Krystal Beach Hotel

Clean modern rooms. The restaurant food was outstanding.

first room we got overlooked pool, almost on same level so people on pool deck could see into our room, and a dirty flat roof as a view (room 303). The staff moved us the next day to 332. The Nescafe coffee machine does not work. Toilet seats in both rooms cheap and almost broken off. First room one chair on patio! All balconies are supposed to have 2 chairs and a table. Our friends in 404 had nothing! Second room had this. Second room shower almost floods the room because of bad levelling on tiles! Managers need to check the rooms more thoroughly for the problems listed above.

The hotel is managed very well, I can't complain about anything. I liked how quick the response time was to our requests, the good attitude and efforts shown by the staff is top tier. I also loved the buffet offered for breakfast ??excellent work by the chef and the team. I like how tidy and comfortable the entire place was, the pool is highly maintained and the rooms are well taken care of daily, all in all my stay was very very good, I will definitely come back again.

The day I had to check out ?I did not want to leave because I really loved it.

Comfortable beds, lighting, view ,room service, nothing too much trouble. Excellent breakfast.

A bit of a wait while our room was being prepared because our booking had been delayed getting through to them?

I was on the 4th floor and enjoyed the ocean view from my room. Breakfast was also excellent accompanied by great, friendly service from the gentleman who prepared the omelette.

The room looked clean at surface level but the carpets and throw on the bed could use a deep clean. One of the cups provided in the kitchen section was not clean. It looked like it had been used and not washed thoroughly.

Beautiful view. Staff friendly. Enjoyed our 2nd visit. Big choice for breakfast. Lovely place to stay.

Room floor was a bit grubby.Shower floor is slippery when wet so was a bit of concern. Would love some small form of storage in bathroom. Main lock on room door didnt lock properly so a definite security concern.

The breakfast was nice.

The room I stayed in was super bad, it had croackaches and even under the table on my bedside it had croackaches.The cleaning staff would come very late to clean my room, I was not happy at all. I was too busy attending the conference that is why I did not even find time to lodge the complaint, also even the bedding was not entirely clean and the towels as well. The staff where you eat breakfast on Monday they were not nice, I asked for spoon and they gave me a cold stare and said there is a cutlery on the tables why I am asking for a spoon and worse thing is that I felt so embarrassed as to why I even asked. When I get on the table there were no spoons on sight, it was just a fork and a knife, and I needed to use a spoon. I did not like that.

view, breakfast, ammenities and breakfast.

Fantastic location and good spacious rooms. Comfortable bed . Halal chef was very polite and made pleasant omelette .

Didn’t vacuum my room after I spoke to the cleaner, I even called the reception twice and they assured me it would be done . It wasn’t. The next day they didn’t vacuum again. Very disappointing. There were not enough towels at the pool, after I requested 2 , they brought one as said this is all they have .the pool area wasn’t full , so this lack of organization and help was very unpleasant.At breakfast the chef making the pancakes was very un- mannered at treated my wife as if she was a kid. Ignoring her greeting and being very dismissive. Also , there was a dead cockroach in my closet.

Staff and facilities excellent Just love the location, rooms neat and clean ?✅?Breakfast the best Always will come back

Stay way too short ???

I enjoyed the veiw, the comfort of the room and the breakfast was amazing!

I have been to many 4 star hotels. The breakfast buffet is mediocre only ate fruit the rest was inedible The staff not very helpful at breakfast. I had to call someone to clean tables The spa is a joke for the amount of money we spent . Girls are not experienced for 3 hours session did not offer water. I was dehydrated ..service was mediocre

Restaurant food basic ..not many options for 2 nights stay we went to the OB 2nd night Breakfast unappealing and bland more quantity than quality Room was clean and comfortable Spa was below part for the R4k we spent waste of money time

The room was incredibly spacious with a modern setup, featuring a glorious bathroom. It felt clean and comfortable. Breakfast was a highlight—an awesome buffet with tasty, fresh options that kept us energized for the day. We had a view on the swimming pool. I absolutely loved the prime location right on the marina, which meant easy walks to restaurants and the beach, plus the friendly staff and lovely on-site pool added to the relaxed vibe

Not a big issue, but breakfast starts from 07h00 which is a bit late if you have 08h00 meetings in Stellenbosch or Cape Town CBD.

Spacious room and beautiful spot

Had to move me because not the room I booked and only got my room at 17h30 still with no view of the marina for which I paid

The food was niceThe rooms clean and the sea view excellent,They hosted the wedding perfectThe breakfast was very tastyOur room had a best view of the sea and the mountainThe sight seeng wjndergul

Great room, view and buffet breakfast. Staff very friendly. Just don't eat lunch or dinner at the hotel reataurant, that was a huge dissappointment.

The hotel restaurant's a la carte meals are not up to standard, unfortunately. Seems they are more geared to cater for buffet.

Was charged for R450 Breakfast when it's should have been inuded. Will never book there again.Was a regular but no more

The room ware so clean and nice, the sea view and sunset view, i enjoyed everything

The Food was not real good

Beautiful hotel with comfortable, well-kept rooms and an absolutely brilliant breakfast offering a wide variety of options to suit every taste. Although the rooms do not have a view of the marina, the location makes up for it — perfectly situated next to a range of restaurants and ideal for leisurely walks in the area. A very enjoyable stay overall.

The only disappointment was that the room did not have a view of the marina, despite the listing stating otherwise.

Nice room terrible vieuw on the rooftop of the hotel instead off the suite

No vieuw on the harbour but rooftop off hotel , no roomupgrade as noticed on booking . Very ennoying staff to get the food payed the whole night instead off just adding it to the room

The family room was spacious.

The breakfast was not good and staff were not attentive. No coffee or juice.