantastic organising excursions. All round incredible stay..!!

Breakfast was phenomenal and the staff were amazing. Also loved how close the hotel was to the mall.

The gym was slightly outdated (old machines and the weights only went up to 15kg).

The hotel’s location is perfect

The hotel has a smell of burning oil from their restaurant and the restaurant next to the gate, the smell is not so great

The staff are very welcoming, rooms very clean, location is perfect. This is our 2nd visit to the hotel and the high standard is amazing

Location, views, breakfasts. Ambiance. Enrico, a Concierge, was extremely helpful. If you are a shopper the hotel is attached to a massive Mall.

Cleaning staff kept missing replacing things we required - water, some towels, etc. I must say this was corrected as soon as we contacted reception or housekeeping.

The breakfast is fantastic

The dressing gowns for a little small and thin and the when no pockets to put your key card ETC in

Clean and well maintained, the location was brilliant for the Waterfront area. The staff were friendly and went above and beyond to make our stay special.

Amazing breakfast, very comfortable beds, nice decor, friendly and helpful concierge.

Our room was close to the staff cleaning closet so was often noisy first thing in the morning. Service at breakfast was inconsistent, some were lovely, others appeared disinterested.